ProTech IT Solutions

Well, I ordered a Macbook mid 2011 online and by the time I picked it up he asked me “what will you use it for” so I said for school stuff. Apparently since it’s a very old one it won’t do, he recommended me early 2014 which I can use Microsoft 365 on. Now, oh boy, I’m really liking this. Thing is, they don’t just “sell” gadgets. They look outside the box and identify the needs of their consumers (I got the Macbook for a good price!) Rating it 12 out of 10! Store recommended!

I recently purchased a 2 in 1 tablet from ProTech IT Solutions, overall the experience was top tier and the product is second to none.

At first, I wasn't sure on what device I wanted, whether it was a gaming laptop, tablet etc and I chose to avoid major retail companies as they're generally less aligned with their customers (my experience).

The guys at ProTech spent over one hour with me presenting the most suited products, after taking the time to learn about what I'm actually looking for.

Super happy with my purchase as it's honestly the perfect device for me.

Customer service - 10/10
Products - 10/10
Price - 10/10

Will be back here for everything computer related in the future.

Inadvertently I came across Pro-Tech IT Solutions on the website and contacted them which was the best decision made. Faisal and Fahad have excellent customer service skills, knowledgeable about their products, great overview of what could be used with specifications and associated costs are so reasonable in comparison to other locations. I definitely recommend their services as I will be reaching out again for other IT equipment. Thank you for your assistance, it is appreciated.

Fais and the team at ProTech IT are absolutely awesome and will go the extra mile for you.

I had a broken screen and dropped by to organise a laptop replacement - this was urgent as I was leaving the country in a few days.

I must have been the most difficult customer because I was extremely picky with which laptop I was getting and for what price. Faz was patient (and not pushy) and gave me the time I needed.

Well I must have needed even more time, because by the time I got home that evening I realised the laptop I chose wasn't going to be suitable! Luckily, however, ProTech assisted with return of the laptop and provided a refund the following week.

Thank you for your patience and excellent customer service, I am sure I will be back again for a repair from one of their expert staff!

When my fiance and I needed tech for work and school, they helped us out with our needs. When we had to offload some tech to pay for a vet bill, they gave us a more than fair price. Class act all the way!

Bought my MacBook Pro from them, I’m absolutely satisfied of how excellent in quality the product they have provided me, the service is very efficient, they have informed me well beforehand the item was posted to me that battery need servicing and now I had it serviced and the MacBook Pro is performing excellently. I like the heads up to customers, it’s a great way of giving great customer service.

Great service, great prices. In a world where just OK service feels good, it's nice to have someone who actually still does their best. Fast response times, no-nonsense returns. Thank you ProTech.

I bought a laptop at a great discounted price as a gift. When I tried to get it to run the game the recipient wanted it to play, I had a few problems with the videocard. Turns out it was my ignorance but the worker was so patient, helpful and on it, guiding me to the solution over the phone. A simple windows update I hadn't yet done was the culprit.
They also delivered after hours and were great with communication, I called and texted a lot. Sorry if I was annoying but you really made our whole month!

I 100% recommend ProTech IT Solutions for your tech needs. True professionals working there! I'm so happy I went with them

I have recently bought a surface pro 5, I am happy with the service and the products they are selling, quite accommodating and have an ample of options. You won’t come empty handed once you enter the shop. Thanks Fahad.

Need a hard drive upgrade and repair, drop laptop at ProTech, they let me know what are the options and prices. Owner is friendly and helpful. Highly recommended. Instead of buying new computers rather upgrade and repairs with ProTech.

Iam really happy with them they have the best customer service and what ever help you need with tech they could help you I win a mini pc from them and I really appreciate it it’s been helping me with my school work a lot so I really appreciate must visit if you need help with tech😁

Bought a laptop yesterday. Could not be any more happier. Thanks for your incredible customer service and helping me pick out a decent Thinkpad as per my requirements. I'm glad that good honest businesses still exist.
Thanks again guys!

I've searched all across Melbourne for the best Technicians based on customer reviews and thought to give these guys a try. Yes, they are a friendly bunch and they did a great job!

Just dont be surprised if you call them and they dont answer, its kind of those things I guess (No one is perfect). So try to visit the place directly, you wont be disappointed!

Needed assistance with a solution for our business. The advice and service was A1. Would definitely recommend.

Bought a laptop from ProTech IT Solutions on Gumtree and was extremely pleased with my purchase. It arrived well packed, in immaculate condition and running perfectly. I got a great laptop for a great price. Very happy customer!

I needed some assistance with an old MacBook Pro that needed repairs and was looking to buy a MacBook Air to replace it.

I've been so lucky to find ProTech IT Solutions to assist me, the manager has been so helpful, kind and patient. He provided me guidance, professional advice and recommendations that made me feel really looked after. He was available at any time for any doubts of questions I had and I truly appreciated his great service before, during and after I purchased my new laptop.
I couldn't be more satisfied and highly recommend ProTech IT.

Thank you again for your service, I will be back without hesitation in the future.

It was actually hubby who went. I waited in the car, but he was over the moon with the service and product ( bought a think pad). Couldn't stop going on about how nice the guy was, how helpful. He was knowledgeable and helped with the set up.
Hubby thoroughly recommends this place. He doesn't do reviews, but asked if i could for him.

Open on a Saturday. Very friendly and professional. Purchased a Dell Laptop advertised by them - Joe served me. Very pro. Will use their services only in the future. You will feel confident. A shop tucked into a residential area.

"I had an amazing experience at ProTech shop! The laptops are exceptionally nice, and the prices were surprisingly affordable. I highly recommend it to anyone who enjoys great ice cream and a wonderful atmosphere for seating."

Absolutely incredible service. I'm pretty mindblown. I decided I need a laptop and searched for a good part of the evening. Once decided on one Protech had it at my door within hours. Laptop is fast and came with a warranty.
Friendly and super easy to deal with.