Retravision Osborne Park

I came in to purchase a cooktop. While they didn’t have it in stock, Matt assisted me regardless and pointed out what are some things I would need to consider before purchasing a unit. He was very helpful and informative. Best customer service.
I will be back, thanks Matt!

We recently purchased a new air conditioner from Mark at Osborne Park Retravision. Unlike some other big electrical stores where you can’t find anyone for service and advice, we were attended as soon as we entered the store. Great price and delivery on time. The installer Darren did a first class job, leaving the area very neat and tidy both inside and out. This will be our preferred shop for electrical goods in future.

Friendly service, not pushy, usually the cheapest prices around. I bought a coffee machine that was on sale already cheaper than anywhere else, plus they added the RAC discount on top of that. This is my first stop for appliances now. Highly recommend.

Had dealings over several years, do your due diligence to be able to fully appreciate, pricing, knowledge and professional service.
Brands, technology and models change overnight, a nightmare to stay abreast, these people at Retrovision, understand your plight, giving direction and guidance with integrity

Thank you.

We have dealt with these guys a few times. Air conditioning, fridge, new tv and various appliances. Always top blokes, quick delivery and the best prices. Got delivery of our new TV today and we are stoked. Delivery and removal is spot on and nothing is too much hassle. Thanks guys legends!!

I wish I could give more than just five stars for the service I received from Alexis! He was a game-changer in my quest for a new air conditioning system. From the very beginning, Alexis was right there with me, answering all my questions and guiding me through the options. It felt like having a friend in the biz!

The installation scheduling could have been a headache, but Alexis handled it like a pro. His knowledge about the products really shined through and helped me feel confident in my choices. And you know, it's not every day you meet someone who not only knows their stuff but also genuinely cares about making sure you're happy with your purchase.

I just want to say a huge thank you to Alexis at Retrovision. In a world where customer service can be hit or miss, you, my friend, are a definite hit! Your personal touch didn't go unnoticed. Keep doing what you're doing – it really makes a difference.

A quiet afternoon and I was in need of a microwave. I figured out which one I wanted ahead of time and went into the store. The gentleman there greeted me and asked if he could help. Yes, I showed him the model I was after and his face fell. Massively oversold he told me. Had one himself. But let him just check his warehouse if I didn't mind waiting. I didn't. And I was not waiting long, for soon he returned with the very thing. Fast, friendly, efficient and helpful. He even carried it out to my car for me!
Will shop again, and I'd forgotten about the RAC discount, but was reminded. Thank you Retravision!

Our old fridge had died and Alexis the salesman was most helpful and asked all the right questions to ensure that we bought the best fridge at a great price. Delivery was great - no issues whatsoever. Very happy to shop here and highly recommend.

Hard to remember having a better experience from anywhere else when I've been shopping for any electrical appliance. Don't be fooled by appearances, as it is not a flashy big stand-out store & location but it is massive delivering exactly what a customer needs on every level. Fantastic customer service! My questions were answered with complete knowledge of any products pros/cons that I enquired about. Alex in particular has superior professionalism 2nd to none. All normal expectations that any customer would have were exceeded, (I feel) in comparison to every previous experience I've had in other electrical appliances stores. If they don't have the particular product you want, they will get it in for you & at a competitively better price too. None of the sales staff are pushy, not even in the slightest bit. This Retravision Osborne Park is by far one of the better stores I've ever been into. Delivery, installation & disposing of any old product that you're replacing is all taken care of. Best prices for ANY electrical appliance you can find, hands down by far. Take the best price of something from somewhere else & they'll beat it. No-one will do better than them. Go ahead & try to prove me wrong. Thank you Alex & Retravision. You've got this customer for life.

If I could post more stars I would! I cannot thank Alexis enough for his help with me today. Alexis went above and beyond to assist me with a specific purchase. I cannot thank you enough. Your professionalism, product knowledge and customer service was outstanding. It means so much to have someone who cares about their customers and business. Thank you Alexis and Retrovision

Recently purchased a new TV from the Osborne Park store. Delivery was organised for the next day and the entire purchase was seamless from start to finish. We consistently go back to this store because Rob is friendly and knowledgeable. We have purchased a food processor, electric beaters, a tablet and a Dyson vacuum all over the past 2 years and all from this particular store. Highly recommend.

One of the best experience we had as a buyer. We bought a fridge, dish washer , rangehood and a cooktop for our reno at a fantastic price. Definitely recommended
And will be back for a Tv soon. Well done Retravision Orborne Park team 👍

Outstanding service and products! My partner and I have never met anyone more knowledgable on fridges. Highly recommend the store

I bought a fridge and had the best support given by Rob C. at RetraVision in Osborne Park! The delivery man was also very careful with the facilities and product.

Excellent service by Mario and his team, I was kept in informed with the delays with the delivery of our new oven.

I would 100% recommend and purchase items from Retravison Osborne Park again.

Customer service at its best and great prices.

Thanks for your help!

Alexis Is probably the best salesman I’ve ever met, he went above and beyond to help me and my partner with a oven for our new kitchen. Looking forward to doing future business with you.

I have successfully dealt with Retravision OP before and some of my family members also buy here.

During the Christmas sale (NYE arvo) I called the shop and talked to Mason he was knowledgeable, pleasant, honest and helpful. As a customer, I felt that my queries and purchase mattered and this is one of the reasons the OP shop is great : )

I had every intention of going in-store to buy the air con that day and I will definitely do that when I actually plan my white goods purchase properly (as I usually do). The primary reasons I didn't go in-store- as suggested - to buy air con plus install was the pressing time frame (buying for a third-party), lack of sleep, that it was New Year's Eve and the heat of the day.

I ended up buying elsewhere *only* because the installation fee was available on that competitor's website as a 'product' : each kind of install was listed and priced as a different product / service e.g. air con under 4KW. So to buy quickly I only needed to add product [Specific brand air con 3.5KW] and service [install for air con under 4KW]. A delivery fee was charged at checkout,

I continue to recommend Retravision Osborne Park for their excellent customer service and quality product range.

However, I do suggest Retravision head office talk to their web people and look at improving info on install etc. perhaps by adding this [installation fee as separate product/s i.e services] as an option on their website for the disorganised and the rushed! I know this may be difficult due to a range of prices for installation / outsourcing etc. etc.

Regardless, I will be back in-store for my next white goods buy...if I'm not in a huge rush! Thanks

Thanks Mario of Osborne Park Retravision for your great customer service today. Right from when I rang to check the price and stock of items I wanted, to carrying my goods to my car, the service and price was excellent. I was a very happy shopper. Mario enquired if I was an RAC member without my having to ask and additional to the already low price I received an extra 5% discount for being a member. Store was cool, well organised and well stocked, with easy parking at the door. I sure will be a regular shopper at Mario's Retravision in the future. Highly recommended for good, helpful and friendly service. Thank you Mario!

10/10 excellent service from Rob C at Retravision Osborne Park who I bought a brand new LG 55" TV from 2-3 weeks ago. 😁👍📺👌😊

I chose Retravision due to the fact that when browsing online the chat feature popped up and I thought this might be helpful. Well this chat feature is a blessing because it helped guide me to the best appliance store in Perth. Malcolm from the Online team was very helpful and forwarded my requests to the Osborne Park store where Rob happily assisted and provided his suggestions in an email on what TV to buy based on what I said was important to me (having a good remote, having component inputs plus apps for Netflix, Amazon Prime and Disney Plus as well as shortcut buttons for apps on the remote). I took his advice and got an LG 55" TV, especially because the remote is the most important feature in my opinion and I don't like the new Samsung tiny remote that is missing half the buttons.

When I was faced with an unfortunate hiccup of the TV being faulty I got it replaced easily thanks to Rob's assistance and Rob was then happy to honour the 60 day price guarantee after the TV went on special the next week. Rob has amazing customer service and has been a delight to deal with. I can't thank him enough for his professional level of service and excellent knowledge. He even helped put it in our car which was great.

I'll be sure to tell all my family and friends that Retravision Osborne Park is the best place to shop where Retravision will match competitor prices and do the RAC Member 5% discount. Great service deserves to be recognised and rewarded. I truly hope you get recognised and rewarded Rob for your amazing service. I look forward to seeing you and the team again when we get our next TV or another appliance.

Kind Regards

From Sean Maloney 😁👍📺👌😊

Great service and prices. Their friendly and helpful advice is spot on. I shopped around for a digital projector but they were the best - always my first choice on a range of electrical appliances.