R.M.Williams Melbourne Emporium

Boots were very nicely laid out, lighting was nice and the staff were very kind and helpful. Although I do believe the boots are a little bit too pricey they are of great quality.

Extremely professional and friendly staffs. I would like to mention the name of the gentleman who served me, James.

I saw many negative reviews from 1 to 3 years ago. The shop might have had not as friendly staffs before, but they are now on another level. You may want to see that for yourselves folks.

The staff here in R.M williams is so nice! He helped me to find the best fit size and model~ that was really helpful. Thank you! Will visit again!

Hanieh was extremely professional without taking it too far while still being friendly. She answered all my questions. I would definitely shop at this store again! Thanks again, Hanieh! 👍

Callan and the staff there were absolutely lovely and helpful! They really understood the brand and products and helped to ensure that my boots would be the best fit for me so that the can last for ages! Much appreciated!!!!

Helpful staff despite it being a busy Saturday. Phenomenal product, what more can I say.

Wonderful experience today at Emporium ☺ I was assisted by a very lovely representative who managed to answer all my questions and helped me find the perfect colour and fit. Unfortunately they didn't have my particular shoe in stock or at other stores close by however she provided me all the detailed I needed to order them online. I've heard amazing things about RM Williams with a few family members and colleagues owning a pair. I also wanted to support Australian made of course. Looking forward to receiving them soon! Well done guys!

After years of close friends telling me how good R.M. Williams boots are, I decided to take a look. I popped in to the Emporium store and was greeted by Sasha who had excellent knowledge of the various styles and was prepared to source other sizes immediately from another store if required. In the end they had the perfect boot in the right size. I cannot believe how comfortable these boots are. In my case, no breaking in was required. They are the most comfortable footwear I have owned. Thank you Sasha.

wow, after a bad experience at Collins st store, the staff here are very welcoming and very helpful specially Frank, he was very nice and provide an excellent customer service. Thank you guys for helping me today

Took shoes in to swap as they were a present and the wrong size. Like everywhere else the shop was understaffed due to covid. Fact of life atm unfortunately. Served by young man named Denmark who was run off his feet. He was the only employee there and the shop was getting busy. Denmark multitasked multiple customers and still provided the best service I can remember having in a very long time. Walked out with beautiful new shoes and a few extra bits and pieces as well. As we were leaving we discovered it was his day off. Denmark is a keeper Mr Williams. I’d employ him in a heart beat. Great work!

Not sure what the sales associate’s name was today, but they helped properly fit me and assist with an exchange for a different size after an online ordering dilemma and they were extremely helpful! Much appreciated - great service. I’d recommend anyone wanting to invest in a pair of boots to come in and get fitted properly. Will definitely be back to buy another pair of RM’s soon. Thanks again for your wonderful service at The Emporium today! 👍🏻👍🏻

Johnathan absolute 10/10 best service out

Friendly staff and good to see that customer service is not dead.

Staff were helpful with information about the stock available. Tho found what I wanted in other store. Must check the store for quality clothing.

Awesome staff and fantastic products. Am loving my boots and I appreciated Ari and John's assistance, they are both super helpful. Thanks lovelys, keep up the great work.

Went in there for a high quality pair of shoes, I'm very difficult and picky but Rhia (spelling?) Was a gem and helped me the whole way.

The clothing range and shoes are extremly fine quality.highly recommended

Great service from the two guys working. They went above and beyond trying to help me convert a Brazilian pant size into their belt sizes.

Fantastic service from Frank and the team - definitely recommend!

The store went above and beyond
Amazing service
Cheers guys!