Freedom - Artarmon

Went to check it out sale- ending up buying a sofa, affordable and quality pieces, store is set up nicely.

The store manager, Maya, was graciously helpful in honoring a promotion we missed online by a day. She was able to sort out the issue promptly and kept us well informed. We really appreciate her going above and beyond for her customers. Definitely makes us happy return customers!

We received a voucher from FF when we purchased our lovely leather couch - thank you! So we decided to use this towards some wall art. We went to FF to view 2 x pictures that we really liked on their website. Unfortunately neither of those painting/prints were on the showroom floor however Shirley was super super helpful - she looked around the entire store to see if she could find them for us, then she looked in the back/warehouse, then she took me downstairs in Home HQ mall to show me the paintings in the display area. She was a dream to talk to, very friendly, super helpful and pleasant. I was delighted by how patient and dedicated she was with making sure we got the wall art we wanted even though they’re not expensive items compared to other larger FF pieces. Having good customer service definitely goes a long way and this will make me come back to FF to buy the more expensive items again! Thank you Shirley! You deserve a raise!

Today I visited Freedom Artarmon with my son who has recently bought a small apartment. We were sitting on a sofa in the store and Geoff the manager approached us and asked us if we needed some help. He then took us through the key things to consider when buying a new place and gave us all the information we needed around sofas, sofa beds, mattresses. He was so generous with his time and clearly an expert in this business. Whether it was a question about the size of the sofa or the softness of the mattress Geoff knew his stuff. His knowledge and expertise were incredible. Thank you for making my sons first experience of furnishing his new pad amazing and for giving him the sound guidance that he needed to consider for his apartment. It was the most wow service I have ever received in retail. Geoff you are awesome! Thank you so much and please visit the Artarmon store more often as you said you worked in another store usually and were only at Artarmon temporarily. Five star service and I now have a son who has a clearer idea of what he needs to focus on! Two very happy customers!

Such a great experience!

Looking at a couch for the second time, we were assisted by Zack/Zach (sorry if the spelling or names are slightly wrong!)
He was so nice and really helpful despite being in training. He had a good amount of knowledge and was really relaxed in talking to us.
He helped us until we had a tricky question, then he called Dean over to help who again was very relaxed and honestly just a answered our questions about the leather and wasn’t heavy in selling us anything. They were so patient with us and not at all pressuring for a sale.
Finally convinced to buy, Zach helped us out again (so patient!) in the final purchase details and that’s where Topi jumped in to let us know the couch we were purchasing had just come up as a seconds order (or similar?) and could be delivered on two weeks rather than the standard waiting period. So proactive and very much appreciated!
All three were so lovely, we couldn’t have had a better experience and left very happy customers.

We had great service from Shiv in Artarmon. Had no trouble getting through on the phone. I new what I want do paid over the phone and was offered option of full refund if on viewing floorstock I had any concerns. When I arrived stock was in good condition just as Shiv described it. He had my sofa wrapped in plastic for me so I could get it home without damaging it. Great to deal with and very happy with the quality

Ordered outdoor furniture in Sept which arrived in Dec (covid delays not their fault) each time I called tho the staff were so pleasant and spent time checking the status etc. Can't be easy times working in areas where logistics are a mess but having positive staff and good communication is really all you can ask for! Glad this is my new local Freedom and looking forward to popping in

Cynthia L. did a great job selling a recliner to us. Unfortunately we weren't able to squeeze it into our place but store manager handled the refund. Great service and we will be back for a recliner when we move to a bigger place.

best staff ever !!!! I fell in love with a couch that was on sale at Freedom Artarmon but I was unsure about the measurements. Staff there were soooo attentive and helpful. They tried to allow me time to measure my apartment before confirming the order. Special thanks Ani and Paul !!! you guys are amazing !!! :D

Excellent customer service from the staff in this store; helpful, knowledgeable (and if they don't know they are more than willing to find out) and realistic. Highly recommend the Artarmon branch of Freedom.

Both Charlotte & Kerry were really helpful, knowledgeable and accommodating

Really big shop with a lot of furniture options. the styling of the premature is really beautiful and unique yet the prices are not that expensive. We came here and found some great outdoor furniture in great price during the boxing sale time. The stuff was really attentive informative and patient with us which is something you don't find in the big IKEA stores or the cheap furnitures stores that are popping up everywhere these days. If you're looking for a unique piece of furniture with good Australian chain of shops freedom is your place.

Staff were very friendly and helpful! Thank you especially to the young blonde gentlemen who assisted me (I think his name starts with a T). I didn't end up buying anything, but I felt no pressure from the staff to buy, and they were very helpful answering my questions. The store is nicely decorated as well.

Had a great experience in buying a new sofa. Salesman Topi was amazingly helpful and very knowledgeable! Made the experience a breeze. Would highly recommend a visit!

Service was very good, very helpful. Packed what we bought on a trolley and took the trade lift down to the car park (3hrs free), couldn’t have been easier 😎

Amazing service today, Lachlan was incredibly helpful and gave great advice, was so polite even though we finalized our order after closing and even helped carry all the stuff to the car! 3 rugs, a throw & a huge artwork later :)

Lovely staff. We had a small issue which was resolved by the manager during the holidays in a very quick and polite way. Fantastic customer service by the floor staff and always nice products.

Excellent customer service. I had a baby with me and purchased a few small items & the customer service staff (I didn't get his name) offered for someone to take my items down to my car for me.

Excellent store with a great variety of homewares, furniture including bedroom furniture that are stylish and good quality. The staff are always very helpful.

Wonderful experience buying living room furniture with Sam and Dean. Bloody champions! Really took care of us, were attentive and really great at their jobs.