Pep Boys

Ray explained everything to me in a way I could easily understand. I had an appointment but it snowed really heavy that morning. I called to explain that I would be late and there was no problem. New tires, mounted and balanced, diagnostic check, front-end alignment, new battery, oil change, cabin filter replacement, and topped of my fluids. I was out in less that 3 hours. And the whole time I was there, he helped countless people with tires. Best experience by far.

What an epic shop, not only do they have quick accurate complimentary inspections with every service, but their techs are the best in the industry. Where else can you get everything from an engine replacement to a simple oil change at lower costs than the dealership. Great staff great service.

The workers were all highly professional and competent. That is exactly what I expected! All of my questions were answered courteously - exactly what I expected. For prompt service, I recommend them to anyone who has issues with the performance of their automobile.

I showed up for my 9 am appointment and was told that a few vehicles came in at closing from the before. I might not get my work done until somewhere around noon. They had my vehicle done before 11 am. I appreciated the effort they made.

My head lights were out, so I went to Honda dealer first, but surprisingly they didn't carry them, so I went Pep Boys where they suggested. They were so quick and very nice! I'll go there first instead of going Honda next time!!

Very kind and reasonable service, my first visit to this location. My car had an unexpected issue and they took care of it right away! I’m very happy and will be back.

The service was excellent and professional. The techs were helpful answering all of my questions. This is why I buy my tires at Pep Boys!

Pep boys is great. I had someone tell me several things wrong with my vehicle that kept it from starting. I took it to pep boys. They did a diagnostics and confirmed that it was only the battery as I suspected all along. They got me in quickly and we're friendly and professional. Pep boys is my go to from now on.

The Pep Boys employees, especially the manager, were amazing. The technical was informative but not high pressure with things that needed attention on our vehicle. I highly recommend them.

These guys were fast, amazing and helpful when I thought I was having problems with my alternator. I will definitely be returning!!

I’ve had 2 repairs on an old truck done at this location and they are always quick, friendly and accommodating. Love the warranties that come with parts and labor too.

Great shop. Gavin and Phil at the front are not salesman and won’t sell you things you don’t need. They are the only counter agents in town that listened to me when I called with my problem. They took the time to find me a coupon to help with the cost. Gavin got me uncommon parts at a fair price. James was the mechanic and he stayed 30 minutes late to finish the job. They were all invested into my car and gave advice to extend its life. They love cars and are happy to help.

American owned. Honest work. Thanks again

Gavin was EXTREMELY helpful. He made sure I understood everything wrong with my car and walked me step by step to make sure I was fixing everything I needed. If you're going to go to Pep Boys, go to this location. If Gavin can help you, you will have a phenomenal visit. My mechanic was James and he got my repair done in a single day, now my car is running like it was when I originally got it. Thank you!!!

They were fast and they did the job well and it helps the parts stores right next door

Everyone at this location was amazing. With everyone I talked to it was like talking to expert mechanics. They explained everything clearly and made me understand the why behind everything. Amazing experience with everyone. Phil was especially helpful and awesome!

Gavin helped me replace all four of my tires and provided the most excellent service. Him and the rest of the team were constantly communicating with me, making sure I knew everything going on, and were so helpful throughout everything. Will absolutely be going back!!

I ended up today spending hours just trying to purchase and install 4 tires for my vehicle today. I ended up going to three Pep Boy stores to accomplish this. I finally ended up at the North Academy store where they confirmed they had my tires available but didn't have time to install before close despite the previous store stating they would. I have to tell you I was very upset and to make a long story short Navin came to me as I was walking out the door in disgust, to tell me they will get this done for me.

This is customer service at its very best. Thank you to Navin and the entire team for making sure my car got four new tires installed because my previous tires were in bad shape. Any business I do with Pep Boys in the future will be done at the North Academy location. God Bless You all! Thank you, Troy.

Not being familiar with Colorado Springs I saw a pep boys and stopped in here. I didn't realize it was a hour before they closed but they got me in as quickly as they could for an oil change. Gavin was awesome from the time I walked in to the time I walked out of there. Phil and the rest of the guys that were back there doing the oil change did a great job! I have never been to pep boys before, even though it would be a bit of a drive, I'll probably be coming to this one for future services. Thanks for taking care of me at the last minute!!!!

Phil and Gavin were super helpful! I thought I needed an alignment when I actually needed a balancing. They talked to me, and made sure I was getting the correct service tp solve my issue, which also saved me money. I appreciate the looking out for me and the wellbeing of my vehicle. Definitely coming back for another service.

I will go back, if needed. Had a tire a bit shaky from fix-a-flat and went in because I needed same day repair. They were quick and found the issue (nail in the sidewall). This was the second place I took it to and the first place somehow missed the nail 🙄. I got a new tire on and was good to go!!! Thanks a bunch guys