Covet House

Good No 1

Amazing experience with the brand! Super nice people and and very helpful! 😊

Product is good

Best experience

Best place

Persone meravigliose. Una filosofia di impresa alla avanguardia.

It's nice 👍🙂

Shocking customer service. Unresponsive and do not care. When they do come back - the delay is explained as "your email went to spam" - but as someone who has been emailing before, I find this very hard to believe.

I'd stay away.

I have used them before with no problem many years ago but it seems as though something has changed in the last few years.

Avoid at all costs.

Good first job. You can get some experience through the contact you have with the different departments and clients.

Despite this fact, the managers are the real problem in this company. They are arrogant, you are guilty of everything that happens, and they are always right. As an employee, your opinion is 0. They decide everything, everything fails. Who's guilty? You. They devalue your work, they decide to make ostentatious and often exaggerated approaches, which leads to many customers simply becoming tired of the company due to its unprofessional appearance. Who's guilty? You. They force their own employees to lie about production times, which leads many customers, in the end, to be dissatisfied with the service provided. Who's guilty? You. Some pieces are sent to customers without even going through quality control and arrive at customers completely deformed, or during shipping they are seriously damaged. Who's guilty? You. I worked at this company for around 1 year and 2 months and when I joined the office it was full of people. Over time, many people who couldn't even find another job simply get tired and decide to quit, with no options. Right now, there are about half the employees there were when I arrived. Still, they decide to increase the annual objectives. Yes, with half the employees. Obviously these results are not achieved. Who's guilty? You.

In addition to these facts mentioned above, when I was interviewed, I was told by the human resources officer and another employee that there were commissions, as well as productivity bonuses. Now, since I've been at the company I've received a bonus about 3 times. I never received commissions.
The system for distributing prizes and commissions is not at all clear and much less transparent and leads you to question a lot of things.

Contacts for your personal Whatsapp, outside of working hours.

They have a fantastic platform like Salesforce, which allows them to see dashboards with each employee's metrics, and yet they force each employee, the majority or a good portion, to send morning goals and status for the work day. They simply do this because they are too lazy to look at simple dashboards. SALESFORCE IS FOR SEEING METRICS. The company's CEO himself proudly says "I never got into Salesforce, but I think it's great that they use it." Now, when not even the company's main influencer cares about the platform where everything happens... I think that's all said.

At this moment, some of the criticisms made to the company have been eliminated and many bots are giving 5 stars to the company's service. Just to increase its ranking on Google.

I have always had an excellent relationship with all employees. Ever. I just had problems with the management. Like me, many others. Take your own conclusions.

I bought Algernon Dining Table on 2020, it is a more than $7000 usd table and took 10 months to arrive to us. The first time it came, one of the leg came broken. We waited another 4-5 months for it to ship another table base from Portugal. The table base arrives with another missing part. There customer service is non-existent so there no way to return the item or do anything about it.

At this point we are still missing a top part of the table. After finally putting it to use. in 3 months the leg metal part is broken. And one the pieces on the marble fall off.

Try to avoid this company at all costs, although their product might look good on the catalog, but the quality is worse than some furniture you can get for 10% of the price. The worse is that it's a international company, so their customer care only exists before you place the order. Once they took your money there's no service whatsoever.

On behalf of a client, I purchased a custom sized Grava dining table from Covet House in 2022 and received it in 2023. When it arrived it had SERIOUS flaws in both appearance and functionality. After admitting that there were significant issues and with design and function, the management team at Covet House decided not to do anything to help me. They said that the piece was for display and was fit for purpose.
This is fraud. They are a terrible company with bad ethics. I DO NOT recommend them and will tell everyone I know about how badly they have behaved.

I have unsubscribed from countless mailings (50 at least) by this company only to get new ones from a seemingly different email but the same physical company address. I have sent emails asking to be unsubscribed, and resorted to blocking contacts and am still getting spam months later. This leaves such a bad taste that it’s the only salient thing about the organization. I would strongly reconsider your practices as I am so annoyed by this, I would be willing to go out of my way to not do business with you.

If I could do less than 1 star I would. Stay away!! This “company” is a SCAM they stole my money and still have not sent the furniture even after paying 100% now they don’t answer emails, phone calls or WhatsApp messages. DO NOT BUY ANYTHING

We ordered the Florence Center Table and were told we would get tracking information July 2021. It is now January 2022. We could not get ahold of anyone or any help for the longest time. When we finally got a response, the table couldn't be found. Once they found it, they tried to have us sign a waiver stating that they wouldn't be responsible if it arrived damaged or we could pay $3,289.42 to have it delivered. We still do not have the table, or a reasonable solution and the company is in no rush to get it sorted. Horrible customer service and trying to hand off issues to other departments and companies. Save yourself the hassle and shop elsewhere!

I have unsubscribed and sent them endless emails to remove me from their emailing list (which sends 10 emails per week minimum from different accounts) and I keep receiving emails. Very unhappy with their service and surely I won't be using their services.