Le Grand Chateau

Awesome accommodation!

Tolle Aussicht, schöne Landschaft, der Weg lohnt sich

The house was beautiful. Very good location. (Bear in mind that the accommodation has no sign, and it's just a normal house).The owner answer promptly to the phone and returns calls and text if not available at first. The price for 4 people was reasonable as well.
Few things i did not like were:
1. The payment was asked straight away, without even showing us the room, just outside the house as there is no reception.
2. I had to ask for a receipt and a confirmation of the reservation several time.
3. No hot water. Although the lady owner apologized and told us she called the maintenance guy, it was a bit late and she couldn't figured why there was no hot water. I think the gas bottle run out. We had to shower with cold water. No partial refund was offered. We were offered a free night in the future if we return however its a long way to travel from home so this is unlikely.
4. Cleanliness was average. It was Basic/ wiped clean but could do with a good deeper clean. The kettle filter is in need of a clean out also.

Hopefully this matter will be taking into consideration for the values and comfort of other guests.

Terrible experience communicating with the host and through airbnb. I booked for new year holidays and paid almost $1,000 for deposit but due to personal reasons, the trip was cancelled. I informed the host 2 months before the booking date but can't get the deposit back even though the adv mentioned 50% refund if cancelled by 22nd Dec. The host told me airbnb is holding the money but when I contact airbnb, they said the host got the money and they can't do anything. I personally think this is very unprofessional and a scam.