Staples

I lost my phone in the Uber on my way to this location. The staff went over and above to help me get it back. They then processed my purple toe shipment with extreme efficiency. Great work guys and thanks for helping me get my phone back!!!

Cassandra at the print shop is a super star! She is SO nice and SO helpful and has great printing problem solving skills! Wow!

I went in to get a bunch of stuff printed and Priyanka was an absolute GEM. Helped me figure out the best solution for my project. It gets busy, but the people are so helpful! And Masnoon was a super star helper too. Thank you!!!

I had an amazing experience at Staples today, thanks to Steeve! He greeted me warmly and went above and beyond to assist me with purchasing two heavy-duty laser printers and two monitors. Not only did he provide excellent customer service, but he also managed to get me a fantastic deal, almost half the price! Steeve's expertise and dedication truly made my day. I highly recommend visiting Staples and asking for Steve for all your office needs. Thank you, Steeve, and thank you, Staples!

The best client service I got so far. The manager was so helpful.

Never overly busy. Helpful staff. Love the self printers they have. As someone who doesn't own a printer.. This makes printing anything extremely easy!

Kat went above and beyond to provide me with the business service I needed.

I tried to get some booklets printed and the online website / chat service was really slow and confusing. Especially since my project was a highly custom design. I decided to go into the store and ask for assistance there. Having gone to previous Staples stores for business I was expecting to encounter inexperienced print - staff that would tell me something along the lines of not knowing how to print this specific requirement and would've been asked to contact them by phone / online.
This was not the case with Kat. She took initiative, uploaded my order, set me up an account, all in a professional and fast manner. I felt like the time that I spent there was efficient and on-point. My project is currently being processed according to my deadline and I am very grateful to this store.
My business requires a lot of printing orders and usually I would use online print stores but with such service sometimes we forget what's important in human interactions. Printed things are tangible and sometimes it's better to pass on the feel of the project to those willing and responsible.
I say Thank You!

Savan was very helpful in finding my UPS package that had been dropped off, and he is a credit to the store for that reason. The other employee who I had been dealing with beforehand was a disgrace.

While in your store looking for colored chalk, Jackie who was busy with stocking the shelf ask if I needed some help. She then accompanied me to the isle with the chalk. I took the only box left. She told me that a replacement order usually follows. Once at the cash counter I was told that Jackie had found more boxes in the back room, which means she left her normal routine to check and let the cashier know before I had left the store. I appreciate her efforts since she knew it was important to me. Thanks Jackie.
From Denis

Amir and Kevin were so helpful, knowledgeable and resourceful! They helped me print something in store and provided excellent customer service, all while managing a busy Saturday afternoon rush! Thank you both!!

Just had a fantastic experience with the Staples Tech Team. My husband and I wanted to move one TV from upstairs to basement and put new TV in the old TV's spot. As well, both needed to have wall mounts installed.
Tried looking on-line and tried a company that never returned my call or email. Didn't know what to do next and then spoke to someone when I was at Staples picking up something else. I was directed to Andrew at the Tech Support. He explained the process, next steps, expectations, time lines and cost. He was pleasant and truly interested in meeting our needs and answering our questions. Sold!! We bought the instalment pkg...and the next day got a phone call to set up an appointment. The 2 man installation "Tag Team" of John and Michael arrived on time, explained what they would do, checked on us to at numerous points of the process to see that we got what we wanted. They were polite, careful moving throughout the house, cleaned up after themselves, explained how to operate the new TV and set it up so there is on one remote per TV (WHEW!!) It was a pleasure to have these two expert, professional, kind, polite people in our home. As seniors, this process started out quite daunting for us. Staples made it easy, affordable but most of all - we got what we wanted. I will use the tech services again and would not hesitate to recommend this service. They deserve the 5 stars I gave them

After a very bad experience last time, i decided to give this store another chance. I walked in with an urgent printing, just around 5 pages. To my surprise, the staff were extremely helpful especially a lady named Justine. She was extremely nice and provided one of the best customer service i have ever experienced in my life ! Staples are lucky to have staff like her

Went for passport photos. Had them in a few minutes at just 12 dollars. The associates at the service counter were nice and helpful. My experience at this store has been always good. So I was surprised to read many negative ratings by other costumers.

I was helped today by Jason in handling an online order that was put on hold. He helped make it all work. All good. Very happy.

I picked up my documents that I uploaded for print to the print service. In pouring rain today, Sing was outside attending to customers as we pull up to the curbside pick up spots. Amazed at the excellent customer service! Thank you!!! You guys made it effortless and safe!

Staples was a good choice for what I needed: paper and envelopes. Having said that, a much broader range of products is available: PCs, printers, cartridges, stationery, office furniture, etc.

I had such a wonderful experience at this Staples location. The service I received from Eliot in the printing centre helped to make sure my funeral programs were perfect and reprinted many samples until they came out just right. Thank you Eliot of making a hard time a little easier. ❤

Great experience buying a laptop! I was assisted by Martin (Tech Department at the Carling location), he was very patient with my questions and helped me find a great deal on a laptop. Thank you again Martin for your excellent service.

I had a printing emergency (home printer not working right before a job interview) and Jenny at the print centre saved the day. She informed me that they don’t do on the spot print jobs but that she would make an exception (I came sprinting in, soaked from the rain and in a panic) which I was so grateful for. She hooked up my USB and had the resume printed (on really nice paper) within minutes and had me on my way! Thanks so much for a “restored faith in humanity” moment!

I was impressed with the staff at Staples at the Fairlawn shopping plaza in Ottawa. Approximately two weeks ago we went in to take a look at the business chairs that were on sale. At that time the chair that we liked was not on sale. Being seniors we watch our pennies and dollars. Spoke to the manager seeing if we could get that chair that we wanted which was not on sale. However he took the time and indicated it does go on sale periodically. He checked further and in less than 2 weeks you would be going on sale which would be a saving of $75. We were not in a hurry so we waited. Last Thursday I noticed it was on sale and went to the store. I also observed in in the notice that is emailed me that if you spend $100 by the internet you could pick your item up at the store and there was a coupon for $10. I pointed this out in the choir was there anything less than a dollar in the store that I could purchase to cause my purchase to go over $100.00. My purchase was $99.98. The Manager said there was no problem and he gave me the $10 coupon discount which save me total of $85. I can assure you I'll be back at that store again, plus my wife was very happy.