Services Australia

I called the Student and Trainees phone number on December 29 at around 4 pm. The person who picked up the phone, who went by the name Emma, was exceptionally helpful and patient with both my father and I. My father would later say that Emma was "the most helpful person he has ever dealt with any any capacity, government or private." I could not agree more with his assessment.

Fast service

Sometimes it’s about the finding the right person to solve your problem.
I was having a nightmare of a problem with my vaccination certificate. After being on phone calls for over 8 hours with different departments. Mr Jag Jeet at Service Australia was able to temporarily solve my issue.
Thanks to him and the staff at Services Australia Perth. I also for the first time saw how difficult it is to work at such institutions as they have to be really patient with some troublemakers.
Kudos to the staff. Clearly under-staffed though.
Thanks again.

On Friday 8/9/21 at about 4pm I called Centrelink but unsure which office.
I spoke to a lady called Janey.

I needed to speak to customer service to sort out an issue with my change of address & other details.

It didn’t take Janey too long to hear the problem, then completely sort the problem.

I was impressed by the customer service & also she was kind & extremely caring.

Thankyou very much for looking after me on that day. It was much appreciated.

The staff was very helpful and friendly . Best is not to go at lunchtime ( I was at 1.10 pm ) as I guess the staff goes for lunch at that time , one by one. It took me 25 minutes to be seen by the officer and there were only 3 pax a head of me . I just have not been in centrelink for ages . I guess it was not that long . Just plan your day . If you are driving to CBD , best is to park in His Majesty Carpark on Murray street ( you can walk out to Hay street aswell ) which is only 5 minutes walking distance and you do not have to worry that it took too long . Usually the parking on Murray street or Hay street is for 30 minutes . Also there are couple of good coffee-houses around .

Registered for Medicare on a Thursday morning. All staff were very helpful and friendly. No queues so it was all finished within 15 minutes. Great service.

Daryl was an amazing staff member, very helpful, polite and made my experience one of the most pleasant phone calls i have had in months.

thanks daryl.
legend

Very good service

Visited 17/10/2016 @ 3:45PM PETER was very helpful and patient in helping me go through with my tax return lodgement. Great service, thank you very much!

Friendly staff and efficient service.
Downside is can smell some stink when walk in ..Not sure what it is ......

Swift service and knowledgeable staff. Very impressed!

I really enjoyed the politeness.

Friendly staff!

Having newly arrived from Europe to start our new lives in Australia, we went straight to the centre to register for our Medicare. The front door attendant was abrasive but helpful and registered us to see an advisor. We sat down, filled out the appropriate forms and within 5 minutes were called out. Our advisor Sabina was courteous and very helpful, and we achieved everything we needed in the space of 30 mins. I should point out that was during the first week of January during the school holidays, so perhaps it was quieter than normal work weeks. However our experience was positive.

Don't have expertise to deal with child care rebates. Directed me to get to suburb centres