Rexall Drugstore

I attended the Rexall pharmacy in Carlingwood mall to receive flu shots for myself and my son who is seven. My son was very anxious and fearful about getting a needle. I contacted the store in the morning to advise we would be coming in and let them know he would be very anxious. They took note of it and said they would let the pharmacist know. I appreciated that.
On my arrival, the staff there could see my son was anxious and made sure we were taken care of as promptly as possible.
I would like to extend my thanks, appreciation and recognition to your newly graduated pharmacist Hersey. He was the only pharmacist on duty at that time and I'm sure he must have been feeling pressured. Despite this, he was extremely patient and supportive with my son's anxiety and really helped him get through it--and receive his flu shot successfully. I am impressed to see such patience and understanding for a child from such a young man who has only recently started out in his career. I commend him. Thank you Hersey and to the team at Rexall Carlingwood.

Only having had good experiences here to report on, perhaps the only negative thing is the location of their side door. It on the opposite side of the malls transit area, so getting to it after-mall hours is a bit of a pain.

Rose Beautician- She gave me an excellent service with packing my gifts and choosing right set for my sister. Thanks to her and her outstanding service. :)

I had a great experience in this drug store, the two pharmacist Nesrine and Navroop spent enough time explaining about my medication and answering all my questions, glad this pharmacy is closed to my house!

Recall is warm and safe place to get medicine 😊👍
I love how I am respected there
Staff front and back treat me nicely 💞💞💞
I love how things I need are on sale
Never had an issue
They are great to tell me when I need to renew my meds and what time line
Thanks 😊 😘😊😘 rexall
For being there for my daily life ❤💙❤💙😊

A lot of choice of products, some sales with good prices. Pharmacy section is excellent and fast.

Excellent professional service! 💉
Thank you. You are the best ...Cheers.

Been there for over 3 yrs now & never really had a problem with them! :)

They have a great selection of vitamins in the back and the cashiers are friendly, but sometimes the wait time for prescriptions can be timely.

Be careful and check your receipt before leaving the store. The " buy one get one 50% off" seems not to be programmed into their cash registers. Had this happen this week with some sunglasses. Staff were skeptical and we had to go have a first hand look , at all the displays . They were nice about it and it wasn't their fault, but it can't be the first time this week it had happened, the sale has been on of at least a week now..

Service in cosmetics was ok but cashier was flustered and not well trained.

Didn't let me complete my order and told me that she was too busy to add more items.
Completed the bill and didn't ask for my points card.
I was buying more lottery tickets but she said it was too late because there was someone waiting behind me.

Great staff. Go out of their way to help and answer questions. They stop what they're doing and take the time. No problems receiving meds. Occasionally they do get very busy and backed up, but the service is worth it. No pharmacy is perfect.

Update. Summer 2021

Honeymoon period ended very quickly. I'm changing my review. It was so bad I had to switch pharmacies .
- they read multiple scripts wrong and didn't count/give appropriate medication. Physician had to call multiple times to clear up.
- new woman pharmasits would get right into my face and starts creaming at me that I'm trying to fight her. Because I said they forgot a medication.
- I'm on a above average number of meds, and they ALLWAYS forget one or two medications.
- loose physician scripts/faxes.
- unable to disperse all meds at one time. Constantly calling me in one to two times a week to grab meds as they can not organize it to be given all at once.
-most staff look like deer caught in the headlights when asked a question.

I gave them a year, given constant promises of improvement and nothing ever changed, just got worse

The pharmacy not good; service is slow. They seem to be understaffed and the staff changes frequently.. The owner of the pharmacy is a mystery; it is not available anywhere, so if you have a problem you have to speak to the people that caused it.

Good selection of products but overall service has gone down since Rexall sold to a US company (who kept the name)

I had a horrible experience today. The lady at the checkout area was so rude and unprofessional. I asked where to find an item and her tone was very aggressive and she rolled her eyes. This is the second time I had a experience like this with the same lady. It looks like no body is there to care about customer service. That is so ridiculous.