Fresh Strata Pty Ltd

I am an owner and resident with property involved with Fresh Strata. I found Sarah and Fresh Strata one of best Strata Managers and companies that I have dealt with. Very Professional, quickly responsive and able to deal with both difficult owners and tenants. It seems that another real estate agent is posting a bad review to get business his way

Nathan Newmarch of Fresh Strata took over the management of our building when the previous strata managers left us in disarray, whilst we were in the midst of dealing with a large insurance claim and compliance with council fire regulations. At all times calm and measured, he offered sound advice on how to proceed with various matters and, if he didn’t have the answer to hand, he would consult and come back to us with the required information. We have at all times found him to be a sympathetic and listening ear, interested in us as individuals and not just a Strata building. We feel he has a caring personal approach to strata management, and feel fortunate to have him looking after our affairs.

Our strata body uses Fresh Strata and Sarah in particular and all of us would have nothing but praise for their conduct of our affairs. I saw the most negative review from "Nick" and can only say our experience has been the exact opposite over a number of years. I have used other strata managers in different buildings and while I have no complaints about them I do consider Fresh Strata to be superior.

After going through our fair share of terrible strata managers it has been a breath of fresh air (pun intended) to work with Sarah and Nathan at fresh strata. Sarah is so responsive, always keeps us in the loop and picked up so many errors our previous managers had made. Wish we had of moved to them sooner!

Fresh Strata manage the apartment we live in, as well as 3 investment properties in the Northern Beaches. Our experience with Nathan Newmarch (GM) and Fresh Strata has been exemplary and stands above the experience now of some four strata agents. They are extremely competent, fully understand the Strata Law, excellent communicators, and answer queries in a short period of time.

Most important they handled a highly stressful 18-month period at SP79161 by since departed resident; Fresh Strata and the team came forward to ensure we were fully supported and advised us at every step of the way in a manner that was well beyond our expectations, for which we were extremely grateful.

We have no doubt that most Strata Mangers would have left during this period. As such we can recommend Fresh Strata highly enough to anyone looking for a small, personalised agency which prides itself on local knowledge and personal dealings with owners. Who in our view are a 5 Star operation in all respects.

Cindy Goode and Michael Milman

I am an owner and occupant of a unit that is managed by Fresh Strata Pty Ltd, and am very happy with the professionalism and integrity of this company and of Sarah Pieters with whom I have interacted by phone and email. They have kept me well informed of any developments, supplied comprehensive information on a regular basis, conducted meetings very well, and have always responded quickly to any inquiry. I'm very satisfied.

Benjamin Major-Mills at Fresh Strata has been an absolute pleasure to deal, he is responsive, knowledgeable and extremely professional. Highly recommend Thanks Ben!

Really happy with this company's services. We changed to them from another strata company when our building needed a massive remedial upgrade. Fresh strata assisted us with the insurance company, in deciding what we wanted, arranged engineer, remedial building specialists, raised the special levy & helped convince the owners who were not too keen how important it was to maintain the whole building and not just their sections. We are so so happy with the final outcome and our building value when owners have sold has increased.

I would rate Nathan Newmarch & Fresh Strata as one of the best in the industry.

Fresh Strata’s management of SP16376 began at a time when there was heightened dispute within the Scheme. Nathan was quick to set the scene that his role was to professionally manage the Scheme within the boundaries of the contract and applicable legislation. He has successfully achieved that.

Nathan chairs the meetings firmly but fairly, always treating owners with respect. He explains the motion and, because of his extensive experience in strata, can answer nearly every question posed. If he does not know the answer, (which is rare!), he will be honest and say so. Then he seeks out the answer, responding later as soon as possible.

Professional agendas are produced and distributed in line with legislative requirements. Minutes are accurate (with the odd minor exception, but we all make mistakes!) and readily available to all owners online via the portal. Owner’s funds are collected and accurately accounted for. As are invoices, which again, are available online for all owners to view.

Unfortunately, due to the serious dysfunction within the Scheme, partly due to its inability to agree on several repairs and maintenance projects, it was necessary for NCAT to order the Scheme into compulsory management. Fresh Strata offered to take on this task and NCAT approved their appointment for 12 months.

Under their compulsory management, Fresh Strata completed almost all the outstanding repairs and maintenance projects, A major project, managing over $350,000 of the Scheme’s money.

All large building projects have ups and downs, not everything goes to plan. Not everyone will be happy, whether that be owners, tenants, neighbours, trades. However, Nathan met all the challenges head on, with absolute professionalism, and the Scheme’s 1930s four-unit apartment block up is now up to 2020 building standards.

I highly recommend Nathan Newmarch & Fresh Strata.

Dealing with Sarah from Fresh Strata has been very easy and professional. Her response and attention to detail makes decision making about our unit block stress free. Could not recommend highly enough.

Fresh Strata are professional , efficient and knowledgeable strata managers. In our problems in 2019 with two difficult owners in NCAT, Nathan Newmarch was a tower of strength, leading to a successful resolution for the Owners Corporation and vindication for the Strata Committee. Nathan is someone you want in your corner, in good times and bad.

We have been providing Fresh Strata with contractor services for over 5 years now. They have proven to be thorough & prompt and always professional to deal with.

By far, one of the more competent strata management teams out there we have dealt with.

Many thanks to Sarah Pieters & Nathan I have attended meetings chaired by both I came away from the meetings satisfied because they were well run. Thanks also to Carolyn Ewins for her assistance over the past few years. I was the owner who initiated the change to Fresh Strata and am glad I did so. Ray Graham SP 1514

JEDI Plumbing has been supplying plumbing services to Fresh Strata for over 7 years. We have always found the team to be well organised, efficient and easy to deal with. The feedback we get from body corporate members echoes our experience.

I've had great dealings with Sarah Pieters. She is very efficient with responding to emails and keeping you updated with process. She is a great Strata Manager!

Beaches Roofing Services can highly recommend Fresh Strata, the staff are always happy to help and resolve issues fast and efficiently. There friendly approach makes them the best strata service on the Northern Beaches.

I have been dealing with Brian Dunphy and his team at Fresh Strata for many years now and they are absolutely brilliant. They get the job done every time with utmost professionalism and the minimum trouble.

We have worked with Fresh Strata for over 10 years. They are a very friendly and extremely helpful. Great company!

As a regular service provider to Fresh Strata I find all the staff to be very professional , communicative and friendly - making it a pleasure to do business with them.

I love how organised and functional Fresh Strata are. You get personal service delivered efficiently. Their in depth knowledge of Strata and Brian Dunphy in particular is reassuring.