IBKBike Donostia

(11/08/2022) We wanted to rent some electric bikes in Donostia and ended up by IBKBike. When we came around 12:00 there was only one normal electric bike available and we needed 5 (we didn't make any reservation!) The friendly store employees were very helpful and told us that 4 other electric bikes just arrived in the warehouse but needed to be assembled and they probably needed 2 hours to do this. We accepted their offer and when we came back after our lunch break at 14:00 the bikes were ready to go. What a service guys!! Thank you very much. We really enjoyed our biking tour through the city on these comfortable bikes. Keep up the good work!!

Quickest bike service ever. Popped in, on the off chance, to ask about bike routes. Then happened to ask Eugene there if he could have a look at our road bikes as the gears had been slipping. Well next thing, at his suggestion, we’d left them both with him to check them over for an impromptu service whilst we go for a coffee round the corner. 20 minutes later we get an email telling us the work is complete and the bikes are ready. Turns out he’d adjusted both gears and replaced the brake pads on my disc brakes. Very good value and amazing, personal service. The bikes ran so much better afterwards. Really pleased!

This place has the best bikes possible, very friendly and accommodating service, and at reasonable prices! I got a dual suspension e-bike with high end components that performed flawlessly. They have Specialized, Orbea and Focus bikes, available in dual sus, hardtail and more, no extra power or e-powered. Osman at the counter bent over backwards to help me get and return the bike on a public holiday. Muchas gracias! Augur!

Rented out a Specialized road bike with electronic groupset. Smooth shifting and perfect to hit the local climbs!

Absolutely recommend the workshop here, Eugenio did a fantastic job on my bike at very short notice whilst I was on tour. Everyone I spoke to in the shop was super friendly and helpful.

Rented a road bike which was in excellent condition. Staff were very helpful and advised me on a nice route through the countryside. Perfect if you are visiting San Sebastian and want to do some cycling.

Thank you to all the staff. The road bike Specialized Tarmac SL7 Sram was super nice. Thx to Eugene for his help to find the best ride...When I come back, sure rent again with IBKBike.

Fantastic service and very conveniently located bike shop. Top quality products and service and super friendly team!

I’ve used this new shop in San Sebastián several times and can highly recommend it.

Very nice service, quick and adequate!

Rented a bike from these guys in July - They could not have been more helpful and the bike was a beauty - a brand new Specialized Tarmac, and directions to Zaruatz - Highly recommended
Altamente recomendado

Brilliant bikes great service .. do it

Best service and attention in the town!

Very kind and helpful people! Thank you!

Arrendamos 3 bicicletas (2 ebike MTB + 1 gravel) para hacer el camino de Santiago, excelente servicio!
La atención de Osman fue increíble! Se preocupó que las bicicletas estuvieran en óptimas condiciones y nos facilitó repuestos e indumentaria.
Muy recomendable 👌

Agradezco mucho el servicio amable de Martínez, fue muy amable cuando trabajaba en la tienda Gros. Lo recomiendo encarecidamente, es muy paciente y amable. Excelente.

alquilamos 2 turbo levo y pedales automáticos y la experiencia fue genial, el trato de Osman y todos los compañeros fue exquisito, Eugene nos indicó rutas para hacer por la zona y las baterias de las bicis nos dieron para 3-4h a máxima velocidad, una pasada!

Compramos una Orbea electrica y la atencion fue exquisita. Tanto los mecanicos como Igor y Osman de recepcion estubieron pendientes de todas las dudas y necesidades que tuvimos.
Muchas gracias!!

No pongo un 20 porque Google no deja. Sin que mi bici fuera comprada allí, ellos son servicio técnico oficial de esa marca, y me han atendido de lujo. Se han preocupado desde el primer momento en gestionar el cambio del cuadro fisurado que estaba en garantía, a pesar de que en un inicio la marca tardó en contestar un poco. Una vez contestaron, todo ha ido rodado. Acabo de dar un paseo con la bici y a pesar de ser sólo el cuadro nuevo, parecía que todo lo fuera. Muy buen trabajo tanto de Eugenio (mecánico), como de Osman (atención en la tienda). Estoy muy agradecido a ambos ya que se han portado de 10. Han ganado un cliente gracias a su profesionalidad.

Increíble trato de Osman en tienda y de Eugene en mecánica. Hice la revision de una Specialized y mejor no lo han podido hacer. Enhorabuena a IBK Bike por tener a estos dos cracks. Sin duda volveré.

Mi experiencia en esta tienda a sido magnífica llegue para cambiar pastillas de frenos y me atendieron genial me miró la bicicleta de arriba abajo y me la dejo en perfectas condiciones mucho mejor de mis espectativas el trato del muchacho inmejorable y sus manos y su dedicación con bicicleta aún mejor le agradezco su trabajo y un precio adecuado para barato par lo que me a echo. Mi experiencia genial no me arrepiento y volveré seguro.