The Mobile Shop

Went in looking for Black Friday deals. Found a great deal and phenomenal service. The manager (Matt) helped us pick the right phone and plan, helped transfer data, etc. Probably the best mobile customer service I've ever had. We'll be going back from now on.

Excellent service from this team. Very attentive to details, excellent communications and super follow up service. We dealt mainly with Kamo for multiple devices. He was very patient and helpful in finding and explaining the deals that were available with different carriers and also the PC points that were offered. He would proactively keep us up to date on options as they became available. Very helpful at saving us money and getting us what we wanted. It was an outstanding experience - I highly recommend this shop.

We purchased 4 phones during the Back to School sale. Eric and his team were very helpful and extremely patient. They spent a lot of time helping us - it is my first smart phone! Eric found the best deal for us and even surprised us with some bonuses! I highly recommend this Mobile Shop. Thank you Eric!

Representative was insightful, helpful, and humorous. I would say they had a job well done, now me and my wife have new phones. Let's face it, the past 2 years have changed everything, phone companies are no exception. While we can't pick and choose what features go into most phones nowadays, the mobile shop empathizes with your frustrations on these new regulations and will know what's best for your uses.

I went there with my sister today to buy an iPhone. Tim who helped us with the right plan was so so nice and friendly. I will definitely go there again and hope to see him. He offered such a great customer service that we both felt very welcome and found the right phone. We need more people like Tim. Just let him know what you need, he will take care of the rest.

I was helped by Lesley at this location when I replacing my phone. I am not tech savvy, so I came in with no idea what I needed. She was incredibly helpful and knowledgeable and walked me through the whole process. She recommended an affordable phone that suits my needs and did not try and sell me on anything that I wouldn't use. She also went out of her way to make sure I used the PC points I earned in a deal to pay a portion of the phone, something I was not aware I could do until she mentioned it. I would recommend this location for anyone looking for a knowledgeable sales associates who take the time to listen to your needs and tailors their service to match what you tell them. If Lesley's boss reads this, you definitely owe her a raise.

Eric went above and beyond in service and sourcing product for my entire family!! He provided options and services that would suit each of our needs. Eric is very knowledgeable about all the products on the market. Quick, efficient excellent customer service! PC Mobile in the RCSS Kirkwood Store is the destination for upgrading or questions about your current cell phone.

Amazing service and amazing deals. I would highly recommend to anyone that you purchase your mobile phones here. I dealt with Kamo who is a wonderful person who went above and beyond for me. Made the whole upgrading phone process a breeze. Best mobile buying experience ever!

Worked with Deep with mobile shop at real Canadian superstore Kanata. So very refreshing dealing with someone that really knows his job and very knowledgeable. We spent a few hours with him switching out two phones with new plans. He knew every offer there was out there with Fido to make sure we got everything that was offered. Very pleasant and and fun we keep coming back yo this mobilr shop due to the exceptional service..

Purchased a phone from Mobile shop this past weekend and customer service was top notch. Tim, who served me was very knowledgeable and helpful. At the time of my purchase there was no promotion but Tim told me to check website and to my surprise a new promotion started and I was given 200,000 PC Optimum points. Would highly recommend The Mobile Shop!!!

Highly recommend the mobile shop. Very caring and amazing customer service:) Will answer any of your questions. Eric was wonderful to work with by finding me the best deal that fit my needs and even threw in a few bonus’s as well. Thank you

Always A+ service when visiting these guys. Explain all my options in detail and somehow manage to lower the cost of my plan any time I get a new. phone! Thanks again Alex & team.

Happy new fido customer here ! Thank you Eric!! Highly recommend the mobile shop if you're looking to get a new phone/accessories , I got my new phone, case, pop socket, turbo charger, and screen protector all here. Couldn't ask for better service!

The Mobile Shop team was very attentive and always looked to get me the best deal! They are truly amazing Steph guided me through the whole process and we had some great conversations during our time. Prath also simultaneously answered and helped me out. This duo is fantastic and would highly recommend getting your phone plan upgraded with this location!

Fantastic service and support from Tim and Kamo! Great advice on phones, plans and deals. Very patient with questions, and hands on with phone upgrades. We are repeat customers and will be back again. Highly recommend.

Mike and his colleague Mo are stars at customer service. Mike went above and beyond to ensure that I got the best plan and value for money. I really felt valued and respected as a customer. I think it's really important to write about exceptional customer service when it occurs, and wow, AMAZING! Really highly recommend, and have done so to friends and colleagues who may be seeking new phones/plans in the future. THANK YOU!

Bhavya and Kartik were great and took care of everything.Good service

Lead Mobilist was friendly, knowledgeable and knew his products. Seen the same person for 5 years and will continue to do so.

My husband and I purchased our cell phones at The Mobile Shop located in The Real Canadian Superstore on Richmond Rd in Ottawa approx. 3 years ago. We received great service with Kamo.The purchase was seamless.
How happy I was this week when I returned to The Mobile Shop and to
realize that Kamo was there !My husband and I had talked about purchasing new cell phones but for some reason making this type of purchase can be tedious and daunting. Fortunately Kamo was there and once again assisted me with the purchase of our new iPhone 12 s.
He was again most helpful and knowledgeable about available plans and devices.He's a wonderful and competent sales professional without the tiresome pressure tactics some people can use.
He kept me informed of promotions and guided me in making the right purchase for our needs. A true professional and gentleman .Thank you
Kamo! You are the best! Don't hesitate to purchase a device from The Mobile Shop and from Kamo!

I usually don’t write reviews. But I highly recommend speaking with Kamo at this location. He’s really helpful, honest, and goes above and beyond to make sure your are taken care of. He spent over 4 hours on the phone trying to resolve and error on my providers part because they were giving me the run around. I trust no one other than Kamo to take care of me and my families mobile needs. Thanks again Kamo for everything!