Department of Transport and Main Roads, Brisbane City (Charlotte Street) Customer Service Centre

I recently had a challenging issue to resolve at the Department of Transport, and while my initial experience was difficult, Maddy made all the difference. From the moment I explained my situation, Maddy was incredibly friendly, patient and genuinely interested in helping me. Maddy took the time to thoroughly understand my situation. She asked thoughtful questions and explored every possible avenue to find a solution. I’m very grateful for her help. Thank you, Maddy for your exceptional service.

Natalie at the window1 was very kind and carried things out quickly and accurately. It took me less than 20 minutes to transfer the name of the vehicle and get my driver's license issued. Thank you for a pleasant start to the day, Natalie:)

Slight waiting time but on point and absolutely delightful service. Me and my wife went here for Photo ID, the process was straightforward, you take a token, fill up relevant documents, keep relevant proofs ready and wait to be called.

We were served by Darren who was extremely quick while being funny and made us comfortable going through the process. Waiting for 40+ mins was slightly frustrating but conversing with Darren just lit up our mood and put a bright smile. Wonderful guy, wonderful service and this chance meeting will last forever in our hearts.

Darren and Leonie were so lovely to deal with and very helpful. They are passionate about customer service and very patient even at the very end of a long day!

Went there to get my learner's license earlier this week. I arrived around 1:30pm, so not many people there. Waiting time was around 15 minutes.
The lady who helped me was very sweet & patient, efficient but not rushed. During the process, a woman came in who kept pacing around & talking to herself. The lady who assisted me made me feel comfortable & safe in that situation. Even as that happened, she took only 10-15 minutes to settle my license. She also congratulated me for getting the license.
I've always been a bit wary when it comes to government service centres in a foreign country, but the lady showed me otherwise. Bless her heart :)

The lady who renewed my driver's licence was the friendliest person I have ever met who worked for the state government. The security guard at the Charlotte St lobby was also very helpful when I initially couldn't find the right place. If only all bureaucracy was so easy to deal with!

Had a very good experience at this office recently. Did not have to wait long, spoke with Kirby, charming young woman who appeared to be “go to” person for the other staff with queries. Relayed on to Leonora for my permit. Lovely person and knowledgeable, man problem was solved.
A refreshing experience in. Government office, private industry could learn a lot from this department.

Yesterday (Monday, 7th Feb), I had the privilege of being assisted by Peter at Counter 4 when I needed to change my interstate licence to a QLD one. A gentleman of the old school. A credit to this government department. They are very fortunate to have him.

Short (15 mins or so) wait time on a Friday afternoon. The office was easy to find with plenty of signage around the building. There was also plenty of seating in the waiting areas and it was clean. The staff member I had was very helpful and efficient.

Kudos to Kloe at counter 3, she’s very polite and friendly.

Had learner’s license CRN and the registration of my Indian license for transfer.
She’s made the entire process smooth and effortless. Thank you Kloe

I was lucky to be assisted by Peter with my CRN and QGov account verification. He's extremely friendly and helpful. I got everything done in 20 minutes.

The staff are nice and friendly. Thanks for help and support.

Peter @counter 4 was very friendly and helpful. Had a good laugh with him and highly efficient!!

Quick in and out without issues. 👍👍👍

I have disability's but it was no problem.

The man was very helpful and made it real easy for me to get a new Proof of age card.

The queue wasn't very long and it did not take much time for me to apply for the license.. staff was very friendly and were patient enough to respond to all my queries... taking the written test felt like a breeze..

Very accommodating!! Keep it up! Alisha is the kindest,very approachable!! I really Appreciate the best service:)

Great service and assistance from the staff there. Really refreshing to be in a government office like this and they genuinely try and help you. Thank you Keenan!

Very fast and super helpful staff.

I went to counter 4 today, staff was very kind, great service and helpful.

Easy to access, prompt service, very friendly staff member, efficient prompt service (Drivers licence renewal)