Kanoo Tours

I booked a number of activities with Kanoo Tours for a trip to Bolivia that I had planned. Unfortunately I had to cancel the trip about a week before. Kanoo Tours was extremely accommodating in refunding my money in a timely manner and only charged a very small penalty. Looking forward to doing all those fun-looking activities some other time!

We booked our 3 days tour to Uyuni through Kanoo Tours. Everything went fine, no issues, the tour met all our expectations. I would say Kanoo Tours are reliable and they work with good tour tour providers. Don't bother to go in La Paz to the agency, the prices are the same as online.

I began my travels in South America in November. Kanoo Tours caught my eye because they are able to make arrangements in multiple countries. Travel as a single woman can sometimes be nerve wracking and I wanted to make arrangements in advance so I knew where I was going and wouldn't appear lost or vulnerable. The team at Kanoo never failed me; whenever there was an arrangement for pick up, I would be picked up on time and the guides were kind and helpful.

The tour companies that Kanoo Tours work with were also very accommodating and helpful. While I was in Uyuni I needed to make a last minute schedule change, reducing my 3 day tour to a 1 day. I spoke with Alejandro over the phone and he was able to coordinate with Red Planet Expeditions to refund the difference of the cost between the two tours and accommodate the change to my schedule, all within an hour. Very impressive!

My trip to Machu Picchu was perfect thanks to the arrangements they made for me. When I arrived in Aguas Calientes by train, someone from the hostel was already waiting for me as soon as I stepped out and when I arrived by train in Ollantaytambo the following evening the bus driver was right there at the entrance of the station to take me back to Cusco.

There are several other companies out there but whenever possible I will continue to book with Kanoo Tours. The staff is great and a fun group of people and if you ever have any trouble they are happy to aid you to the best of their ability. Will absolutely book with them during my future travels!

I booked two tours with Kanoo Tours in Bolivia. The Uyuni slat flats tour was organized by the Red Planet Expedition. I am very impressed by the highest level of organization of that adventure. Everything was precisely on time, the program of the tour was fulfilled completely, we did not encounter even a single problem on the way. Both our guide Santiago and the driver (don't remember his name) proved to be real professionals. In the scarce desert conditions they did their utmost to entertain us, feed us (the food was really good) and keep us safe and pleased.

The second tour to Madidi Ecolodge was cancelled due to the horrible weather exactly on the date of the tour. All flights to Rurrenabaque were cancelled, and I could not make it. Martino from Kanoo Tours was very responsive over the phone, cheered me up as much as he could and, to my greatest surprise and delight, offered and issued the full discount for the whole tour, although, as I understand their own rules, he was not obliged to do this, because it was my problem how to get to the start point in time.

Communication with Martino was always consistent and professional. This is the good company, and I will use their service in future.

My partner and I booked several tours with Kanoo for our trip to Peru in June 2016. Before we left, they were prompt with communications, and helpful and understanding despite us having to make several changes to our bookings.

Their professionalism really shone through though whilst we were on the trip. We had some difficulties with the local operators, and Kanoo were right there to help us out, and advocate for us to sort out the issues. Their post trip service was impeccable, and I can't speak highly enough of them. Great company!

For the record and for total clarity; we also had a very poor experience with Conde tours, the local operator for the Machu Picchu trip. I would recommend requesting they NOT use this company if you are booking a trip there. However, Kanoo as the agents were fantastic throughout.

I can't recommend Kanoo Tours enough! They were amazingly helpful from start to finish and genuinely gave us a holiday to remember.

We booked the Salt Flats tour from Bolivia and all the way through to Machu Picchu in Peru (including the world's most dangerous road and lake titikaka) and all went without a hitch!

Thankyou to all at Kanoo Tours!

My Mother and I did the 1 day Uyuni Salt Flat tour in March this year. We arrived at Uyuni in the early hours and a lady was already waiting for us. She took us to a restaurant just beside Kanoo Travels office in Uyuni. The lady at the office was very helpful. While my mom and I waited for our vehicle, I watched the lady assist other tourists as well with lots of information. She was the warmest person in Uyuni, on a cool April morning. The tour was in a basic jeep, but the driver was great. He was very knowledgeable, did not rush us, helped us with photography and provided us with a great lunch. He even timed our tour in a way that we experienced the lovely sunset with ample time. Even though I spoke no word of Spanish, my mother and I very much enjoyed the tour and would definitely recommend!

I booked the Salkantay Trek to Machu Picchu with Kanoo Tours and I could not be happier with the outcome. I chose the 5 day (4 night) trek and had one of the most amazing experiences. Our guides Jose and Martino taught my group many things about the Inca traditions and Quechua language along the way. Jose and Martino made everyone feel comfortable and safe. We shared many stories and laughs and I would do it all over again. What a great group.

We booked a tour with Kanoo and for reasons beyond our control, had to cancel. As I did not go on the tour, I cannot rate the tour. However, the service I received from Kanoo was excellent. They were professional, quick to reply to my e-mails and offered assistance when I had any questions.

I felt the tour company were fab. There were many tour companies that you -could pay online prior to the tour which we wanted to do to know what everything was booked. Corresponadance was really effectient prior to booking I felt confident in my booking. Unfortunently I become extremely ill with food poisioning the day prior to the tour in Bolivia and couldnt go the tour company were amazing they were really supportive and understanding of our situation we thought they obviously wouldnt give us a refund in our amazement they did a full refund the say before thanks Kanootours! :)

We went on the Chacaltaya to Potosí tour with Kanoo Tours. The organization was smooth, even though it was on a sunday and the agency was closed. Great tour, great driver, guide and food. 100% recommended!

I booked a Salkantay trek with Kanoo Tours and everything was spot on. Great communication from start to finish answering all my questions. The trek itself was fantastic - food, guide, equipment all as expected. Highly recommended, Thanks guys.

I worked with Kanoo tours to book a flight and it couldn't have been easier. They were so kind, responsive and quick and it was all done through Whatsapp making it super easy.

I have nothing but praise for this company, giving detailed and unbiased advice. In the end I booked bus and train tickets, plus a jungle/pampas combi trip to the jungle. Efficient, friendly and knowledgeable, and prices that are competitive given that you get a quality product. Highly recommended!

Phil is lovely and helpful as well as very knowledgable on the region. Would 100% recommend Kanoo Tours to anyone looking to explore Bolivia!

Amazing experience from start to finish. Helped us out on a mega tour of Bolivia and Peru, organising everything! Thanks to the whole Kanoo team!

Helpful and speedy responses to all our questions..We had an amazing time in the salt flats and can recommend both Kanoo tours and red planet but 3 days seemed more than enough and quite hard going really.Bolivia is an amazing place though and well worth the effort

Our eight-member group went on a day trip to the Valley of the Souls and the Palca Canyon. Amazing! Thanks!

Effortless to booking tours with them. Lots of info on website. Bonus they speak English.

Got very good professional service. Everything was booked like I wanted within 20 minutes.