Princess Trade Australia

Absolutely beyond excellent customer service!

Princess Trade went above and beyond for me for a broken part which is part of a product I bought almost a year ago.

I asked if they sold replacement parts (as I didnt want to replace the whole unit), they responded within a day saying that they didnt sell them, but that they'd send me a couple anyway as long as I paid for postage.

What a kind and generous response.

Seriously, WOW.

It's the little efforts that make a company (or a life) great (or not).
I'll certainly be back - customer for life :)

Cheers guys, wonderful customer service,

I bought a Compressor Pack from princess_trade and when I turned it on it seemed imediately jammed and started smoking from the motor. I contacted the above and told them what had happened. Without any issues was told sorry for my issue and within in 4 days I had a brand new Compressor on my Door Step. I started it and it worked perfectly. In speaking of my dealing with this company, I would deal with them again any time. They did not cause the fault, it was most likely a production fault at the manufacturing company that made it. Princess_trade stood by their Warranty and replaced it straight away. So I Thank You.

Great customer service. Our product was great. It had a good price and was delivered on time. We ended up having some difficulties with the product and it was replaced in a fast and efficient manner. All products can be prone to issues but the customer service to get it sorted this time was amazing.

I went there recently to return an item and they were very friendly and polite. Helped me carry the replacement item to the car. Nothing was too much trouble. Excellent service.

These guys are fantastic, been buying from them for years.
Definetly have the item your wanting on your ebay watchlist to make it easier on them.
So many good things to buy with warranties that they do honour :)

I’ve purchased the best jewelry organiser (that I could find online) from this company! Great customer service, prompt responses and fast delivery! Very pleased with my purchase!
Thanks again!

MOST OUTSTANDING SERVICE EVER!!!!!!!!!!!!!! 1000% Customer care- A+++ - Requested ''only" two metal clips that were missing from my pet pen but they sent me a whole new pen!!!!!!!! Will buy from them again! =)

EBay seller with shop front. Great pet and garden supplies here. Good service and very cheap. Would recommend coming here for aquarium supplies and the like.

I placed an order in error and Princess Trade were quick to respond and refund me. I would highly recommend dealing with them because they will look after you

Had a small problem with the product I purchased the team at princess trade were great to deal with and the problem was solved. Thanks guys

Great service from Princess trade. Got replacement for my chairs legs with free shipping

Excellent place to visit, huge variety of inventory at discounted price

Shopped many times never had any problems

Gone went bust

The product was not as specified on ebay. Once this was brought to their attention, they did everything possible to rectify the problem. All phone calls and emails were answered promptly. The matter resulted in a refund which again was handled promptly. I would deal with them again.

Item received as per expectation. Carton was a bit messed up, maybe better packaging next time!

Great service and followup! Delivery is quick and products are affordable.