Propane du Suroît (Sainte-Martine)

I've been using them for almost 8 years and can say that I have never had an issue. Reliable, friendly, and courteous service.

Good service with a family feel aproach!!

Nous avons acheté un foyer chez Suroit Propane et nous sommes très satisfaits. Le représentant des vente a bien saisi nos besoin et nos attente. Beaucoup de choix , de modèle. Les installateurs sont très compétents, professionnels et très gentils. Nous vous recommandons très fortement cette compagnie.

Super service pour l achat de pièces pour ma roulotte. Le vendeur au pièce m’a même expliqué comment faire pour respecter consigne de sécurité. Merci aussi a la demoiselle au comptoir.

Personnellement j’ai vraiment apprécié mon expérience chez groupe suroit

Achat de bbq avec conseil du représentant on vraiment été utile

Je recommande Groupe suroit a tous

Super service de la part de Bernard, qui a su bien nous conseiller pour l'achat de notre nouveau BBQ. Endroit fortement recommandé..

Rien a dire chaque fois que j'ai eu un problème ils on regler et on continue merci propane Suroît

Vraiment une excellente entreprise . Excellent service

Service impeccable rapide je recommande

Im not sure what happened to this company but the service is terrible. I needed maintenance on my stove and a delivery of propane. Never had problems in the past. Today, I call to book both the above services. Person #1 says he can book the delivery but not maintenance, he has to transfer for that. Ok, fair enough. 5 minutes on hold, a young woman picks up the line, talks to her friend, clears her throat, and then hangs up on my before even saying hello. I call back. On hold 5 more minutes, someone comes on with "please hold" and dissapears for 5 minutes. When she actually bothers to answer the phone, it is to transfer me yet again. Guess what, that person is not there and I just get voicemail. Try calling again, but on hold again for almost 7 minutes. So 20 minutes on the phone, 3 people, everyone passing the buck, no one can schedule a simple appointment, and they don't care at all about loosing customers.

UPDATE: I was contacted by the head of customer service with regards to this matter. I am very satisfied with the way in which this complaint has been handled. No excuses made, acknowledging that what occurred was not acceptable. It is clear to me now that this was likely an isolated incident rather than a systemic problem, and the folks at Propane du Suroit have responded professionally and appropriately.

Toujours très bon service ça coche

Unprofessional ,unreliable