Nespresso Boutique Melbourne Emporium

Came and purchased a Vertuo machine today. We were served by Yang, who is very helpful and kind!!! He patiently explained and answered our enquires since it was our first time purchasing Nespresso product. We are very satisfied and happy with his service.

Went this afternoon to get a new coffee machine for a birthday gift and the staff was extremely helpful and patient with us while we were still contemplating which machine to get. He was very patient with all the questions we had! We then asked him if they do a gift box for capsules and he told us that we could customise it so we eventually chose 5 and he placed it in a nice gift box for us. He also gave us a box of samples to try and a free bottle to fill up the box nicely!

We didn’t get his name but thank you to whoever served us at Emporium this evening! It was nice of you to explain all the different coffee capsules available so we could decide!

Even I have a Breville and two Nespresso machines at home, I still miss the beautiful coffee made in the shop and friendly service. Truly, the coffee made my day. The male assistant was so patient and assisted me found my favourite flavor. Absolutely love it.

Thank you all friendly staff who are warmly welcoming and professional service.
Strongly recommend to try and buy some gifts for yourself and people you love. Will return soon :-)

Came in today to check out the coffee machines and for my Mrs to try out the coffee options (not a big fan of coffee).
Huge huge Shoutout to Liv!
She was so lovely to speak to, very professional, knowledgeable with all our annoying questions and very patient with us (we had our 1 year old daughter with us).

Due to the customer service experience from Liv and of course your amazing products we will be purchasing a machine from you.
Unfortunately not at your store tho as we live quite far away.

Please pass on the feedback to Liv, she deserves a raise / promotion / bonus !!!!

Every time I go here I feel like the Nespresso store is like an Apple store for coffee ☕

Great service and you don’t have to wait long if you want to speak to someone. They let you try any coffee and explain details about the machine / coffee you choose.
Soooo many different flavours available. I’m sure you will find something you will love.

On weekends, they sometimes offer special cold coffee drinks. Try them out.

Make sure you pick up a free recycling bag (or use your own) and return capsules to the store. They recycle them 100%. Save the environment! ♻

Very professional and refined store in the heart of the city. Even if you don’t like coffee you’ll certainly love the interesting presentation of this superb, up market store; even if you visit just to purchase the boxed chocolates “Milk or Dark”. This store is a marketing experience - liken to the “Apple store” of the coffee world. The machines make great coffee in an instant and there are many flavours and strengths to choose from. I visited to explore the fixing or obtaining a spare part for my ‘Lattissima Plus’ and Valentina was extremely professional a delight to talk with and went above and beyond to ensure my equerries were met. I even got to try the coffee of my choice.

Really helpful staff, came in wanting to check out some machines and pods. I love that you can sample all the coffees.

5 star to Liv’s customer service! I usually go to this store to get my coffees but today had the pleasure to try some coffees and have a pleasant chat about it. Great start of my morning! Thanks Liv! :)

Huge amount of options for Nespresso coffee pods and machines to choose from, the staff is attentive, knowledgeable and kept clearing my queries, easy walk-in and finish your purchase in minutes as well.

Very few places keep customer service is static, I experience the same customer service every time I go to the shop. Extremely happy with. Good on your Nespresso

Came in to browse any new pods Nespresso had on offer and the team were so lovely, not too over the top in coming over to assist and offered me a coffee of my choice! Great service and I enjoy coming in here regularly.

I cannot recommend this place highly enough. This store is located in one of the best locations possible. The staff have always been very friendly and helpful although I can understand if others have had different experiences. The coffee bar is a very nice centre feature although sometimes there needs to be crowd control especially around Christmas. I come in store to shop rather than online due to the experience which I recieve in store. Great work to all the staff at this store.

Exceptional customer service. Today I witnessed an absolute entitled Karen try to break the staff. The way that the staff acted with class, responsiveness and efficiency was something we should all learn from. Well done Nespresso team, especially the members who dealt with situation and their manager. 10/10

Very classy Nespresso centre. It's amazing how much good coffee has become an essential in Melbourne. The boutique has a huge range of pods for your machine.. and if you are a Nespresso member, they can remind you which are your favourite flavours :)
It also sells coffee machines and associated equipment (cups, pod stands etc).
They offer a recycling program for used aluminium pods - buy a post bag from them and simply fill it with used pods and post back to them.

Nespresso Boutique Melbourne Emporium has a rating of 4.2 stars on Google Maps. It is a refined coffee cafe that also sells brand-name espresso makers and accessories for home brewing.

Tasting the latest coffee offerings is recommended. Great service too.

wonderful service from staff.
I returned the next day and asked for assistance in joining membership, staff were all helpful and friendly. I also like the self help kiosk, great decor too.

What an absolute star chantelle was, she looked after us so well and was such a joy to be served by! I will definitely be back to see chantelle's cheery face and her wonderful service.

I was blown away with the service here. James was absolutely incredible and I walked out feeling so happy with my purchase. James also showed me the tables and shop fixtures that were made from recycled pods which was a really lovely detail.

I had the BEST customer experience here on Saturday. Great COVID safe processes in place and politely enforced. There was always someone available to help me for my first in store visit. The checkout process was so fancy! I was asked if I knew about the subscription process and it was explained nicely. But what was great was she didn't push to sign me up. Referred me to the website if I wanted to look into it. I only have one coffee a day, but it might still be worth signing up.

My favourite Nespresso boutique in Melbourne. Beautiful layout. Nice coffee tasting coffee bar. Maddi is excellent with her smile as she makes coffee for tasting and each one with her beautiful behaviour.