Angus & Coote Frankston

The girls at Frankston specifically Bridget helped me track down an item they sold over 5 years ago, I came in upset I had lost it and looking for another similar but after hearing a breif description she pulled out old catalogues and found it and told me what stores had it. She was incredible and was some of the best customer service ive had in ages.

A nice store I really love my new ring.

Love my ring 💍 and the service 👌

I advise all customers to avoid this store. I had a Seiko watch, barely 7 days old and the band fell apart. I went back to ask for a refund and was told the watch needs to be sent away for repair. I said I am not sending a watch away for repair when I just paid $700. This store has a set of policies that they think overrides consumer law. The staff weren’t one bit helpful at all. I’ll now lodge a complaint with their Head office. I would never shop in these stores again. I end up going back to Southland and the salesperson pretended she didn’t remember me. Had the audacity to say the Frankston store didn’t re-link the watch properly when it was this salesperson in Southland. Thankfully I managed to receive a full refund, which is what the Frankston store should have done in the first place. If the managers took the time to read these reviews and reply they’d understand that customers need to be treated with more respect. And also I don’t appreciate staff at Frankston laughing thinking the whole thing is a joke. I’m not surprised Product Review has a 1.7 star average for this company.

I suggest everyone read your consumer rights with regards to refunds. A store cannot take these rights away.

NEVER AGAIN! We finally found a ring and it was to be given to my partner on his birthday. We ordered it in march and still no ring. I'm heartbroken. The young girl blamed us , long weekend and the bag deliverer yet it's the stores wrong doing. Not even a courtesy call just to let me know what was happening. I walked on with my partner to pick up the ring, and it was not in, and they couldn't tell us what happened. So today, my partner, when in to see what was happening with his ring and still no ring. The young girl said we didn't go into the store and made excuses and didn't even know her stores policy. Never again. Got money back well let's hope they don't stuff this up.

Purchased a watch on 22/12/2022 have worn for 4 weeks flat battery now. Will not repair at store needs to be sent away for a warranty claim $ 20 for 5 min job in same centre by a competitor. Don’t purchase because after you leave and they take your $$ that’s the end of any customer service.

Your store have had my ring to Re size since 22/9/2017 I keep calling And no one follows up and calls me back it was only supposed to take a week I paid for the resize straight away. Then they told me the jeweller was on leave but would be back on 10/10 no one ever bothered to call and tell me it would be delayed as he was now on leave. Now it's the 20/10 still no update on my ring . I have called several times I keep getting helen and phoebe and still no result on my ring, I'm very disappointed and I want my wedding ring back!

I took a gold chain in to repair a link and my watch for servicing at Citizen. This was 10 weeks ago. Well! Chain was never sent for repair and they say watch parts no longer available. They then tried to sell me a new watch with a 50% discount! Would not ever deal with this business again and will certainly encourage others not to either.

My wife dropped off her ring to get rhodium plated, they said a week. The Jewler didn’t pick it up that week as he forgot it, so it took 2 weeks. Then when we picked it up there was a large line of built up rhodium plating on the underside of the band, so she gave it back with a complaint! Here we are another 2 weeks later, no ring, no phone call and no answer from multiple phone calls!!!