Browns

Today I went into the store to purchase a pair of fall boots, but didn’t know exactly what I wanted. I met an employee, Santiago, who was very helpful and courteous the whole time. Definitely will be returning and asking for him specifically. Great to see such good service these days! 5 stars!

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Update: I’d like to acknowledge that Browns promptly addressed my concerns. Their gesture of reaching out with a call and offering a discount was truly appreciated ✨

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I visited the store today aiming to buy a pair of short beige UGGs but was also open to grey and green colors. While the store didn't have the beige color in stock, which was understandable, the consultant brought me a high-top model in green, despite my specifying that I was only interested in the short style. He did bring a grey pair in the style I wanted, but his attitude left much to be desired.

Upon my polite clarification about wanting only short UGGs, he rolled his eyes and seemed visibly irritated. What made the experience particularly unsettling was his condescending pat on my husband's shoulder, as if to say, 'I feel sorry for you.'

During checkout, he showed my husband, not ME—the customer—, that they simply didn’t have the green short UGGs, which further contributed to the feeling of dismissiveness.

I was straightforward about my preferences and made a purchase within 15 minutes of entering the store. Despite this, I was met with a lack of basic courtesy and an attitude that felt borderline sexist.

Would not recommend if you're looking for respectful and attentive customer service.

Even if the place was busy and crowded, the manager was nice enough to take a few minutes to solve a minor issue with a broken lace on previously bought boots.

The cashier Elvira was very helpful and very knowledgeable of their footwear. She convinced me better than the other salesman & i bought 2 pairs! The manager was asking for her help at the cash. Something must be wrong…. Keep up the good work and hope she gets a raise!!

Amazing client service approach. Ricardo was caring and helpful.

Large well lit store with lots of selection and very helpful staff. Riccardo was fantastic, he was helpful and very patient with me when I kept changing my mind. He is an absolute gem!

This store has the best customer service!
I spoke with the manager Nabil and he was extremely helpful in exchanging my daughters shoes that had become defective.
His moto was “ satisfaction guaranteed when shopping at our store “
It’s people like this that make the difference between other stores. He clearly wanted to have a satisfied client ! Bravo to Nabil for his excellent customer service ! You must shop at ROCKLANDS BROWNS STORE !!!!

Great choice and styles. Upscale and pricey but good quality. Nice friendly staff.

Ok

Bright clean happy! Cute and nice girl in a lumberjack jacket at the cash 😊

Great footwear choice and really good service.

Busy but great customer service and selection.

The staff was very friendly and very helpful!

Nice. Little more pricey

Great selection of shoes

Great service

Great place to shopping!!!!

Very nice shoes

Had what I wanted

Good quality