EB Games - Brimbank

Erin you are the absolute best! Erin stayed behind after hours to give me a chance to pick up my click and collect, as there was traffic on the way back from deer park. She was lovely and genuine on the phone. Really appreciate it!!

The staff are amazing and The manager, Rebecca! is incredible at her job. She’s informative, helpful, respectful and goes above and beyond for her customers, Eb games is lucky to have her on the team. Don’t believe disgusting comments, for sure these are just entitled people, because after a reading a few 100% they’re false, anyone can exaggerate a story with nobody was around to say that it happened. If you don’t want to believe me, Go in store and see for yourself! She’ll take care all of your gaming/pop culture needs! Incredible work ethic Rebecca! Definitely a role model! Well done.

I have been coming to this EB any time I go to a store in Melbourne, and recently moved around the corner from Brimbank Shopping Centre. Even if this store was not my local I would go back any day any time, in the past I have called for recommendations on a new headset or other accessories and been met with nothing but kindness and a genuine WANT to help the customer. But I picked up my PS5 yesterday and for whatever reason kept being met with an issue in what we assume was the graphics card. I made a phone call to the store and Jesse answered and listened to the issues I had been facing, he understood my frustration with the situation, and was so nice to me that all of my anger subsided, just from a small feeling of feeling like I was actually being listened too. He put aside the last stock they had of the console for me and replaced the faulty console, and by all appearances he stayed back half an hour after his shift to do this. In nearly 12 years of experience in retail, sales and hospitality, I have never seen customer service this great. So I would just like to sincerely thank all the team at EB games Brimbank for always making everyone feel included and welcome, but most of all an incredibly massive thank you to Jesse, he went above and beyond to make sure I got a working console and wouldn't have to wait another 6 months for another stock supply to come through.

Sincerely,
That one kid having an anxiety attack at the register :)

Rebecca is one of the most dedicated workers I’ve ever seen it when it comes to her job. She’s incredibly informative, superbly helpful and goes above and beyond to deliver the best customer service with all the information you can need.

Rebecca at EB games is a very informative manager who knows a lot about the products she is selling. She provides exceptional customer service you can definitely tell she loves her job. Any disgusting comments targeted at Rebecca are 100% false. The people writing the comments obviously don’t work is customer service themselves, they are rude and arrogant. Keep up the good work Rebecca

My 3 year old son was lost at the shopping centre and gravitated toward the Pokémon at EB Games. The staff took such great care of him and kept him calm and entertained until I got there. I didn’t catch all of their names but the blonde girl with tattoos and glasses was so lovely, my son didn’t even want to leave! Thankyou so much again.

Game heaven. Staff are awesome aswell

Yeah all good lol

Good large store with plenty of stock and nice staff.

They have the best advisor on Sunday shift. For a year or more I am going at that time. Always getting nice tips as about games. Didn't overspend and got my favourite games

Staff are very nice and helpful, the shop never lets me down and has an amazing variety or games plushes bobble heads and trendy items! The prices are reasonable compared to other shops, its the best game shop I've been to.

Offer great deals, always have BIY GREAT SALES! Userly at Easter and Christmas they have some games from 50% - 80% off. They have a good selections of pop vinlys, very friendly staff. Also, if you have any game tech brocken EXAMPLE: controller, PS4, xbox ECT they repair them for you for a inexpensive price, once they repaired my brocken PS4 controller for $15. Bargen. I recommend coming to this EB games. 🎮😎👍

I would like too thank Rebecca at ebgames games brimbank for her outstanding customer service she went above and beyond too help get me a collector's edition game for my son, it is this kind of professional service that keeps the whole family enjoying shopping in-store, keep up the great work.

Friendly staff and much less people crowding so it is easier to browse and buy games. Preorders here are a no-brainer :) Quick and easy service at these store.

Friendly and helpful staff, always welcoming and very informative of the latest pop culture and videogame news. Always willing to have a nice friendly chat with customers.

Love all EB games stores the customer service is unmatched always friendly here

Great service the CSOs were very friendly and helpful 👍

Bought a ps4 from them, since i didn't have a clue about the which games to choose, coz i lived under a rock for sometime. But they did walk me through some games really well

Customer service was good
Now my local eb store il be going too
Just moved to the area so making sure i connect with the right stores and this store was it.

Exceptional service. Ben's a top bloke