AT&T Store

Marcus was very knowledgeable and professional during our visit. He helped me with my phone upgrade quickly and promptly. Plan to return in the future.

Kirk Cable at the AT&T store was very helpful and knowledgeable. I’ve gone to him in the past for purchasing all my electronics. He is welling to figure any issues to complete the transaction.

Vaughn was an excellent customer representative in AT&T Annapolis store @ Town Center. Courteous and helpful. He was the first to greet me as I entered the store.

The salesperson Kirk Cable was literally the BEST salesperson I've EVER had. Super helpful, knowledgeable and efficient. He also made sure I was getting the best price on my bill and made a couple adjustments to help lower my bill. I also never buy accessories from the store, but he was so helpful and brought me the exact accessories I needed and the promotion going allowed me to get one free accessory. He deserves a raise or higher position. Thanks again Kirk!

I went through a very traumatic experience of losing my phone in the lake, on a holiday. Hunner Drake was very empathetic and so understanding of the situation & did absolutely everything he could do to ensure I left with a new phone. While waiting for the downloads & back up to happen, he talked with us and just displayed the utmost customer service as possible. I really appreciated his professionalism & knowledge of the process. He saw how stressed I was and his customer service was really on point. Please tell him thank you again.

Dominic V. was very knowledgeable and professional providing requested service in an efficient manner. I would go see him for technical support and future phone needs.

We were greeted promptly! Our sales rep Vaughn M was friendly yet professional; he was knowledgeable and processed my phone upgrade making it easy and seamless start to finish.

INCREDIBLE SERVICE from everyone involved at this location. Kirk, Michael, and Christopher when leaps and bounds above what they had to in order to ensure customer satisfaction. Hands Down one of the best experiences i have had when it comes to Customer Service!

The salesman was very professional and he took care of my concerns and was very professional he was a 10 out of 10! He was great!

Both the gentlemen that greeted us and the gentleman who helped us out were amazing. The representative was very nice and extremely efficient. He was able to answer all our questions and get us out of the store very satisfied in less than 25 minutes. A+ service. Thanks again!

This AT&T store and their staff is the best in town. I went in this past Monday morning to upgrade my phone, and I was a little bit in a panic because I was afraid that I was going to lose everything since my old phone wouldn’t back up properly. Chris greeted me when I came in, got me my new phone, helped me me pick out everything I needed, and was not pushy all. He got my new phone set up, put the case on for me, and when I reminded him about the back up, he was able to sinc my old phone with my new phone, and I didn’t lose anything. The entire time I was in there all the staff working was super friendly with all the customers that came. In the new norm with having to wear a mask everywhere and no contact, Chris and the rest of the staff made the whole experience fun and enjoyable. The whole process was easy, and I love my new phone. I will always come back this store for all my future purchases, and I will be recommending them to my friends and family. Thank you Chris for your outstanding customer service.

My voicemail was locked ....Arron was the most patient and professional person I have ever met. His reassuring nature makes him a true gentleman

This location has always served us well. My wife and I upgraded to the iPhone 11pro, and when we arrived to pick them up Felipe helped us out. Could not have been more impressed with his level of service, his knowledge, and his proficiency. He also had a fantastic personality that will keep us coming back to ATT, particularly this location! He didn’t pressure us into something we didn’t want, and he was always courteous. 10/10 would recommend Felipe here at this store!!

Today I visited the AT&T store on November 20, 2019 around 5pm and I observed a situation with staff members Justin Moore and Kirk. The customer they were helping was very nasty and rude, the way they were able to hold their composure and deescalate the situation in such a quite, professional manner truly pleased me. The professionalism of these two guys was astonishing and that alone let me know that this is a store I will continue doing business with. The entire staff was well mannered and organized and they even made me feel comfortable by checking on me routinely as I waited to be helped.

The team there was very helpful. Lacey and Caesar fixed issues which were pushing me to cancel new service with AT&T. The staff went through a lot of hoops to help us get the phones activated properly and they helped us to save money on our choices. If you are on AT&T make this your store.

Mr Vaughn couldn't have been more pleasant and helpful.

Great experience! Not only did Chris fix the problem I went in for, he also helped me optimize my wireless plan for the best price and service for me. No hard sell, very knowledgeable. I was helped quickly and efficiently.

I have never had such a positive experience with a phone company, like I did with AT&T. I got to the Annapolis location at 7:30 pm. I needed to get 2 new phones and cancel my old service with another provider. In my case, there were complications as my account was opened by a family member no longer here. Not knowing passwords is frustrating, but our salesperson, Chris was AMAZING! We could not finish setting up everything when I left, but my phone WAS working. Chris was off the next day, but gave us his personal cell number, so he could personally finish setting everything up. I can’t say enough about Chris, and AT&T. 🙂

Best service ever. Had a failing sim card. Unlike Verizon, I was allowed to enter the store. A representative helped me immediately and explained that there would be no charge. 10 minutes later I was good as new. Keeiup the great work.

Excellent service from Kirk Cable. Very knowledgeable patient and professional. His explanations on transferring data to our new phone were clear and that was not easy as my husband and are are not very techy. 5 stars for sure. The store manager Farhan Mehmood was also very helpful. Their presentation of your TV service was excellent. But we are unable to change carriers at this time.