Marina Travel

Marina Travel did a great job coordinating our trip to the Blue Lagoon!. After being unable to book our Lagoon tickets directly via the website, we booked via Marina Travel through Orbitz. They demonstrated excellent communication. We loved our experience.

We just returned from a 14 day self-driving tour organized for us by Marina Travel. They provided access to a 9-passenger van, hotels w/breakfast and a itinerary/route with numerous points of interest along the way . Everything they did for us worked out very well, and we're very happy with our experience. I particularly liked staying at the Fosshotels. We encountered a weather concern, and discovered that they operate their offices 7 days a week, which is very comforting in a foreign environment. I'd give them an A+.

We booked with Marina Travel and they did an excellent job. We went to Blue Lagoon and even added a 30 minute in water massage for my husband. The driver was fabulous, even shared some Iceland history with us on the way there. Would definitely recommend them.

Nice people & quality services. Been ice climbing with them and all went as planned! I recommend

It was a beautiful day and the Lagoon was full of icebergs.

Booked a day tour for our big group with Marina travel five month before our tour and paid 50% deposit. They canceled our tour 2 month before our trip due to their operational issue. unacceptable reason!! Spent time and more money to find replacement in a short time. It was very intense and upsetting. Not a reliable company, watch out when you book.

Waited for them to show up for 3 hours in the snow with 3 kids. They never showed up, and then claimed that they did so that they wouldn't refund us. Save your money and buy your own tickets to whatever event, and book your own taxi. We had to do that in the end anyway.

Edit: their response is a lie. They never showed and we paid $200 for a taxi to get us there and the chargeback went through, so luckily I did get a refund, just not through any good customer service, only by forcing it through. I think I'll go find a few more places to inform customers about your horrible service with more reviews, right now.

EDIT: It’s unfortunate to now see the owners tell me I am a liar. We did not hang up nor yell on the phone. Good business practice would be taking the time to speak with me and come to a mutual conclusion if I somehow was misunderstanding so deeply. It’s what makes people change their mind on reviews, etc. Plus - I wish I had a single driver ask me if I were going with Marina Tours. Probably wouldn’t have sat there for over an hour. Ah well.

I think this place is a scam and doesn’t exist. Unfortunately, this place was as unprofessional as they get. We were not informed what time to pick up our tour bus and it took 3 calls and 1 email to get ahold of a single person. They told us finally to meet at 8:30am at our bus stop. We got there at 8:20, and asked every single tour bus driver if they were part of Marina Tours for blue lagoon and had our party name on the list. 100% of them said no. We called Marina Tours and the woman said that some driver kept calling for us - look, there were 3 people looking. It never happened. They said they’d send another bus to our stop at 9. Then at 9:30. No one came (only a bus for a troll tour and for a horse tour). Called again, they said they were looking for us - never happened. Said we weren’t at bus stop 3, we took a picture of the stop. It was 3. Now they won’t give us our refund because we “didn’t cancel 24 hours before” - kind of hard to know that a tour company will never show up or do what you paid for 24 hours ahead. We kept our cool and the lady just ended up hanging up on us. So, beware. I’m not sure this place is even real.

I would be very weary of booking anything with Marina travel. I booked a 4 day tour of South Coast, Golden Circle, and Snæfellsnes .. according to my itinerary i was supposed to start with the snæfellsnes peninsula and work my way through the trip but instead they changed my entire trip without informing me. Because they had booked people with 2 day and 3 day tours they changed everything to fit their needs, and because i was the only one with a 4 day i pretty much got shortchanged a night in the south and they got me back to Reykjavik which was not part of my itinerary at all. I cancelled my last day but they refused to refund my money for the night stay at Reykjavik even though i was staying with a friend and did not need a hotel room and MOST IMPORTANTLY THAT WAS NOT PART OF THE ITINERARY THAT I PAID FOR. PLEASE BE VERY WEARY AND MAKE SURE YOUR TRIP IS AS PLANNED. AND THE LAST DAY IS JUST A RETURN AND A COMPLETE WASTE OF TIME SO DON'T BOTHER. ATTACHING MY ITINERARY HERE SO YOU WILL SEE WHAT THEY PROMISED ME AND WHAT THEY DID. NO WHERE DID THEY TELL ME THAT THE ENTIRE PLAN COULD CHANGE WITHOUT MY KNOWLEDGE AND THATS EXACTLY WHAT HAPPENED. THEY REFUNDED MY MONEY FOR THE LAST DAY BUT NOT FOR THE HOTEL IN REYKJAVIK WHICH WAS NOT PART OF MY PLAN TO BEGIN WITH.