Sata Air Açores- Vila do Porto

Tem trabalhadores muito simpáticos, profissionais e que ajudam o cliente a encontrar a melhor solução.

In August 2019 we visited the Acores islands and flew with Air Acores. One of our flights got cancelled less then a day upfront, causing us to miss our connecting flight to Lisbon and forced us to stay a day in Sao Miguel. The extra costs for the hotel and taxi we paid ourselves and we were promised by personnel of Air Acores that we would be reimbursed. Additionally, we also filed a claim for the cancelled flight as we are eligible for compensation.

Now, half a year later, we still did not received any compensation (even though there's little to argue, we even had a signed form from SATA confirming the whole situation which we got on the airport). Communication is difficult with SATA. The only way to communicate about the claim status is through e-mail. They refuse to give any information by phone and simply advise to send a reminder by e-mail on regular basis. And not surprisingly of course, SATA air is remarkably slow in answering any e-mail.

I'm pretty sure that SATA Air Acores tries to take as much time as possible to handle claims to discourage people from claiming and to give up on it.

Colaboradores jovens, e com muita vontade em serem uma referência na área.
Estão todos de parabéns, e espero que tenham em atenção a minha observação:
- Os bons colaboradores, cumprem sempre os objetivos;
- Os extraordinários, batem recordes;
- As lendas, fazem parte da história;
Agora escolham onde pretendem estar.
Um abraço,
Rui Pedro

Tempo de espera

Mau atendimento, muito tempo de espera funcionários sem formação e mal educados, não recomendo.