AT&T Store

I had a wonderful experience with James today. He was so helpful and understanding. He went above and beyond. He was very professional and very personable. I cannot say enough about the wonderful customer service I received today. I appreciate encountering wonderful people like James and I hope he knows that he is appreciated.

Went to this AT&T expecting a normal visit to set up my phone, and was beyond happy with my experience. The young woman helping me, Emily, who I believe was the manager, was quick and efficient and always had a smile through this process. I’m so happy I decided to go to this store, and as a result my phone is now set up and ready to use.

Emily and Breanna did wonderful job with helping me solve my upgrade issues. They are very professional and they know what to do!

Today, I stepped into the AT&T store, my heart heavy with frustration, as my phone had abruptly stopped working. In an untimely fashion, the screen flickered and darkness swallowed it, leaving me cut off from the world. No calls, no texts, and even social media became an inaccessible realm. As I heavily rely on my phone for work, its sudden malfunction threw my day-to-day business into disarray. The feeling of disconnection settled in, as if my messages were lost at sea, adrift and unanswered.

Fortunately, my path crossed with the remarkable Kevin, whose skills seemed straight out of a captivating movie like "The Magician's Apprentice," starring the enigmatic Nicolas Cage. With an air of confidence, he took charge of my ailing device, performing his AT&T magic that eluded my understanding. Kevin's calm and patient demeanor was reminiscent of a skilled surgeon from Grey's Anatomy, guiding me through the intricate workings of my phone. His expertise restored hope, as he announced, "Your phone is back, now equipped with the power of 5G. You shouldn't encounter any more issues."

Eager to prevent future mishaps, Kevin and I discussed upgrade options to fortify my phone's resilience. We delved into the selection of a new iPhone, complete with three camera lenses that would capture my beloved dog's essence in stunning detail. Together, we tailored a phone plan that aligned perfectly with my needs, and Kevin seamlessly handled the paperwork, making the process smoother than Indiana Jones navigating the treacherous Temple of Doom.

Filled with gratitude, I left the store, armed with a brand-new phone and Kevin's contact details securely saved in my speed-dial. Knowing I had a phone magician on my side brought immense reassurance, ready to conquer any future hurdles. Thank you, Kevin, for your exceptional skills, professionalism, and for transforming a stressful experience into a positive resolution.

I’m not necessarily one to ask questions, but I want to take you all on my journey to this store today….

I was sitting at home and have been thinking about changing my phone for quite some time now. Nothing to really say except I’m a man of little needs. I had nothing on my agenda for the day so I decided after stopping by the grocery store I figured I’d treat myself to a new phone since I had the money to actually buy myself something nice for once.

No joke, this summer has been completely draining, and has left me with little energy to really motivate myself for things. But when I got to AT&T today, after going to the grocery for my protein snack needs, I was given reassurance in what I was looking for. (I absolutely love peanut butter.)

Kevin greeted me as I walked into the store like a King greets his Kingdom, y’all, I couldn’t tell you how impressed the customer service was. Not only did he go out of his way to greet me, but also helped my purchasing needs by asking what specifically my use for the phone is.

Needless to say this was time, money, and energy well spent. I highly recommend talking to Kevin for your phone needs and customer service. Man is a King, y’all.

I came in with very low expectations based on previous visits. All of that changed when I spoke to Kevin. Literally the most helpful person I've spoken with. He was very personable and went above an beyond. Im not sure if he's a manager or not, but he definitely had the temperament and knowledge of one. I hope he is there the next time I need in-store assistance

Been a little bit between my visits, but this new staff there is simply amazing! Super helpful and informative when it came to explaining my options for upgrades and services. The new store manager Sean was honest and upfront with the billing changes that I would see on my account, as well as answering all the completely random questions that would pop into my head during the interaction. Definitely going to come back if I need anything else for my cell. Thank you!!

I was attending a convention and needed space on my phone for photos and ran into issues freeing space. Anticipating a toxic environment that would scare away big business based on reviews - it was actually a great experience with a gentleman named Kevin. He invested time and energy (which got my money) into resolving my issue. Note: only buy The Brand name SD cards.

I was in town visiting family, when my phone stopped working. I came into the store, where Kevin helped me. He was very professional, as well as very personable. I didn’t feel like an idiot for not knowing how to fix my phone. Thank you Kevin for your help. Please give the man a raise and/or a promotion. The guy deserves it.

There’s this guy name Kevin, he is one of the most helpful workers I ever met. He helped me out tremendously. Definitely will come back because of him.

Kevin was great! He was knowledgeable and answered all of questions. I appreciate his patience because he was extremely helpful!

If you’re looking for quality service and someone who goes above and beyond to answer any questions and guide you to making a great decision, stop in and ask for Kevin, y’all. Left very happy.

I had a great experience! Thanks Kevin for the help! You went above and beyond for my abuela. As long as he’s there we will be going back! You’re a king in my eyes! Thank you!! #sjb

Kevin F. Provided awesome customer service! He also helped me with my bluetooth so I didn't have to call the 800 number!

Excellent service. Ryan the Store manager was able to troubleshoot my phone problem. . Thanks

Great experience, very knowledgeable about all products. A very super friendly.

The staff were all very friendly and knowledgeable of all the plans and phone choices for upgrade. They looked over my current account and found me the best deals and provided discounts to help my plan be more affordable. I left with a new phone and all data switched to new phone in little time. I would highly recommend Amsterdam AT and T office

I can't say enough nice things about Kevin! He was incredibly knowledgeable and kind. :)

Great store. Kevin Farr has great customer service and extremely knowledgeable about the product

Nice store. Highlight was Kevin for sure. Definitely going to do business with him!