Bailey Nelson Brisbane MacArthur

I've had many years of terrible optometrists, so it was a relief to finally go somewhere that actually cares about their clients. I had a script rectified that was way too strong from Specsavers. Everyone was extremely kind and helpful, and I picked up my glasses less than a week later. They also offered free adjustments to make sure they sit properly, which I've taken them up on twice.

Booked in an appointment through another store in Sydney, things were smooth going. Was served by Renee (optometrist) and she was professional yet really fun to converse with! Explained what she was testing and was really knowledgeable. After the eye test, which is waived if you purchase glasses, I was served by Meg which she ran through some cost options (which I thought was really sweet of her). I asked her for some recommendations and she gave her honest opinion - which I absolutely loved. Usually going to the optometrist doesn’t warrant a good time but - I have to say I did have a good time at BN!

The two folks at this store on 18 Nov were lifesavers. Glasses through the dryer the night before after some brain fog, scuffed up and lost the nose pads completely. Wandered off the street in the city and they jumped at the chance to assist me with class. Their customer service skills with me and other people in the store were second to none. I’ll be coming here for my next pair of specs. Five stars.

The reception girls and the optometrist Renee were super lovely and had amazing customer service. I don’t know her name but the girl in the striped shirt on 28 Sept was really great with adjusting my frame, especially when I’ve had problems with it in the past.
Definitely recommend this team!

Excellent attention, staffs are very friendly, Optometrist explained everything to me with details. These are my first glasses so I don't have a point to compare but the price was affordable and the glasses look good, well fabricated and of good quality.

Glasses are the highest quality for work and style. Now can work with the same pair and also go out celebrating football game wins ⭐
Would recommend 10/10

I've visited the Brisbane store a few times over the last 2-3 years and have always had excellent service. Both optometrists I've seen were very professional and informative. The store staff have always been awesome. Really friendly, relaxed and not overly pushy with sales. Good selection of frames which are also far better priced than any other high street opticians. I live in a small town so the store is a 3 hour drive away, but I'd rather go there than to my nearest Specsavers. Last time I went I missed my appointment and they rescheduled happily with no issues at all. Wouldn't even bother trying anywhere else.

I've been to this store a few times over the past couple of years since I first got glasses. Each time I have been looked after by friendly, professional, knowledgeable staff, and today was no different. Kerrin the optometrist made me feel extremely comfortable during the assessment and went above and beyond to give me helpful information to understand my own eyes and eye health. She then handed me over to Rob to assist me as I indicated I was interested in getting new glasses made up with my slightly updated prescription (I felt under absolutely no pressure to do so). Rob proceeded to devote all his attention to helping me out. Each of his suggestions was spot on - I'm extremely happy with the new frames I chose for both regular glasses and sunglasses. Thanks Kerrin and Rob - you made my visit very relaxed, pleasant and worthwhile.

The service here is excellent. One of the staff members (Rob) was super helpful and made the process of selecting my first pair of prescription glasses a real pleasure. He was polite and patient and helped me to choose a suitable pair of glasses that were both practical and in the style I was looking for. Thanks Rob!

This is the second time I’ve been to Bailey Nelson for glasses & I have found their service to be excellent on both occasions. The optometrists are genuinely lovely and they actually get your prescription right. Previously I was a customer of Specsavers who didn’t pick up on the fact that one of my eyes was more deteriorated than the other. Super impressed and will be back again for sure. Their post-sale service is excellent too.

Great range of frames to select from and really friendly staff to assist.
I didn't feel rushed to make a choice for my new frame and the staff were willing to listen when it came to my budget.
Very happy and will recommend to others

Extremely Happy with Bailey Nelson.
Everything is just so good about these Guys.

The doctor who checked my Eyes was so Good. She's such a lovely person and is surely an expert. Very kind and checked my eyes thoroughly.

Also the salesperson,who recommended me those glasses is such a lovely person. I think her name is Megan.

She's fabulous and excellent at providing a top class customer service. She not only helped me in picking up the right glasses but she also recommended me one of the best sunglasses.
I would like to thank her for spending a lot of time with me and helping me select the right glasses.

I got both my Glasses in less than a week.
I will surely contact these guys again to get my next pair of sunglasses 🙂.

Good Luck and Thanks Megan.

Regards,
Rohit W

I have been ordering contact lenses from this shop a couple times. The first time my contact lenses was play up with my eyes. I have made another appointment to see an optometrist and have discussed the problems. They are not hesitate to help me ordering another ones. Staff are quite friendly and helpful.

At the beginning of 2020 I got a pair of new glasses from this store from the end of year sale. I wore it and it gave me a headache. Then I realised the position of the lenses was wrong hence I got a headache when I was wearing it. I went back to complain about the lenses. The staff understood there's something wrong with it so she took my eye/pupil measurement. They fixed it, no cost because it's their fault. I was happy. Then 1 week before Christmas I accidentally broke 1 arm of the frame. I went back to ask if they could fix it for me. The staff said it's not a simple fix because they have to find the arms that fit the model and it's an old model they don't make it like that anymore. He said they will try to find suitable arms to replace my broken one. A week later they gave me an update saying they have called some other branches and couldn't find suitable one yet. I was thinking it sounded a very slim chance they can fix my glasses. Then just a day before New Year day, I got a phone call. The girl told me they have found suitable arms and have fixed my glasses. Wow, I wasn't really expecting that. I told her I really appreciated their effort. I was happy to pay a small fee but they said they just wanted to help and not asking anything. Hence I'm writing this because their customer service is excellent. I couldn't be happier! Thank you so much.

Excellent customer service! I went to get my contact lenses urgently coz I am going on holiday. Their bookings were full but Megan was able to solve my problem efficiently and ensured that I have enough contact lenses for follow up appointments. She even wanna see if I could have the 2nd appointment while I am on holiday and went above and beyond to help me out. Renee was such a great optometrist and she was so patient and professional to explain everything to me and ensure I find the right contact lenses and understand my eye condition. I will definitely come back for my contact lenses and glasses. Highly recommend this shop to everyone.

The doctor was probably one of the nicest people I've met and super professional of course. Beautiful frames to choose from and my new glasses were ready in a bit over a week. As a glasses wearer for 17 years now, I super recommend this Optometrist.

Thank you for squeezing me in during the busy hours for my accident! This was a spontaneous visit and you without hesitation checked on my eye and did a thorough check-up.to make sure it is OK. I never leave any review or comment publicly but I was so grateful for your immediate action to help someone who has never visited the store before. Amazing Mag, Charlotte, and David!

Great optometrist in a convenient location. The selection of frames is good and the staff are extremely helpful in choosing the right product. The end product for the price is unmatched and looks great.

Love my glasses. Staff were great. I feel like a sexy librarian. Thanks for being upfront on glasses shops being shady on why they can’t give you your prescription. It’s actually why I came back to Bailey Nelson. I appreciate transparency. Highly recommend NOTE EDITED TO SAY I PICKED UP MY SECOND PAIR. holy heck they are SOOOO GOOOOOD! On the way home I got three compliments. You guys for prez

Friendly staff members and great customer service from shop at Edward St! These are my second pair+sunnie. As I am Asian, hard to find glasses that fit on me. I found a perfect shop now. Highly recommend