Glamour Pools & Spas

The service here is absolutely brilliant. The staff are so helpful and friendly. I wouldn't want anyone else taking care of my pool needs.
I was recently stuck at home and they did everything they could to help me. Thanks again guys.

Called today and got Gary. It was a shock to find someone that still provided real and knowledgeable service. So thorough and helpful I can’t recommend them highly enough.

Glamour pools & spa's are great, I ordered all my chemicals Off them, I now don't have to use chorine.every problem I had was rectified and there advice and water testing is free , I won't go anywhere else cheers to Gary and staff 👍

Excellent service went out for seal kit for spa pump, they couldn't do enough

The oldest and best pool shop in Newcastle full of absolute top blokes and they are so professional

Experienced friendly staff provide great wisdom for free!

Gary was a wealth of information! Great service!

Gr8

Great service

So far the staff have been really great with the sale of our new spa.
Will advise to the follow-up service once we have taken delivery of it.

Got our spa from here and they're great in helping you get the water sparkling and clear

Good selection of chemicals for my pool ,friendly staff

Hi this is an urban pool purchased from Glamour pools and Spa it was just over 2 years old when photos were taken, Warranty non existent as well as customer service. I was also blocked by them on Facebook for sharing my experience.

Tried this place 2-3 times due to it being close to home. Found them to be rude, patronising and deliberately condescending. As an attempt at being a new customer they peppered me with rapid-fire technical questions about my chlorinator's ppm etc knowing I wouldn't have an immediate answer. Clearly wanted to me to feel stupid. Bizarre way to run a business.

On 21 st November 2019 I purchased a swim spa from Glamour Pools and Spa .. It was intended to be a family Christmas present and I was guaranteed the spa would be arriving before Christmas .However, .it is now 7th January and we are still waiting . The pool was reorganised to be delivered on 9th January and I was notified today that my spot on the delivery truck had been taken by ''other shops ''so therefore it would not be able to be delivered . I will have to be contacting them every day next week to be sure our position on the truck still exists . I simply have no confidence or faith in Glamour Pools and Spa . If I could I would be asking for a full refund and forget the whole ordeal . I am sad we have not been treated as valuable customers .

Absolutely disgusting and rude people my husband has been trying to get our spa fixed since early November after many off phone calls my husband was told to get fuc×#$ and they hung up on him

Been house sitting for a family and they had them booked in to service the pool.
They never turned up in the time they were booked in.