Consumer Protection - Department of Energy, Mines, Industry Regulation and Safety

Took time to get in contact with conciliation officer. But after getting in contact officer was very good in explaining and providing service even though I did not have the outcome I was seeking but not this department fault it was dealer that needs to be taught a lesson in the court which is I am going for. Still thanks Cheryle for your service.

A friendly, comprehensive and free resource that informs and supports consumers of their rights. Have been very helpful to me regarding two specific complaints, one of which resulted in a win thanks to Tom in the Kimberley. Keep up the great work, nice to know good people are around when bad people are lurking about.

I got an excellent result thanks to Tom. He sorted out my issue and kept me in the loop the whole time. I had almost given up hope of getting my money back but was very thankful for all the help he gave me. Great stuff!

My case was done in 2 weeks, thank you very much. I'm foreigner and feel be protected here.
I think the low rate because few months after covid they don't have enough officer for all case so maybe it's slower than expect but they're work very good now.

There are so many bad reviews on here. It almost scared me off going there. I’m glad I decided to give it a try anyway. We went there this morning to discuss a problem we are having with a land and house package. The gentleman helping us (I regret not remembering his name) was simply amazing. He listened to our story and gave us advice about multiple things. Yes they are not allowed to give you legal advice, but they know their stuff and point you in the right direction. We’re very grateful for the help we got this morning.

I just wanted to update my review because I ended up calling Consumer Protection this morning in regards to an issue with our previous real estate. Once again I don't understand why everyone is so negative on here and why they are getting such a low score. The person I spoke to was extremely professional and has given me some great advice. I'm very grateful for being able to contact them and getting such good advice on things. Don't let the bad reviews scare you off from reaching out to them!

They were helpful and gave me the confidence in pursuing a replacement engine for my car. They furnished me with the information and helped formulate a plan to achieve a positive outcome. They can’t do everything but the advice they can provide can lead you to find out what can be done, and or give you the confidence to ask. Special thanks to Jane

I was having difficulties getting a refund from an overseas airline that cancelled my flights due to the Wuhan Virus. They had given me a case number; said it might take a few days. Months later and after numerous failures from them to respond to my messages I got in touch with Consumer Protection.
Well done Linda and Jessica! Within 3 weeks my refund was credited to my Account. Good Work!

Thank you DMIRS and Marion for helping me to resolve my ongoing case with a debt collector.
I would highly recommend everyone communicate with DMIRS if needed. It might take some time for them to resolve complex issues, but eventually, you will receive the support you have been looking for.

I had a very positive outcome.. case manager was excellent.
It was a car warranty claim that the lousy dealer would not cover even though my car stated in service book that it still was under warranty. Apparently "their computer stated car was out of warranty 2 months earlier, when it was 1st registered". Which was incorrect according to Consumer Complaints.
Case manager intervened and contacted regional manager of car maker and he confirmed to Dealership car WAS under warranty.
The lousy dealership then agreed to cover it.
Thanks Lee

I am leaving this review because I don't like seeing poor reviews which have no real substance, (or facts) and represent no more than personal venting.
I had dealings with Consumer Protection over a period of two years, with respect to a tree lopping service not acting within the rules of the law when quoting a job.
Although I managed to get my payment refunded directly through my Visa card, the team at Consumer Protection took on the case based on unlawful actions by the service provider.
They had previous complaints about the same tree lopping service provider and wanted to stop this company from repeating their unacceptable business practices.
All they asked of me was to appear at court as a witness, and provide factual details of my experience.
The initial Magistrate's Court case against the tree lopper didn't stand, but Consumer Protection department believed that a law was broken and so decided to appeal against the Magistrates Court ruling - their appeal was won, and a legal precedent established.
To me, this is testimony to the fact that if a law is broken by a trader, Consumer Protection does indeed help the consumer - but the consumer does have a responsibility to provide clear evidence of facts.
Without facts, or evidence that a law was broken, we can't really expect them to do any more than negotiate a compromise.

I have used Consumer Protection several times over the past few years. I have found them extremely helpful and courteous. They have created a pathway to a refund each time, either through their magistrate's court or through contact with the offending business. They warn us of scams, which abound through the website and the media. Great service

Had a call from a scammer, where it was a Victorian number pre recorded claiming suspicious illegal activity on my bank account and asking to press a button for contact. I hung up and reported it to Mary at Consumer Protection, service was professional, knowlegeable and very friendly. 1st rate

My Daughter just spoken to two wonderful ladies of the name of Sophie and Nicola and they where fantastic giving her sound advice into helping her an issue with her car and that they seemed very worried for her issue (chrome peeling and being a cutting hazard) thanks again to Nicola and Sophie!! Have a wonderful xmas and new year!

Highly recommended for anyone wishing to start their own business or whom are currently operating as Individual or Sole Trader. The workshops are always informative and I received very helpful and effective one-on-one service plus fantastic resources such as a hub, with on-hand advisors.

Extremely happy for the outcome. They were able to get a flight credit from a travel agency that didn't want to give me. Thank you!

I frequently recommend that people call DOCEP, to get unbiased, rational advice. I am a trader, and call them when I need to clarify a point of trader/consumer behaviour. I have ALWAYS found DOCEP to be helpful, even when I may have not liked what they told me! I'm writing this, in rebuttal of all the negative reviews I have just read!

Was surprising helpful, polite and quick to answer

Consumer Affairs, Staff Member Tom Griffiths. The truth prevailed. Thank you, for the end result Major Store you virtually told me I'm a lair...photos don't lie...

Consumer Law issue. I spoke to Andy who was really helpful and polite. I was sad about the previous reviews. Please remember
The advice is free , the person you speak to can only tell you what the law is, which might not be what you want to hear. It offers a sense of direction.

I found both their website and phone service very helpful. Obviously they aren't there to give legal advice but definately helped point me in the right direction. Was amazed that my call was answered straight away too