Sunraysia Medical Centre

My family have been seeing Drs at Sunraysia medical clinic since they opened and have found the Drs, nurses and staff to be very friendly and thorough. I confidently recommend them to friends and family.

The wait times are more than half hour but doctors here are very professional

Great receptionists and professional doctors. There is a clinical lab on site as well

I love it the service is fantastic 🥰 thank you

Friendly staff professional service

I recently had an interaction with a receptionist that left me feeling quite unsettled. Having just moved to Robinvale for work, I am in the process of setting down roots here, potentially even buying a house, contingent upon how things go. Part of settling in involved looking for a new doctor, especially because I have a pressing health concern that needs attention.

During my conversation with the receptionist, I explained my situation and was surprised to hear that they do not accept patients who are not expected to visit regularly. This response puzzled me because the frequency of visits to a doctor can often be out of a patient’s control, dependent on their health needs rather than their choice.

I couldn’t help but feel this response was unwelcoming, and it prompted me to wonder if there was an underlying issue, perhaps even related to bias or prejudice. As an Italian who moved to Australia 10 years ago and is now a proud Australian citizen, I have always known Australia to be a welcoming and inclusive place. The implication that my newness to the area or any other aspect of my background might limit my access to healthcare services is concerning and does not align with the Australia I know and love.

I am reaching out to express my disappointment and to seek clarification on this matter. It is important for community services, especially healthcare providers, to be accessible and non-discriminatory to all. I hope we can address this issue constructively.

An 85 year old with a morning appointment was made to wait 90 minutes to receive a flu injection, that was administered within 1-2 minutes. It is difficult to conceive how the schedule could fall behind 90 minutes within an hour of opening.
There is no accountability at this centre for the patient experience. Ultimately the flu injection was administered by the patient's regular GP who observed the unnecessary wait time (i.e. the original appoinment was not fulfilled).

Call agian When accept new Patient？？counter staff hear it we are Asian people The attitude is so bad👎this is racial discrimination😡