lululemon

Always willing to help in store and ordering online. Product knowledge is amazing and can easily pick other lines that mimic or are newer versions of older items I was looking for. Been coming here every week since they opened. Great location and slowly getting more inventory.

I have to give credit where it’s due… & although I can’t make up for the other poor reviews I can add to make it better for others who may question if they should come to this location based off the reviews or not. I took a chance & im thankful that I did. I called last night 7/28/23 and spoke to a very helpful gentleman named Ryan.. I explained to him my situation with my products and he told me that they did honor the performance promise & was very helpful. He told me that he would not be in but he pointed me in the direction of a manager named Megan. I ended up getting very blessed to deal with one of the assistant managers named Andy who had a smile on her face, listened to my concern & helped me out immediately! I am so thankful that my experience with this location was 10/10 and that I received the service that I did! I would recommend this lululemon to anyone who is looking to be treated with respect & simply listen to the concerns of customers & that’s exactly what Andy did for me today! She expressed that she wanted me to be happy with what I was wearing & was willing to get me into something that did just that! I appreciate your support Andy & the customer service that you gave me on today 7/29/23 we will be back to shop at this location.🤍🤍

The store is open and easy to find things, doesn’t feel cluttered and I didn’t feel ignored. There is a lot of parking (garage) right around the corner which is nice for how busy one loudon can get. I had an issue with a belt bag and Andy was the one who helped me out with my concerns. She was nice and explained everything well. She was also very engaging and showed genuine interest about other products I was asking about and showed me these super soft joggers that I fell in love with. A girl named Morgan also chimed in to suggest pairings with them. I like feeling like staff wants to help and are happy and excited about what they sell! Overall it was a great experience.

This is one of the best lulus in town! The manager Andy was beyond polite and helped me find just what I was looking for. The one item they did not have in store they were able to ship directly to my house- with no shipping fees! The rest of the team was polite and friendly, even though the store was slammed from the holiday rush. My only complaint is that is it listed as a "pop up" meaning its not permanent. Please make this a permanent location! It's AMAZING and the staff rocks!

Customer service there is on point. Yes, the clothes are Hella $$$$$$$; however the personal touch when asked question help to justify it. Note to self, if you buy these brands do not machine dry, they do not last as long.

Stephanie is an absolute gem! Extremely patient, educational, professional! Blue Ribbon Customer Service! Thank you for always being so kind to my family!

Love this location!! Andy was so helpful, as well as her team, and made my exchange super easy and helped me find the perfect size for my body! So happy to have a location this close to home!!!

Everyone is always helpful at this store. Hope it becomes a permanent store!

The store manager Kyle was so kind and welcoming with me and my family. He helped with a complicated return/price change. Will definitely come back!

While the Reston store did not answer their phone after several attempts, manager Kyle and staff at the Loudoun location provided an excellent customer service over the phone as well as in person when I visited them following the phone inquiry! Much appreciated!

Megan and Stephanie were so helpful and kind! Went out of their way to help me find exactly what I was looking for. Will definitely be coming back!

Well stocked, nice staff.

The leggings are amazing. Everything is so soft.

Great customer service.

Great staff and love the products. HOWEVER, this store and most of the other stores seem to have extremely limited inventory. Just buy online and return to the store if not a fit.

Great quality but too expensive

This, was a pop up store so b the selection was minimal. The LULU Lemon pants are not the thick fabric quality I like.