Nespresso Boutique HighPoint

Love love love this store. The service is fantastic, and the new layout of the store is so chić. It's easy to find what you want coffee pod wise and the staff are great at helping with a new machine if you're looking for one.
Maddie was our service professional tonight, and she was great with recommending a new coffee for hubby and making a few for us to try. I can't speak highly enough about this store and the wonderful staff there.

We had a really great experience in store. Andrew was so helpful and an excellent salesman.
Very happy with our purchase.

Well I visited this store yesterday and was served by the sweetest girl ever, Nancy. I explained to her that I wasn’t a big fan of coffee and I tasted the samples I received and was horrified with the flavour. She listened to me as I explained and asked me a number of questions. After this we sat done and she made me a tasting coffee, according to our chat. It was perfect, exactly what I liked. This girl invested so much time and effort and I only bought 2 sleeves. The initial coffee sample from the box made me so scared to have another try of the samples! I got the girls name so when I go back to purchase my large haul, that I go back to her and purchase. Such a lovely girl and nice experience, will definitely be back to this store thanks to Nancy!

Walked in very frustrated with issues with my machine. Left feeling very impressed and so surprised with the level of attentiveness despite how busy the store was. Couldn’t recommend this store and it’s employees more and wouldn’t go anywhere else in the future!

Great customer service. Friendly staff and also very knowledgeable. I was looking for a coffee pod (Rosabaya) from a few years ago but found out it had been replaced by a different pod (Columbia). They told me honestly it wasn’t the same and was missing the fruity bite the previous pod had. They Offered for me to try the replacement.

Nice little place. You can pretty much get everything you need here. And free coffee when you buy it! I mean what is there not to like about it? You may need to be a club member actually so make sure you do that!

Very welcoming and always willing to make you a complimentary coffee in when busy!!

Great service and friendly people. Free coffee, need I say more.

Small place but awesome coffee

Great service friendly staff

Coffee

Great service

Not a bad experience, but one does wonder about the lack of effort by staff to provide information about 'offers' to customers. eg. I happened to ask at the end of my transaction if there were any special offers at present. To which the service attendant replied, "Yes, if you purchase 10 sleeves, you receive a sleeve of Ristretto free". Having just completed a transaction where I purchased 11 sleeves, I communicated that evidently I had qualified for the offer.
A better business approach would be for staff to be instructed to provide such information unsolicited, even as an incentive. Loyal customers appreciate rewards, but don't appreciate them being kept secret, lest you fail to enquire first.

Service was quick and staff were very friendly and helpful. Nespresso stores never disappoint me. I was offered a fee coffee but declined as I only recently had one. This place at Highpoint is definitely a better option than going to the CBD in Melbourne.