AutoZone Auto Parts

The customer service that KC provided was marvelous! She was so delightful, informative and knowledgeable. While visiting this store, I saw her go above and beyond to make sure customers’ needs were met all while smiling. She is truly an asset to this company and location! I’ll visit this store many more times solely based on my experience with her.

Had some trouble replacing my liscense plate lights so I came here off a recommendation. Jorge and Ashley were so sweet and helpful! I was in and out with fixed lights in 10 minutes and on my way to pass my inspection. Thank you Autozone and the wonderful people that work there! Highly recommend!!!

Been having problems with my car battery for the past 2 weeks. Walked into store, which was busy, however Michael mentioned he would be with me in a few minutes. Michael tested my car battery and informed me that it was bad. He gave me a few options, and informed me of his battery recommendation.

Michael installed the battery, and took extra care in making sure that the battery was installed properly. I was on my way in about 20 minutes.

I highly recommend this AutoZone location on McDermott/Independence. Great customer service!

JORGE IS THE BEST! Loved talking to him you must look for him. Incredible story. Best Worker here!

I was very satisfied with my experience. Will is very knowledgeable and kind! He broke down the prices and explained the warranty. I asked him if he could install my battery if I bought one and he said yes and had a very pleasant attitude.

I will be back to this location for sure.

Thank you, Will!!

The man who helped me with my break light today was so kind and helpful! I wish I got his name so I could mention him in this post. I originally was struggling to find a proper bulb for my break light on my own and he stopped everything he was doing and helped me find it, then he installed it quickly and efficiently. He was sweating from the extreme heat but he never complained once or seemed annoyed working in the heat. They should really pay him more especially having to go outside in this record breaking heat. It's ridiculous how hot it is but he had a great attitude and was working so hard. If his manager sees this, pay his a raise please. The worker was a African American man, light skinned, with kind eyes and nice hair. Please give him a wage that is worth his amazing work ethic and customer service. I'm not talking $1 or $2 I'm talking about salary, extra paid vacation time, stock options! This man was not only helping me but basically doing everything in the store for the half dozen customers there. Other employee was just on the phone. I assume work related stuff but who knows.

Staff here are always helpful. Noticed one of my headlights wasn’t on this morning. Instead of selling a replacement bulb, Jorge checked the light, determined it was loose, reseated the light, and sent me on my way. Didn’t charge me anything.

When you go to an Auto Zone and they help you replacing you battery…that’s nice and that’s credit to the company and their guys. But when you’re willing to go to the site to help when you didn’t have to, running back and forth to pick up needed parts and WORKING IN THE RAIN? That’s AARON W. from AutoZone - McDermott and Independence Rd.
Thank you Aaron and while you refuse to accept any compensation, pizzas is on the way for you and your guys there!

Mike was very helpful. Car repair shops were asking me a fortune for changing the headlight bulbs and asking me to buy $200 bulbs. Mike installed H11 costing $57 and the headlights work perfectly. Excellent service and very knowledgeable staff.

Angel was great!! He helped me with finding parts and is one of the best advisors!

VISIT THIS AUTOZONE!! SEE AARON!!

I believed I was in need of an in warranty battery for a 2015 Nissan Frontier - no problem, Aaron, got me set up with the replacement battery right away. As it turns out, not only did the battery need to be warrantied, but the previous technician back in Virginia totally botched the install. Aaron spotted the problem immediately, explained the cause to me, and did an extraordinary job rectifying the other non-AutoZone technician’s installation. I will be back on the road shortly, and can promise you that when j in have a need for assistance with my vehicles again, I WILL be coming back to the AutoZone at the corner or Independence and McDermott. None of staff will ever steer you wrong, but I have to say that every time I’ve had even the most minor issue, Aaron has taken care of my problem without complaint and in extraordinary fashion. Consider Aaron a Subject Matter Expert!! THANK YOU!!!!

Aaron was amazing!!!! They had a lot of customers and he was the ONLY one helping everyone! His customer service is more than amazing! He is one of my angels… thank you for having people like him here! I will come from Rockwall only for him. Thanks Aaron! You rock!

Aaron W went above and beyond to take care of my car today. I came to check on battery and viper in my Lexus car. He not only checked and replaced them but close removed all corrosion and prevented damages to the car in the near future. Thank you so much Aaron!! I would highly recommend AutoZone!!

Aaron is the gold standard for customer service. He has a professional attitude and did an amazing job of replacing the battery and air filter for my 2002 Acura. His attention to detail and willingness to put in extra effort are absolutely phenomenal. Thanks again!

Aaron is the absolute best! He helped change our windshield wipers and then he went another step above and beyond and cleaned the windshield to keep us safe. Thank you so much Aaron! You are a national treasure.

Aaron did a FANTASTIC job installing my battery and cleaning the battery cage! Thank you AutoZone that you have such caring crew members who go the extra mile to earn their customers business! Thanks Aaron again!!

I went in for a battery replacement and Aaron did the best job with the best customer service I have recieved in my life. He went above and beyond what was required to do and cleaned the terminals and made sure to explain it all in detail before doing what he did to make sure I understood what was happening. I will def be back to this autozone for all my automotive purchases in the future just because of the gentleman that helped me today.

I just left there getting a battery replaced, that was the best and quickest service ever. I never walked inside of a auto zone and got that kind of service. The guy name was Aaron (the BMW guy) great customer service and quick that guy needs a raise. I’m definitely coming back to get my car parts.

Fast Friendly Service at this location... Accepted Core on damaged battery... Recommended larger battery for the same price as original size
... Fitment was better than original and with over 150 cold cranking amps more than original... Thanks !

So for my part it was the first experience at AutoZone, and I must say that the service and the welcome and the availability of Mike and Alfred lived up to my expectations. I came for a battery change after checking my alternator and the battery. Thank you 🙏