Best Friends Pets Helensvale

Had such a lovely experience here this afternoon! The manager I think? Was so incredibly knowledgeable and helpful, and set me up perfectly for my new puppy I get next week! Such great prices for puppy food too. Will definitely be coming here for her grooming as well :)

The staff here are amazing. It was my dog’s birthday and the staff made her feel like she was worth a million dollars and gave her some yummy treats. We will be back to your store just for the staff interaction alone. Thank you so very much. We are beyond happy with your customer service.

Big thank you to the guy that helped me today. He helped me find the right size harness for my puppy Betsy. He was helpful, kind and gave Betsy so much love. What an asset to your team.

Tajah from grooming and the whole retail team went above and beyond to complete a much needed nail clip for my dog Pippi. Pippi struggles with anxiety during clipping but the team gave her the most amazing love, reassurance and support to give her the best experience possible. Thank you so much! Highly recommend them for genuine passion for animals, service and product knowledge.

Massive thank you to Taylor and Anthony for your exceptional assistance in helping me purchase my new feathered friend. You both are awesome!

Great friendly staff, huge range of products and services! Very accommodating to your needs, would reccomend the puppy school and Our Vet complete care annual wellness plan! My dog is 7months now and has been taken care of here since he was 8 weeks and absolutely loves it 😊

The staff here are so amazing. They are all very friendly and always go above and beyond with there customer service. We have purchased fish, budgies and most recently a kitten from this store. Keep up the great work!

They had the item I needed at a reasonable price and the staff were friendly, knowledgable and very helpful. I highly recommend you check them out for all your pet's needs.

The customer service here was second to none! We were directed immediately to the product we requested & searched to no avail and the lady who assisted us on the checkout, was extremely helpful with advice on our Budgies and Cage situation. The reason I am reviewing is we did not receive the same help at the Petbarn.
We purchased the black seed / Cage protector and Yellow calcium perch, seen in photo.

They share the right information on fish care, which is more than most places can say for themselves😒. But I got this little dude there and he is one energetic little guy, very healthy too!

Good Best Friends store.... product was in stock and friendly service.

Indeed your Best Friends place to go, in this case my tabby Oscar was diagnosed with kidney disease so needed expert advice on the right food to now give her, options were fully explained, so both Oscar and I are now very happy Best Friends customers :)

Friendly staff, great prices and plenty of variety no matter what pet you have at home.

Massive store with plenty of products up for sale for competitive prices

Great friendly service always at Best Friends Pets!! Have never had any issues, I havent been back for a while as Ive moved away but when in the area I call in to pick up supplies for my Dogs and Always such amazing professional friendly service. Thanks Team :)

The attentive staff put my anxious puppy at ease with treats and cuddles. Such a welcoming place! Staff were knowledgeable and able to assist me in finding what I was after. Awesome place!

Best Friends is a great place for things for most animals. Good range of products with a little bit of everything at reasonable prices. Staff are helpful and friendly too.

Very obliging staff late in the day and still service with a smile.
Good knowledge of product

Pets are VIP’s and owners are treated the same. Clearly every employee loves animals without discrimination. 10/10 in all departments!! My dogs favourite place 🐶

Great range of most products in this store, we got our old girl a pretty new collar that is excellent quality, it was affordable & the range of tags was great, we were able to get it engraved then and there and the cost of the tag included the engraving. Very haappy & the old girl loves her new collar.