Ace Hardware Home Center

I recently needed to pick up an online order, and although there was a hiccup with locating my item, the experience turned out to be remarkably positive thanks to the cashier who assisted me. Upon arrival, when the item wasn’t immediately found, the cashier promptly had someone also check another location and was extremely courteous, apologizing for the wait.

Throughout the process, she was not only professional but also proactive—at the first sign the item could not be found, she started reassuringly explaining the next steps. The store manager stepped in to assist, but it was the cashier’s initiative and clear communication that really stood out.

Ultimately, I decided to wait for the item to be delivered, and the way this situation was handled by the cashier left me impressed. She made what could have been a frustrating experience very manageable. She is a credit to Ace Hardware and exemplifies the type of service that builds customer loyalty. She definitely has a bright future ahead. Thank you!

Very clean store. Everyone was super helpful and nice. I appreciate that.

We have been working with Laskowski Ace for the last two years and they truly embody all of their core values, from respectful communication to being honest and community driven. The store is well-organized and clean, making it easy to find everything (both hardware and beyond, including El Chavito candy!); the staff is friendly and always willing to help, making it feel like you're a part of their family! They also have Ruud water heaters in-store!

Fantastic experience with Manager Darius and his team. They made a snowblower trade in seamless and easy on the spot. Great service for the new one too. Cannot recommend highly enough!

I like Ace in general and this one, the largest , one in America, in particular. They fixed my blower for $40,00 which was pretty good. I've gone to Ace Hardware when every other place didn't have what I was looking for.

The stor is great and they have a department that fixes lawn mowers and snowblowers

I went and purchased the space heater. I love it.

Ace has so much selection that I haven't needed to go anywhere else in years. The staff is knowledgeable and knows how to help even when I'm not sure how to get the job done. Ace is definitely THE place!

I enjoy going to an old fashion hardware store. The people who work there are extremely helpful. They answered all my questions. The workers were all masked. The store is meet and clean. The checkout lanes have social distancing marks on the floor.

Always a super friendly and knowlageable staff.

Ace is the only store that stocks 12" x 12" filters for my AC. Very happy U can always find them there

Nice neighborhood ace store. Consistently has what I need in stock and helpful staff that always knows how to help.

As usual, I found what I needed, some Allen wrenches, better yet, they are US made. Then I checked out and went home to finish my work.

Dropped off a pressure washer there about about a month ago for small engine repair. They haven't called me once with status updates (I've called and left messages... ) I've had to go in their store twice to see what is going on and just today gave me the excuse of "our mechanic won't be in until tomorrow... so check back then." Horrible customer service. But It was real easy for them to charge the $50 diagnostic fee.

* Update: The manager in the service department really stepped up to make everything right when they dropped the ball on communication. Would recommend but try to do your business in person if possible there is a bit of a disconnect on what happens at the counter vs back of the house.

I had a really great experience at this store. I had to run in to get some copies for truck key and the lady who helped me out was about to go on break and she came back just to help me. She was very nice and helpful.

Ace is definitely the place of the helpful hardware man.
This store honestly has the most helpful staff. The other big box Home stores ... I always encounter the village idiot. Ace hardware in Round Lake Illinois is an absolute pleasure to shop. Every employee is courteous and greets you with a heart warming smile and a "hello". Every establishment needs to pay attention and learn from them. I only shop this Hardware store and that's been for the last 35 years. You win my vote for the best business award. Applause ... And keep on doing what you are doing. 😀

Love supporting local businesses, great place to shop. Lots of great selections.

Employee's here are kind, helpful, knowledgeable and very friendly.

Thank you

The small engine dept is fantastic. Ted and all the guys r there to answer any questions u have. They have never failed me or other customers that I know. Very knowledgeable of all products. Always there to service u

John L Sullivan

Wayne and the team at lawnmower service area were extremely helpful.
They went above & beyond to get my lawnmower repaired. Highly recommend the team here. They have fixed another of my mowers also previously. Shop local at ACE. Great job.

I always find what I want and some things I remembered from years ago and purchased. Extremely knowledgeable help and also very nice and polite.