Public Storage

This was, by far, the best Public Storage experience we've ever had, and we've rented a lot of storage units over the years.

What made it the best experience for us was Grace, the owner. She provided exceptional customer service and was very professional and attentive. What really stood out was how much she cared about us, meeting our needs, and finding us the best deal possible.

We were able to rent the exact unit size and access we wanted and got it for an incredible price. She made every step of the contract clear so that we totally understood what choices we had, what we were signing, and paying for.

We will be coming back here for any future storage needs and will be referring friends and family as well!

Thank you, Grace, for making this experience as positive, simple, and welcoming as you have. You're amazing!

A Shining Star - Kudos to Grace at Public Storage!

I couldn't be happier with the exceptional service provided by Grace, the property manager at Public Storage. Her friendly and professional approach has made my storage experience outstanding.

Grace consistently keeps the facility impeccably clean and organized, demonstrating a genuine commitment to tenant satisfaction. Her responsiveness and willingness to assist with any queries or concerns reflect her dedication to customer service.

In short, kudos to Grace for making Public Storage a top-notch choice. I highly recommend this facility, thanks to her excellent management!

Grace is the manager here & does an awesome job. She is kind, does what she can to help you out, keeps the property very clean. However, she needs a day off, too. I called on Sunday in Feb to see how long the gates would be open. He told me he didn't know but that I could drive over there and put in my code after office hours, and if gates open, then it would be 9pm. Then I would have my answer. I could not believe what I was hearing. Thankfully they have Grace fulltime.

Grace is the best! She went out of her way to help me multiple times. Helped moved me from a flood and coordinated my Uhaul pod drop. I never thought I’d be excited to go to my storage unit….but she is awesome.

We have been storing at this facility for the last several years, and have had nothing but good experiences here. The units are well maintained and access has always been smooth and easy.

Additionally, our customer service experiences have always been top-notch thanks to the help of Grace, one of the facility managers. She has been extremely helpful and has always been able to answer questions, resolve any issues, and generally has just gone above and beyond to be helpful, courteous, and kind. She is a major reason we have enjoyed storing here.

Outstanding service from Ms. Grace!! She showed my unit when I was first shopping, and helped me through the check-in process on my first day. Both times she was friendly, helpful, and thorough. Thanks!

July 2023 - I had the best experience at Public Storage on 13055 E Briarwood Ave, Centennial, CO. The manager (Gracie) was so wonderful and helpful to work with and took extra time to make sure our unloading experience was as easy as possible. We can’t say enough good things about Grace and this facility!! 5 star review and would give more stars if we could!!

December 2023 - Thankful for Grace and all her hard work and help! Had a charge on my account that I didn't understand and Grace helped me resolve the issue quickly. On a day when she wasn't working Grace took the time to help and assist me in trying to solve the problem. Grateful to be at a storage location where the property manager (Grace) always goes above and beyond to help her storage clients! If you need or are looking for a storage location then Grace (property manager) and the Public Storage in Centennial, CO are the place for you.

Mrs Grace was an absolute amazing individual who made sure we was comfortable about the property and ensure that we was taken care of. Thank you Mrs Grace for your beautiful personality.

We've been renting a storage unit here for several years now, and wanted to share how great our experience has been so far!

The property is always very clean and the new digital access code upgrades have been incredibly helpful.

Grace, the property manager, is absolutely wonderful. She listens to what we need and goes out of her way to provide us the best customer service possible. I highly value and appreciate her transparency with everything involving our rental agreement and any fees or dates that will be involved. She's very professional and personable, and we have a great working relationship with her.

Thank you for all of your amazing customer service over the years, Grace!

I've rented a storage unit at this location for several years now. The experience I've had at this property has been easy, incredibly customer friendly, and stress-free. Any needs I've had over the years have been listened to and addressed immediately, the grounds are orderly and clean, the climate-controlled unit I have is exactly what I need, and I've remained at this property as long as I have because of it. The access is secure and very easy to use.

The property manager, Grace, is professional, easy to work with, and responsive. I've never had a problem addressing a concern and it's been a great experience staying here for several years.

Grace was absolutely amazing! I had bought some units at auction at different facilities and was short on time, trailer space and energy. Grace went so far above and beyond her job description that I don't even have words to describe her customer service. You do not find that level of dedication or caring in people these days. She and the gm Tania were such a blessing to me and saved me so much stress and worry. Thank you guys so much!

An amazing customer service and support. We had to move out of our home on a short notice and find a storage for all of our belongings. Grace was truly helpful in determining what storage units will match our needs and went above and beyond what was required from her to make sure we received top notch support and customer service.
I will definitely recommend that location to anyone.

I am extremely pleased with Public storage, and especially with the general manager, Grace. If few days ago in the process of looking for a unit to house some items while I'm in transition of moving from one place to another I was in drastic need of storage immediately in the tech center area. After visiting another Public storage location in the area which drastically undershot not only my needs at the moment, but basic standards of human decency I gave it another shot and tried a secondary Public storage location in the area. To briefly touch on the experience at the first location which I'm sure you will agree is rather subpar I was told not only could my state issued and accepted at all government facilities, major corporations, and basically every single place I've ever used it at... Was not acceptable by them, I was also told my roommate was not allowed to rent from them also, even though she had not only a digital ID but a hard copy of Colorado state driver's license that was currently not expired, but also a passport.. as I recall the exact term that the general manager used was that we needed to "mosey on down the road". And absolutely appalling behavior and stance for any business to take in my opinion, and that's coming from a small business owner of over 20 years in the Denver metro area. To finalize all I have to say concerning them is both myself and my roommate will be passing on all of the horrifying portions of that experience to all of our friends associates and colleagues and recommend that they pass that on as well in hopes that they can no longer torment innocent and upstanding members of society just trying to do business with other local companies in Denver.
Now to continue on.. my experience with this public storage has been the complete opposite. I wasn't able to get to the location until a few minutes before close, there was difficulties with the system in the details of my reservation that I booked online which I understand is completely out of the control of this location, and other random details the manager of this location by the name of Grace went above and beyond to make everything happen within 10 minutes of my arrival. I ended up getting a unit that was larger than the one that I had reserved for the same price, still got my first month for a dollar, and also was able to get my items in storage that same evening. All this was done well she was the most generous, polite, and amazing person that I will very much always appreciate for this experience. She ended by giving us a full tour of the facility, making sure that our gate code worked properly, and assuring that we had no other questions or concerns. I will be taking all of my storage units that I have throughout Denver, which I have a few of due to being in the business of purchasing units at auction, and moving them to this location. Thank you again to Grace! I am looking forward to doing business with you for many years to come.

Grace is amazing! Her eagerness to help and her expertise made my experience very enjoyable. Her ability to share all of the information in a very clear and concise fashion makes the purchase a true pleasure! Thank you Grace!

I recently was contracted for a commercial window tinting project and needed a public storage space with air conditioning to keep my materials and tools safe. Grace was really great with accommodating me and making me feel at peace with knowing the things that were being kept here would be in safe hands. Her customer service and professionalism was in a class all on its own. Thank you for all of your help, Grace !

My experience with Grace and Matt have exceeded my expectations from day one. I am writing this review on my most recent experience. I asked Grace for help to let someone into my storage unit so they could pick up a few items while I was out of town. Not only did they help me accomplish this, they called to let me know everything went well without any issues. Their customer service has been first class. Thank you Grace and Matt for your help and professionalism. Ken

Grace is an awesome manager! She is helpful and runs a smooth facility. My stay here at this location was pleasant, smooth and had no issues. I liked working with Grace! Thanks public storage for keeping my stuff safe while my house is being built!

Moving is always hard and emotional for people. Walking in and having Grace be so empathetic and helpful to every need for my fiancé and I was incredible. It’s nice to know there’s still good people out there. Great experience!

Grace is extremely professional and goes above and beyond to take care of the customers at this location!

Grace is amazing! Very courteous and professional. She took the time to show me around the storage facility and made the rental process very convenient. This location is great and so is the price.