Velektro

This is the best bike store I've ever been to! I'm new with bikes, Erkan helped to make the choice and afterwards, when I decided to go with totally different model and sitting position, was very friendly and professional to help and finalise my new choice. Now I know a lot of bike details I really need for biking and am EXTREMELY happy with my new bike=) Bought today!😄😄😄🏔🌞 Always one step forward with advice and propositions, from bike to security and maintenance👌🏻 I came 3 times, did a test drive and felt more then welcomed to take my time and to make a choice. Great bikes and great people, it's really the right place if you need a super bike, super service and outstandingly good emotions. The person who helped us, Erkan, speaks tone of languages and English and good attitude to people are two of them) Thank you! 🥳😊⚡🚴‍♀

We had a very good experience with this bike store. Erkan is very friendly, helpful and generous. He makes time to know your needs and gives you the best offer. He let us test two folding bikes (Ahooga) even during the whole weekend to be able to compare them and to make the best choice. You cannot get such an offer and service in every store.

Allround great service and customer care. Stijn took the time to give expert advice and guided me trough the process of selecting a bike that fits my lifestyle. Everyone is friendly and helpful. Highly recommended.
They are an o2o bikeleasing partner and the process is seamless.

Unbelievable experts in their craft, friendly and helpful staff. I cannot speak more highly of this store and the people who run it. I recommend this store every time I can. Because I can be sure people will have a great experience. Access to quality bikes and accessories. I brought my old bike in and they took such great care of it, it runs like new. Communication went quick and clear. My new bike was handed over with everything mounted and prepared like a swiss time piece by the mechanics. Thank you velektro team, I found my bike store.

Super helpful, patient and attentive.
I know nothing about bikes and they educated me about everything with no hurry!
I chose an electric bike which I am super happy with for my work. They have a contract with O2O for leasing.
Thanks Erkan for the best service I could possibly have! :)

Very enthusiastic owner, very kind! Lets you try different bikes, and delivers a great overall experience. Delivery was correct with lots of info and more to follow, all digital!
5 stars!

I had a problem with the rear gear of my bike and I could immediatly fix myself as I don't have the proper tools for it, so I went to velektro to ask for assistance. They helped me out for free and were friendly! I took a look around the store as well and they have some very nice bikes for sale! I 100% recommend this place!

Thankyou for service.

I was in a pinch and they delivered fast good service! When it was almost closing time :)

Quality electric bikes and helpful staff!

He is very friendly person.I done my work in same day.thanks

Friendly staff and excellent customer service.

Top service!

Topservice!

Top service!!!

Enkele maanden geleden een elektrische fiets gekocht. Service na verkoop is prima. Zomaar naar binnen gefietst met een lichtjes loslatende achterband. Dit klein euvel heeft een sympathieke medewerker met de glimlach direct opgelost. Dit doet deugd. Dank je wel.

Ik kocht 4,5 maanden geleden een Hercules Rob Fold F8 plooifiets bij Velektro Gent met de bedoeling op een comfortabele manier te fietsen, ook in combinatie met het openbaar vervoer, vandaar een plooifiets. Voor corona had ik reeds kennis gemaakt met de vriendelijke staf en had met deze fiets reeds aangegeven dat dit mijn vriend zou worden en na 6 maanden is hij dat ook geworden. Ik neem hem nu mee op treinen waarvan ik weet dat ze minder druk zijn(corona, weet je wel). Ik heb reeds 1550km op de teller en vandaag hebben die heren mijn remmen bijgesteld en een probleem vastgesteld aan mijn pedalen, alles in garantie! Als dat geen service is. Proficiat Erkan en Seppe! Ben heel tevreden over jullie bedrijf. Er is geen vraag die ik nog niet beantwoord gekregen heb, TOP!

Zeer heldere communicatie rond de werken die ze uitvoeren en de kosten. Er was iets meer werk aan mijn fiets dan voorzien en ook dat werd allemaal duidelijk gecommuniceerd.
Nu ik mijn fiets terug heb rijdt hij verdorie beter dan toen ik hem nieuw kocht! Er moet daar een fietshersteller werken met gouden handen. Zeer erg aan te bevelen!

ik ben bijzonder tevreden dat ik mijn E-bike in deze fijne fietszaak kocht. ik kreeg er meteen professioneel advies. Ik kan er altijd terecht, de dienst na verkoop is TOP!

Uitstekende service. Steeds met de lach op het gezicht. Geven alle uitleg die je wil. Staan paraat voor hun klanten. Reeds 2 fietsen hier gekocht en kunnen dit enkel aanraden aan iedereen!