Budget Autovermietung - Flughafen München

They are efficient and cost effective.

מאוד נוח

Car rental service at Munich airport. Cars can be picked up and dropped off there. Service was good and fairly efficient.

שרות מקצועי, מהיר וענייני. קיבלנו תמורת תשלום קטן נוסף, אפשרות להחזרת הרכב ללא המתנה לנציג שרות (חניית הרכב בחניון והשארת מפתח בסוויץ.

Estupenda atención y vehiculo de alquiler; buena organización para devolver el coche

Service ist fut,die jungs alle nett.autos sind in gutem zustand

היה מעולה , לא הבנתי למה הביקורות היו נמוכות

UPDATE: They refunded us and apologized for the error. Check your bills carefully (I wouldn't trust them to not try this again)!!

CHARGED FOR DAMAGE NOT DONE BY US!
We received a vehicle that had obviously been caught in a hail storm at some point in time, prior to our use of it. It had some small dents on the bodywork before we received the car. We noted the damage prior to leaving the Munich airport when we picked up the vehicle.
The service representative at the desk in the airport assured us that we did NOT need to report any damages as any damage would be recorded by the automated scanning device upon exiting the parking garage at the airport (Silly us to trust what we were told by the service agent.....).
Upon returning the vehicle to the airport, after our travels, we returned through the automated scanner and left the car with the parking garage staff. Later, while waiting for our flight, we received an invoice for thousands of dollars!
The "funny" (a.k.a. not so funny) part was the the email included photos from an inspection done by a human (not the automated machine). If the machine couldn't detect the damage, you CAN NOT assume it was done by us. There was no visual vehicle inspection done by any of your employees when we received the vehicle. A visual inspection by a human had to be done in order to see the damages. That was not done when I picked it up.
Further proof includes the fact that the damage is very clearly HAIL damage and there was NO HAIL during the duration of the rental (This can be very easily confirmed by looking at historical weather data...)!
Additionally, we have been unsuccessful at talking to a human on the phone and are still waiting for a response by email.
This company is DISHONEST and UNTRUSTWORTHY. DO NOT RENT A CAR FROM THEM.

حجزت فيه سيارة تعاملهم جيد

Waited about 2 hrs in the queue for our car which was longer than the flight actually was from the UK and also longer that the car journey afterwards to Garmish .!! Be prepared for this... Take a copy of War and Peace to read. The lady at the desk was very pleasant however, but they needed at least double the staff to cope efficiently with the people in line. There were 4 desks open out of a possible 8. The car is great though ...We plan to drop it off at Frankfurt.... let's see if they are any better there..
Update... dropped the car off and all was easy.. good and quick system.. we handed it back in pristine condition and full tank of diesel... back in the UK now and have received the invoice for the car and it is 34€ more than the original paperwork said. We don't know why. Contacted budget via email as couldn't get to talk to anybody on the phone... we are still waiting for a reply and it's been 3 weeks now....
Latest update.... eventually gave up waiting for Budget customer services to get back to us via email, did manage to speak to someone via phone today. She was very helpful to be fair. She told us that we had been charged around56€ for filling the car up with fuel after we dropped it off even though she could see on the system that we had given the car back with a full tank ! She says that we should get a full refund of that money which was charged incorrectly. I can't help but think that unless we had bothered to chase this up we would not be getting anything back. It smacks of a scam against those who may not check the bills carefully or be bothered to try and find out why they have been overcharged. Good Luck.