Casa Refugio de Alma

My stay at this accommodation was pleasant overall. However, I was surprised to find a negative review left by the host on Airbnb after my departure. The review falsely claimed that I left the property untidy and made unusual requests, such as turning on the pool filter late at night. This was not the case and I was taken aback by these inaccurate accusations.

It's worth noting that the kitchen has concrete surfaces and the glasses provided are delicate. Washing dishes carries a risk of breakage, which I experienced firsthand. Despite notifying the host about this issue through Airbnb chat and receiving a friendly response, the review stated that I did not offer to cover any damages. This discrepancy was disappointing and weird.

Additionally, when requesting a broom and guidance on where to dispose trash, the instructions provided were unclear, and I couldn't locate the broom. This lack of clarity made it challenging to maintain the property to the host's standards.

I feel compelled to caution future travelers about the discrepancies between my experience and the host's review. While my stay was enjoyable, the misrepresentation in the review raises concerns about the host's transparency and communication.