Mitre 10 Kincumber

I’d just like to complement the exceptional customer service from Tristan in the Kincumber Trade Centre. Tristan could not have been more helpful with a recent order. He was proactive, efficient, he truly went above and beyond to help out. And the price was pretty good too. Thank you.

5 stars for wonderful customer service. Every staff member we encountered was friendly, knowledgeable about their products and helpful. An incredibly pleasant experience.

A tale of 2 stores. I needed some help buying some timber & getting it cut to the right size. I went to the biggest DIY store in my area, and received very cursory ‘help’. “The timber’s down that aisle” & when I asked how I could move it to have it cut, I was told to “go get a cart” or “carry it yourself”. I then contacted Mitre 10 @ Kincumber, spoke to someone who took the time to understand my requirements, and then told me to ask for him when I came in. I drove over, met my ‘contact’ who had a better solution to my problem, and at a lower cost than I’d been quoted elsewhere. The moral of this story is that good customer service has to be part of a business’s DNA-and when you find it-support it-and it will reward you. Parko Umina NSW

In Sydney exclusively a Bunnings customer however was in central coast helping someone paint.

I found this Mitre 10 store an exception to my past experiences. What a store, clean, well lit and a wide range of products.

Was served by Michael in the paint section, outstanding service.

Well done Mitre 10. Highly recommended.

I received great service again yesterday from the team at Kincumber M0, ordered special window lockware and I had in quick time and the prices were great.I’d highly recommend them and a big call-out to Matt and Brett for the great service.

We visited Mitre 10 Kincumber last Sunday, we needed some advice on building a cat food shelf. Tania helped us cut the pieces of timber and provided amazing support. Tania went above and beyond to help us and she was so professional and friendly, just wanted to praise her for her brilliant customer service. Also thank you for adding our baby to the wall of fame

Lovely customer service from Linda - she went out of her way to call me back and provide directions to a product in-store!

Walked in as they were about to close and had Jack from retail trade staying back and willing to serve me and as well as cutting timbers to my specs it’s really refreshing to have this kind of service. Thank you Jack you deserve to be a store manager

Went in early Monday morning and explained to a very helpful young fella that if a job involved tools or measurement the job should not be for me.

He helped me cut some MDF for a job, perfectly square and helped locate an additional piece for the rear. Also guided me on some other fixings I needed.

That fella is an asset to Mitre10 - thanks a bunch!

By the way, the MDF box fits like a glove!

Working at Mitre 10 Kincumber has been an absolute joy. The supportive environment, focus on growth, and strong teamwork make it stand out. The leadership's commitment to employees' development and the emphasis on collaboration have led to exceptional results. Mitre 10's dedication to social responsibility and work-life balance is truly impressive. Proud to be part of this amazing team!

Friendly staff who are keen to help you find what you’re after.

Staff are always helpful, friendly, and courteous offering expert advice, it's always a pleasure and awesome experience to shop at our local Kincumber Mitre 10.

One of the best Mitre 10s I've been to. Huge selection of products and great customer service.
Would highly recommend

I Contacted Kincumber store for a short length of timber for a handrail ,as I only required a short length other companies could not help me . Darren in the Trade Centre could not have been more obliging ,nothing was too much trouble . I drove over from Terrigal and will certainly know where to go next time .Thanx Darren well done.

Helpful service, thanks Mark. I needed advice on finding a light to hook up in my carport or she'd.

Jay is the best! Anything we need for our building's he comes through, sourcing the the most unusual orders just for us! Which sometimes can be time consuming for him, but that's the level of service and commitment he brings. He is professional and communicates well, frequently keeping us updated on orders and checks in on us to make sure we have everything we need to carry out the jobs within our building. Thanks Jay!

Mitre 10 Kincumber went out of there way for me I spoke with Tina to start off with I hope that's her name she spoke with her manager what I wanted was left in the office and Michelle rang me first thing Monday morning and they sent masks to me Monday there masks are latex free I tried everywhere thankyou you to all the staff involved I would highly recomend this shop

Would like to thank Kathy in the plant section, such a delightful and helpful person when we bought pots and plants today. She deserves a raise and to be recognised as an outstanding employee. Will always return when she is there.

This afternoon at around 1.25pm (27/2/21)
We had cause to ring and enquire a price on a coaxial cable.. Spoke to Rod first but our call dropped out. Called back and a young man called Elliott answered the phone.
What a trooper he is!!
He checked the pricing we were after and was polite
and extremely helpful.
Keep up the good work Elliott.
Thank you for your help
You need to be recognised for your great customer service.

Great full service hardware store. Easier to navigate than Bunnings but a little more expensive. For me, being able to get in and out quicker and with less frustration is worth an extra (say) 10%