Linen Chest

I was searching for household items when May, one of your employees, offered to help me. She went beyond my expectations in assisting me with my shopping. I consistently have wonderful experiences at Linen Chest thanks to May's exceptional service. I would like to express my gratitude to May and Robin, who is always very positive.

The store is so clean and well organized! Incredibly friendly staff and great atmosphere. I worked at this store when it was under different management. What a massive improvement from then.

I was helped by Nigiste.
She was incredibly friendly, knowledgeable, and helpful in my search for pure Linen and Silk items for our family's bedding.
She went above and beyond, looking in the back for stock and restocking instead of just leaving things empty. My kind of employee/customer service.

Thank you for all your help!

We visited the Pinecrest Shopping Centre location today and were greeted and assisted by Janice, the Manager. What a wonderful experience - Janice exemplifies customer service - welcoming, knowledgeable, and willing to spend time with us as we looked around. We actually were interested in a small mat for near our patio door but came home with a comforter set that was displayed near the entrance - I saw it advertised on line but that wasn’t the reason for shopping here.

Janice took time to get us a cart for the comforter set, offered us a coffee, located the mat we were interested in seeing and searched on line for a comforter we had seen in previous shopping at the store. Sure wish we had been helped by Janice when we made our earlier visits!

Thank you Janice.

there is one employee, her name is May. when I would ask her for items, she explained clearly and helped me very much. she was very kind and considerate when helping me.

It was privilege working alongside wonderful individuals who made my days brighter. Thank you stock room team - Zaher, Christine, Tony, Lidia, Aaron, Riya, Luc and Spencer for welcoming me warmly. This experience has been a remarkable exchange of knowledge and experiences.

I want to extend my heartfelt thanks to Janice for granting me the opportunity to be part of such an amazing team, as well as to every person with whom I've had the pleasure of connecting.

Continue to treat each other with kindness. I am sure that by doing this, you will all achieve your goals and dreams!

After reading some of the reviews, I was a little apprehensive about going, but (as my husband said) we'll judge for ourselves, and I'm so glad we did. The service was absolutely exceptional - one of the best retail experiences in a long time! We had multiple people ask if we needed assistance, which we didn't at the time. When we did need assistance, the lady was wonderful - she went into the back to confirm if there was any more items in the back, and when there wasn't, she offered to ship.

I visited the Iris St. location a couple of weeks ago to get a new duvet and some high quality 100% Egyptian cotton bedding. I was immediately greeted by Kati who was extremely knowledgeable about their products. She was very patient in explaining the difference between the various styles and took my merchandise to the front of the store while I browsed. She checked in on me from time to time to see if I needed any more help. She was honestly excellent, and the products that I purchased were amazing - I absolutely love my new bedding! :)

I would like to say a few words about my experience at The Linen Chest. First and foremost, it was absolutely fabulous. The reason why, I will write momentarily. Anyone may purchase anything from any linen retailer, however The Linen Chest on Iris Street in Ottawa Ontario is unquestionably the quintessential retailer when it comes to every single need and desire for your home, as well as for giving high quality gifts. The reason for me writing this review is because of one employee in particular. Her name is Melissa. I highly recommend that you ask for her personally when you begin your shopping journey. Melissa is an amazing consultant and an expert in her field. She is kind, compassionate, and has insight into the needs and desires of her clients. Melissa is one of a kind and I recommend that you seek her advice and enjoy the experience that you will most definitely have when you shop at this particular location.
Thank you to all of the staff for making my day and especially Melissa! You were such a big help and a wonderful breath of fresh air when I expected my experience to be boring and stressful. Thank you again to everyone at The Linen Chest on Iris in Ottawa!!!
You were the very best!

What an AMAZING experience this store is!!! A VERY SPECIAL shout-out to Terry who was the best salesperson and delivered such an exceptional customer experience spanning a full two hours to my mom and I as we shopped for my bridal linens, towels, and accessories. His patience, sense of humour, sense of style and dedication was equivalent to none other. I will always look back at my experience leading to my wedding and feel blessed that this awesome and kind hearted man was a part of my journey leading to the big day. If I could give a 100 stars even those would be too few for the out of this world experience of this store and Terry.

Today, my husband and I had the wonderful opportunity to visit Linen Chest (2685 Iris St. Ottawa)and select linens for our master bedroom and two guest rooms. Our experience was made even more delightful by the presence of Melissa, who assisted us throughout the entire process. Her expertise and guidance were invaluable in helping us make the perfect choices.

Melissa's patience and attentiveness truly stood out as she dedicated her time to understanding our preferences and ensuring that our selections aligned with our vision. We left the store feeling confident that the designs and colors she helped us choose will beautifully complement our new home, creating inviting and cozy spaces.

We eagerly anticipate moving into our new home and adorning our beds with the linens we carefully picked out. Melissa, we cannot thank you enough for making our venture such an enjoyable one. Your exceptional service and warm personality truly make you an invaluable asset to the store.
Thank you,
Marc and Jacinthe

My husband has already written a review but I wanted to mention another aspect. Recently we went back to Linen Chest with a complicated exchange problem. It took some time but a more than generous solution was found. Manager Janice and her staff were great, very kind and patient. We walked out of there satisfied and happy about the experience. It's a lovely store and it's nice to shop at a Canadian-owned store, which is becoming a rare experience these days.

Big shout out to May our customer service representative who helped us out today selecting the perfect pillows and bedding within our budget. Also, thank you for helping me retrieve my misplaced cellular device. Great sale on bedding, and we will be sure to visit again.

Good quality stuff. Some items are too expensive and unreasonable, but overall you can find good quality stuff for reasonable prices

Great place to work. Janice, the manager, is truly amazing and a perfect team leader. The work culture and people there are awesome, hands down.Plus, I was supported and taught patiently by the supervisors- Spencer, Katie and Terry and loved working with the entire team. Thank you team 105!

This (male) shopper likes to fire into and out of stores, but that changed with a recent trip to the Linen Chest in Pinecrest Mall, so I am giving credit where credit is due. The aisles are wide, displays are colourful, layout is excellent, and complimentary coffee is top-notch, but this is the best part: each of price, service, and quality gets 10/10, which is the first such rating I have given any establishment. I am still smiling about the experience, good times. Thank you, Janice and team.

I had a fantastic shopping experience at Linen Chest! Manuela and Janice provided exceptional customer service and went above and beyond to help me find the perfect duvet cover for my bedroom. I will definitely be returning for future purchases!

Jen is great! Was for an espresso machine. The selection and displays of machines in this store is very good. The store has nice displays, is roomy to navigate and organized They are able to demonstrate their functionality of he coffee machines as they are all powered and ready to go. Jen was super friendly and helpful in helping me with my decision. She has great product knowledge and a good personality.

I really liked the duvet that I bought it from Linen chest it’s really nice material, thank you so much May, she helped me find the exact duvet material that I wanted. Thanks Linen Chest team :)

I briefly worked at the Iris location and had a very positive experience. Janice, Store Manager was wonderful -supportive, understanding, and knowledgeable.

The Sales Associates were incredibly helpful during my training and very welcoming.