Rogers

I've had to go twice. Super friendly and knowledgeable staff. Yes, you might have to wait a while, but when it's your turn, know that the sales staff will not rush you, will take all the time you need... even look at your monthly invoice and suggest ways to save you money.

I don’t know what other people are on about (I guess to each their own), but every time I come to this Rogers I am always taken very good care of. 4 years ago I received excellent customer service from an employee named Mark-Andre. He helped me decide which phone was best for me (iPhone or android) and I went with a wonderful S10+ which served me greatly for years. 3 days ago I visited with the intentions of purchasing an iPhone 15, which I did, and Mikel helped me out not only with purchasing the phone itself but also changing my plan (to a much better one might I add!). And today I went back to swap my iPhone 15 for the plus version and Justin & John took the utmost care of me. There was a little ordeal with the swap itself that took a lot of time to figure out, but with their patience and perseverance, both as a team managed to plow through, solving the issue and giving me what I wanted and needed in the end. Not to mention, they were friendly as heck.

I seriously never had a bad experience here.

I went to the Rogers store to buy a new phone. The employees were amazing. They transfered all my data from my old phone to my new phone. Reformatted my old phone so that my son could use it. They explained the purchase and the contract very clearly. Would never go anywhere else. A very pleasant experience. You're doing a great job. Keep up the good work 🙂

Called the Rogers customer service yesterday for a software over usage problem for the last 2 months. The representative could not help me with anything so told me to go to a store.

“Time and location system location services” using all my data. 12G/month. The store manager helped me to reset and turned off most of the possible app and not sharing my locations. Of course he could not erase the data “used” but gave me a deal for 1 year. I am a 17 year Rogers customer and this is the first time I got a good service from Rogers. They should just hire more helpful over-the-phone representatives to cut down the cost and waiting time. waited 40min before speaking to the representative and took him another 30min going back-and-forth keeping me on hold while he "searches" for solution...

Great job at this store I will go back when upgrading my phone. Was in-and-out of the store 15min AAA+++

Amazing service ! By far the best rogers store, they're very polite and extremely helpful. I opened a line with the manager. He took the time to show me the features on my new phone, applied the screen protector and went over every page of the contract with me. This store excels at customer service 👍🏽👌🏽

Sébastien was so helpful, professional and knowledgeable that the whole process of going from a defective phone, to a loaner phone to my final new phone was made incredibly easy and stress-free! He even helped with additional not directly-phone related questions no questions asked! Thank you so much! Everyone at this store is welcoming, helpful and pleasant! Truly a great Rogers team and location! Thanks again!

Seb was great! He happily got me everything I needed quickly even though I came in right before they closed

Roger's 3150 Boul de la Gare, Unit 128,Vaudreuil-Dorion, QC J7V 8W5,Mega Centre-Vaudreuil. I received excellent service from Antonio ( didn't get family name) he went over and above to get us the best cell phone package for me and my kids. He even stayed 30 mins beyond his shift to complete the transaction. What a pleasant, professional, and friendly sales person. So refreshing to receive great customer service! Thank you Antonio!!!!! ⭐

The manager, (I believe his name is Steve?) went above and beyond for me when I came to purchase a phone.
If I could give a 10 star I totally would. I haven’t felt this satisfied after leaving a cell phone provider in a LONG time.
Will definitely be going back to see Steve and his amazing staff.

Absolutely amazing customer service! Romy (I am so sorry if I do not get the name right) was so helpful and professional. We came with multiple questions (getting an esim, changing plans, etc.) and he solved them all so quickly and efficiently.

Quick, knowledgeable and friendly. Needed to transfer chip into another device, and switch numbers. The whole operation was done in less than 5 minutes. Service as it should be.

Great, Roger's online made a mistake with my order and Sebastien the manager straightened every out , fast , courteous...pleasure to deal with them

Got exactly what I wanted and was quick and efficient. Very happy when I go this location. Which has been more than once

The manager was very professional! Helped us setup new lines. Best service ive ever got.

3rd phone I have purchased from the vaudeville store, always great service

I was very pleased with the service plus got a excellent price on my phone.

Legendary service !! Best rogers store around by far the best experience i’ve had at a cellphone store

Great service... Sebastien is awesome, there to help offers an A1 service!!

Amazing customer service! Would visit them again!

Nice store, friendly staff 🤘