Rocky's Ace Hardware

So much whattt easier than home Depot !!! I run here all the time ! Last minute projects . They have so much ! This place has saved my !!!!! So many times. Seriously great place ♥🤘🏼🤘🏼〽🤘🏼〽🤘🏼〽🎩

I needed to change the battery in my garage remote. My husband, who passed away in Oct, was very much a handy man and had every tool imaginable, BUT, I could not find the right screwdriver to get to the battery. So...I went to Rockys in agawam, and was assisted by Bob. He was so patient in removing the back and replacing the battery. And...wala...it works. I was in such a fratual state, this was so meaningful for me. It was truly appreciated.
Thank you Bob, for making my day.

Super friendly staff helped me find exactly what I needed.. didn't have to roam about the store looking.. like other stores

This is an actual hardware store. It has everything you need. For me, the huge fastener section is the most useful.

Recently renovated. Extremely well-organized, easy to find items. New items in store... they did not have before. also very easy access from parking lot.

Didn't feel like going to Home Depot this time stopped here the staff was very friendly very helpful directed me to everything I needed a great experience here

Good hardware to go too. All the items that you for for lawn and garden. Good place for tool items you need. I go there often and will go there again. Employees are friendly and helpful

I was in and out in 5 minutes! I thought I'd be there forever to find a certain rack. I asked the associate where they were and he took me right to them! Literally 5 minutes in and out!

Very helpful and friendly employees. At the check out, they recognized that I was handicapped and helped me carry out and load my items.

Carries top tier products. I was looking at a Stihl Br800 CE Magnum online and they were the only place that had it in stock as no one by me in CT carried it. After ordering it online they had it assembled free of charge and ready for pick-up within an hour. They also accept Paypal monthly so I ended up getting it with no up front cost and financing it 0% interest over 12 months. Upon arrival I waited no longer than 5mins before they brought it out to my car. Side note, I don't know if this place was remodeled but it was probably the nicest building in the area. I would shop here again in the future.

Still locally owned and operated after 95 years in Springfield and surrounding cities and states.
I go there as often as possible for that reason as much as that when I could use a little help in locating something or solving some issue the staff has never failed to come through.
It's refreshing, too, that the staff is surprisingly cheerful, helpful and available whether you need assistance or not.

From the time that I entered the store until I left, I felt like my visit to the store mattered to the team working on Friday (6/11/21) around 1030. The assistant manager took time from the project he was working on to get me a product from the back room. He took me to the padlocks and made a recommendation. The cashier on duty, a younger man, was polite and efficient.

Based on my first visit, I will make this my go to store for my hardware needs.

Always has what I'm looking for. Very helpful and pleasant staff too!!

Great new layout, but the registers need to be redone. You should exit the registers near a door, not back into the store. May be due to the remodel

Love the place they are locking good with a lot of hard to find items. The older fellow that helped us was a pleasure to work with.

Jonathan & Bob were exceptional. I had never done a curbside pickup. I will not hesitate to do it again. Thank you

Stopped at store had everything and good help. But items were well hidden

Always have what I need and the there are actual people that ask you if you need help. Not dead workers who try to avoid you like at the home depot.

A great place to go to find anything you may need. They have Lawnmowers and Clothing and Keys to be made. Employees are also friendly. Support the Small Business Owner everyone.

This Rocky’s is one of the best I’ve been too. The employee I talked to was very polite and helped me with everything I needed. I will definitely be shopping at this Rocky’s Ace Hardware in the future. 10/10 customer service!! Would recommend this Rocky’s!!