ServiceMaster Restore of Lanark County

Our insurance connected us with Kacey at ServiceMaster for a basement restoration, and I couldn't be more impressed with the outstanding service they provided. From start to finish, their team exhibited professionalism, expertise, and genuine care for the task at hand. The communication throughout the process was exceptional, with clear explanations of the steps involved and regular updates on the progress. The team arrived promptly, well-equipped, and ready to tackle the job efficiently. They ensured that every aspect of the restoration as well as the additional work I requested was handled promptly. They not only met but exceeded my expectations in terms of quality and timeliness. Moreover, the entire crew demonstrated a remarkable level of respect for my property, family and personal space, which I greatly appreciated.

Overall, I highly recommend ServiceMaster for any restoration needs. Their dedication to excellence and customer satisfaction truly sets them apart. Thank you, ServiceMaster, for a job well done!

Service masters did an excellent job with our water damage restoration.
They were punctual, did excellent work and communicates well through the whole process
We would highly recommend

The workers were friendly , efficient and compassionate. At a time, when I was very stressed out about the flood damage. They took care of the clean up very quickly and were very honest about everything. I would highly recommend them ! Thanks again guys! You managed to reassure a very stressed out mom!

This is a truly exceptional company and we couldn't be happier with their service. After our home was completely covered in a fine soot-like substance, Joe Rever and his team provided not only timely and efficient service, but were remarkably thorough in their work - their attention to detail was unparalleled. Thank you!

Great group. I called on a long weekend for urgent service in my office. Curtis was at our site within an hour with the right equipment for the job. I would definitely recommended this team.

Excellent staff
Very quick and gracious to reassure me . Robb was very nice and helpful. Will for sure recommend this company and people. Great help .

They did an excellent job repairing my small basement flood.

Fast, efficient and organized service. Good job!

Great people, excellent work!

Do NOT allow your insurance company to send these people out. My fire was in Aug. they ripped my siding off months ago exposing my Mansfield, destroyed my fence doing gravel, the grade in yard permitted yard to flood, left burnt items still in yard and promised in Dec they would start repairs in 2-3 weeks.

Seeing some of these reviews, I can't say I'm surprised. Our insurance company provided us with ServiceMaster of Lanark County whom is based out of Smith Falls. We dealt directly with the General Manager. Let me start off by saying they are not honest. We found out they were claiming absurd amounts of expenses on our 'Claim #'. After some investigation, we found out they were wrongfully overpaid and actually owe us money back. We contacted the Insurance company and they were under the impression ServiceMaster was rightfully claiming payments on work completed. We will be following with legal action as our insurance company confirmed they will be backing us on this. If you decide to use them, please proceed with caution and have everything documented. Only reason our Insurance company is backing us is because of all the documentation we have. I DO NOT recommend them. Used them in Ottawa, ON.

My husband and I have water damage in our roof and ceiling, due to wind - which was already determined by ServiceMasters. We got the assessment report done in February. It took 4 months for ServiceMasters to send the insurance company the assessment report, and they forgot to send the cost estimate, even after multiple follow-ups. The cost will not be completed or sent to my insurance company according to Don. The franchisees owner (Don) FINALLY called me (May 25th and again on the 26th) he ultimately told me to go somewhere else (another company) for asking him when the cost estimate would be sent to my insurance company. When I refused to listen to his excuses and insurance blaming - he proceeded to get upset because I simply wanted to know when the cost would be sent. He was incredibly unprofessional as a business owner. I will be contacting the BBB. I do NOT recommend this company. The owner desperately needs customer service training. He should NOT be a reputable companies representative, nor a franchisee. The guys that work for him were very professional, and very easy to deal with. It’s the owner that needs to change .

I don't usually give review, leave alone bad reviews, but this one was exceptionally the worst service in my life that I had to take the time to review. From experience, Servicemaster dont really care about complaints so they probably wouldn't care about the reviews here. But I will try to explain what happend to me so you save your money and time before hiring incompetence.

About 4-5 months ago, i noticed water stain in my living room ceiling. And because there were 2 bathroom (#1 with only a walkin shower and #2 with jet tub) back to back upstairs right over the water stain marks, I was alarmed and called my insurance. They said it would be much easier if they sent their preferred contractors so they sent in these guys. Because the pockets of water stains on the ceiling got worse when we used the jet tub they tested out bathroom #2 by pouring water everywhere. It turned out that bathroom#2 was leaking through the hole that brings out the pipe for the water supply of toilet flush. Only from spillage on the floor was the leak through this pipe path. They told me they did the caulking. They came back 2 days later and said they checked by pouring water everywhere on the floor and it was solid and no leak was observed, at which point they told this ti me as they have already started patching up the ceiling. I believed them because...you know... they look like a decent company and they had a warranty for their work, where I found out the hard way that this warranty was just a useless piece of paper.

It was 3-4 weeks after that the water marks started to come back faintly. When i tried to reach out to them they said they were busy with snow storm calls and emergency flooding work and they will get back to me after. Waited a month and half with no calls. At this point i thought it would be fair to call them and i did, where the reception took my name and number and would tell me that someone would reach out to me. No one calls back. But i kept calling and after 3 months and about 20 calls, i had someone come and take a look at it, comes, puts a stain blocker on a little bit of the mark, puts some silicon on some corners of bathroom #1 and tells me to call if the stain comes back. As you would guess it came back. Another guy came after another 2 weeks and some 5 phone calls, cuts open my living room ceiling and asks me to pour water on the bathrooms. When we poured water on the floor of bathroom #2 (supposedly fixed bathroom), it was leaking. We also poured water on the floor of bathroom #1 it was also leaking - apparently as I found out later this was a ruse to tell me this is not covered by their warranty. They told me that because bathroom#1 is leaking, servicemaster is not going to repair the hole they cut out in my ceiling unless I cover part of the cost. I asked how much or what percentage i should cover, they tell me that they would call back with an estimate... then guess what?? they don't call, not really surprised though.

Even though I know that bathroom#2, the fixed bathroom, is the main contributor (stain always gets worse when we use the jet tub which is once in a while and easy to notice the difference - more water spillage on floor in the bathroom when using the jet tub than the walk in shower) compared to bathroom #1 usage, i wanted to hear out the cost sharing they wanted from me but as usual they are trying to exahust me into just leaving it. This, taking message and not calling back, i find is a strategy to exhaust us into giving up. Actually they might have succeded this time because i am tired of looking at my cut open ceiling. Here is a picture of celing and the useless warranty paper they gave me. Maybe I will try contacting BBB as a couple of reviewers recommended here. would have given zero stars if there was such a thing.