East Brighton Newsagency

Amazing new owners!! The girl at the front was absolutely helpful and I really appreciated her kindness

Was so happy that I was able to find a Tats that was open until 8, which enabled me to gifts which are convenient for Christmas and the owner was so respectful and helped me to find the perfect gift .

Since the new owner leads the business, the shop's services are provided in the best way.

Lucky to find all flavours of PRIME drink available
I just bought 10 of them

Lovely people own operate very friendly with good service and extra products such as toys for kids. Good Tatts agency too

Excellent place to buy any type of books, congratulation cards, magazines and toys.

Awesome shop

Has a huge range of magazines and cards for all occassions. Also this time of year some cute Xmas products for sale. Also has range of gift items, lollies and you can get your tatts here. This part of Hampton Street, known as Brighton Southend, has a good little selection of shops, so grab your mag and go and have a coffee!

Friendly staff

Our Toll delivery missed us at home and it was left with the News Agency for us to pick up within 7 days. With full time work and 3 kids it is a challenge. We were going to pick it up on the 8th day, but promptly that morning it was given back to the courier to take back to sender. When I called to query on the morning of the 8th day, the guy said "well, it is not my problem, bad luck, I am not going to store your items here".
Notionally I get his point, but compassion and customer service could go a long way. Very upsetting actually.

In reply to your reply
1) there was never shouting on my part, or any hint or rudeness or aggression, which I find unacceptable, and I make a point of being extra polite when making a complaint
2) I never disputed that what your team did was the correct protocol; my point was lack of compassion, which your reply demonstrates very well. Customer service is what differentiates us from robots, but it is clearly a foreign concept to your team (AI would do a better job at faking compassion I'm.sure)

The new owner is a thief and stealing money from customers. They jacked up the rates so much and were very rude when asked about it. Incorrect rate labels were printed and charged me more at the counter. I am never gonna come again in this store.
The previous owners were very friendly and professional, please learn how to do business from them.

A delivery was taken to this News Agency after we weren’t at home. Trying to pick up the parcel 3 days later and I am told they no longer handle parcels despite my parcel being there at his feet amongst 100s of others.

Bring back the old management because this new owner is full of excuses, rude and can’t name the company who is coming to courier the packages to everyone waiting for their deliver from their shop. Absolutely pathetic. I’ve never wanted to see a local business fail more. They are undeserving.

Late to open the store by 20mins based off his own opening times on a sign on the door. Rude and no consideration to the users or required parcel pick up users.

Seems like most of the reviews are on point. This business owner doesn't care about your time at all. They will turn up when they like and leave when they like. Bad form!