T-Mobile

Ive been to this T-Mobile store a few times. Tonight I went in to buy a couple accessories and turn in my old phone for my new one. I was helped by an amazing mobile expert Xristian Faave. When going through my account there was an issue that he spotted. He took care of the problem and explained what was going to happen, and he would follow up soon. Great experience and bravo on excellent customer service, I felt more like a guest to the t-mobile family!

Isaiah was fantastic. He helped us a return very quickly and we came back to upgrade our phones. Very knowledgeable and helpful staff. We'll be back.

After hours and hours of trying to resolve a fairly simple issue over the telephone with T-mobile "customer service" I finally decided to go in to an actual store. It was almost closing time and I was really frazzled and frustrated. Donovan and Marquita were incredibly patient and helpful and were able to resolve the issue fairly quickly. I was very impressed with them both and T-Mobile is lucky to have them working at this store! I would highly recommend this location because of these employees.

I wanted to share the great experience I had at this location. Great customer service- I wanted to thank Marquita for her excellent customer service. Marquita was extremely knowledgeable and helpful.

Everyone is professional and courteous service is quick …. Went there twice both times are perfect

My phone decided to give up on me forever this morning. Went in to get a new one and the employees were soooo friendly. I forgot the managers name, but remember Christian (different spelling, he told me he’s from Samoa). Awesome customer experience and I am happy I joined T-Mobile.

Brice and the manage on duty were great! Quick and easy got my phone upgraded

I just had an incredible great experience at this store! Clarice and Jevon helped me out tremendously when my phone stopped working and I had to get a new cellphone. Knowledge was extraordinary, service was impeccable and even the store was extremely clean! I will recommend t-mobile to just about everyone.

I don't remember the lady's name we had, but she was absolutely amazing. she stayed two hours overtime just so she could finish helping us out to upgrading our phones that had multiple issues on their end with switching our old address to our new one and having to cancel the order but they couldn't cancel it on their end so she had to make multiple calls to figure it all out. We ended up staying their for 3 hours total figuring this all out, but she made the experience all the more better. Thank you so much for the great employee you guys have hired.

Outstanding service! Mia was so patient helping my older parent switch from another carrier. She worked out all the kinks and made sure my Mom was.good to go before leaving the store.

I had a great experience in this store with much needed help from Clarice and Macaleb when I was trying to make an insurance claim on a kids SyncUP Watch. Clarice was very patient and understanding with me and truly made this experience easy. Macaleb was also helpful in offering his advice. Made this whole process easy. Thank you!

The most pleasant time at this store. Clarice was so friendly and warm and made the whole experience a joy. Had no clue this t mobile store even existed before yesterday, but now I do and I won't ever go to another one.

Oh my Goddess!
This store has the best customer service. Having already been a Sprint customer before the merge with T-Mobile, I was gearing up for a difficult time with new devices and reconfiguring my plan. Unfortunately the phone I originally picked out online isn't in town.
The sales rep Joshua not only helped me pick a new device that works for my personal sensibilities and budget, but he also took the time to answer ALL my questions.
My previous phone took forever transferring data to my new one but Joshua stayed kind, courteous, professional, and engaging the whole time.
I definitely recommend this location.
And everyone....: Ask for JOSHUA!!
Thank you Joshua!

For your business and personal lines, Clarice, Jovan, Xcristian & Macaleb are your people.
They’re amazing, nice and competent. I love coming here. Because of their customer service, we will never move to another company.
-Nikkie Lucero

AWESOME AWESOME AWESOME!!! I needed a SIM card for my new unlocked phone so I could use it with a Sprint MVNO. I gave them the part# and they had me in-and-out in less than 5 minutes. Two other Sprint stores (Voyager and Academy) were stumped by this simple request -- and either told me lies or were just plain ignorant. Don't waste your time at other Sprint stores like I did. The people at this Prominent Point location were friendly, helpful, and KNOWLEDGEABLE. It's a further drive for me, but this is now my go-to store if I ever need help again. Thanks!

JG and Edgar made sure to stay over an hour late in order help my wife and I get the new phones we absolutely needed. They were very informative and helpful, they didn’t try to sell us a plan we did not need, and made sure we got the best value. Didn’t waste time with sales pitches for things we don’t need. Best sprint experience I’ve had.

I went in looking for some AirPods, which where sold out everywhere, and they helped me find a store that had them. They made the sister store transfer them and I was able to pay for them with in the store. They were very nice and helpful. There were three of them, JG, Edgar and the other one, which I didn’t get name. Best customer service I have received in a while.

T-Mobile always helps me set-up and transfer apps &data to my new phones (purchased on Amazon or ebay). This time was no exception, they were glad to help and even sent me home with a TMobile the insulated lunch bag. Thanks guys!

The folks here are awesome. They are well informed they go out of their way to be helpful and to legitimately take care of the customer. If you are a Sprint customer go here if you need assistance they can help, if you are frustrated with the online or phone customer service don't be discouraged, go here and see the folks, I would bet that they can help.

Joshua was wonderful to work with. Was patient and kind and thorough. I will always go back to this location. I couldn't have asked for a better experience. I'm so grateful.