Avis

Renting from Budget in Bilbao was very easy and the people who greeted us picking up and returning the car were great. We upgraded from a manual to an automatic was a good choice as where we traveled had a lot of hills.

Quick check-in experience using QuickPass, my President’s Club status was honoured and resulted in a double upgrade. Staff was very efficient and well prepared. I’d come again anytime!

Rented a compact car for 6 days in Bilbao, Spain at a good price. The car was good, no problem during drive through the coast of northern Basque Country. Pickup and drop of were easy.

Extremely happy with the service! Anna from the rental desk was super helpful and friendly. Big difference to Hertz in Barcelona last week, which was a terrible experience in every way. Budget/Avis are clear, simple, customer oriented. I have a favorite car rental company now.

Budget and Avis now operating smoothly together at Bilbao airport. Our agent Carmen was simply great and set the tone for a superb holiday in a nice eco car. GB

Excellent experience renting with Avis. The pickup is right in Bilbao airport and there was little wait. They honored our reservation and did not try to upsell us or introduce added fees. The attendant spoke English. The car was relatively new and drove well (VE Golf TDI). Drop off was quick and easy, with no unexpected charges.

Rented a car for one week with Avis, was very pleased with the car, the customer service was great, very friendly and quick service, the return could have been better explained at the point of collection of better sign posted at the point of return, but the representative on return was very helpful and offered to move the car to the right area of we did not have time to move the car, highly recommended

Today in the morning I returned a car taken in Madrid, where I was charged for a category change, that it wasn't required and also the price wasn't informed previously. Once I realized that in Bilbao, I explained the situation to Lorena, she kindly took the issue, and during the afternoon I received the credit to my account. She was very efficient solving the problem, and in addition with excelent mood.

As always the budget team went on top and above. Very kind and helpful both at pick up and return, clear contract with no surprises at the end.

I am customer experience professional, and am happy to recommend AVIS Bilbao for spead of handling, easy orientation, good car, and very friendly personal.

Very clean car and efficient service both at pick up and at return. Pickup and return is within the terminal building, no waiting around for shuttle bus.

Great price and service!

Excellent service Quick and smart agents

Staff was very friendly, car was quite new and nice. Return also went without any problems. Absolutely recommendable.

The girls at the airport were extremely helpful, they explain everything and went beyond their job.

Very convenient you return your rented car and take an elevator to the terminal on a speedy fashion. Great

I had a Golf and was fully satisfied

Good avis, nice employees even early in the morning

Very modern airport. Everyone is polite and the airport security is very good.

Fast and efficient service, very friendly and helpful staff.