Hotel Carlton

We had a very comfortable stay. Best sleep in 3 weeks in Europe! Enormous and quiet rooms, comfy beds and a gorgeous building inside and out. Staff were not overly friendly but efficient. Only downside was the cleaners came in even though the 'do not disturb' sign was out - super annoying when in the middle of changing clothes. Complimentary minibar was a plus. Gym was a great addition and very clean, with a sauna and change rooms. Highly recommend.

I did few days in the Carlton hotel and the experience was good!
The service was nice and but not only the rooms were big and comfortable!

Location is great, it is located in the center.
Walking distance to the “river”.

4.5 stars. Great place to stay. Located both next to an airport bus stop and the metro station. 10mins walk from Guggenheim. Check-in easy and staff very helpful proving recommendation.
Room was clean and spacious. Room service cheese cake was great at midnight. Room quiet and bed very comfortable. Happily recommend.

The best possible location and a gorgeous property. It is a little bit old and hence huge rooms. There is a bath tub, bidet and a lot of space but not the best mattress or pillows. Great room service and checkin/out. There's a metro a couple of steps away and it's the best area with a lot of restaurants and bars, just unbeatable.
The staff is polite and you feel in an old movie when staying there.
Wouldn't stay anywhere else in Bilbao!

We stayed in Room 413, a superior room. Looking at the front of the hotel, it is the room on the 4th floor with the round window. The room was spacious with a super king comfortable bed. The bathroom had a bath tub and over bath shower. There was a complementary minibar, coffee pod machine and kettle. We were very satisfied with the accommodation, staff and location.

Situated right in the heart of Bilbao, this hotel deserves its 5 star rating. Rooms are exquisite, cleaned each day with complimentary drinks refreshed. Breakfast is self service with a large variety of pastries, breads, cold meats, cheese, fruits, cereal as well as hot food bacon, sausage and eggs with omlete to order.

Beautiful hotel, gracious and friendly staff, delicious breakfast, and room was beautiful. Location was also perfect. I didn’t have time to get stamps for postcards so hotel sent them out for me. (The one minus I had was that room did not have enough light so it made it hard to do work at night.) Otherwise it was perfect and will definitely come back.

Bang in the middle of Pamplona right on the main square. Perfect location but of course that comes at a price. Safe underground valet parking and tremendously friendly and helpful team from the front desk to the kitchen. Currently now only breakfast available but plenty of places to eat all within walking distance. One of the best hotels we’ve come across

Beautiful hotel in an amazing location. The staff were very friendly and helpful. The breakfast buffet is great, catering to a wide variety of tastes. Our room was beautiful, spacious and comfortable. The only minus, in our opinion, was the bed. It was very firm, too firm for our liking but perhaps fine for others. Easy walking distance to the Guggenheim and good shopping.

We stayed here for a long weekend trip to Bilbao. Hotel couldn't be more centrally located. Spend more and ger a room with a balcony view out over the square. Hotel has a fantastic breakfast with a wide range of options. Lots of original features in the hotel and hasn't been moderned up so if you appreciate classic old style rather than mod cons this is a good choice.

My go to hotel whenever I am in Bilbao. For the last 20 years! I really won't stay anywhere else.
Excellent service. Location is prime.
Every room I have stayed in has been amazing.

I really enjoyed my stay here! The staff were so nice and welcoming, and the hotel is beautiful on the inside and outside. My room was so quiet and the bed was amazingly comfy, I slept so well! The location is right in the center, 1 minute walk to the airport shuttle, 5 minutes walking to the Guggenheim museum, and close to shops, restaurants, and the river as well. I would definitely stay here again next time I'm in Bilbao!

Nice, big bed for a single person. Very clean. Free drinks in the mini fridge including beer. Helpful and friendly staff. Right in the centre on the city in the nice area and with the bus stop to the airport next to the hotel.

A beautiful hotel with a classic style throughout and helpful staff who made us feel very welcome and comfortable. We had a superior suite and found it good value, spacious and well furnished. Beds are very comfortable with a choice of pillow firmness to suit you which was appreciated. The restaurant has a super selection of fine dining options on the menu and the staff went above and beyond to help with my gluten-free diet and provide assistance. Absolutely superb.

Very classic grand Hotel on one of the best locations of the cosy and great rooms. Extremely affordable especially if you you just arrived from barcelona.

Absolutely what a 5 star hotel in city center should be and how should it look like.

I was totally delighted with the great service, amazing breakfast and traditional, old but still good looking interior.

There really is nothing to be picky about and the good location makes it super easy to get to almost any important place in the center within few minutes.

Will be looking forward to come back here.

19th century decor but our room was bang up to date with an excellent bathroom. Right in the heart of the city. Need to reserve the hotel parking which is expensive but there is a public underground carpark a couple of blocks away.

It's a traditional 'grand' hotel. Oppulent without being garish. Spotlessly clean, spacious and quiet. The food was delicious and reasonable value. The concierge staff were friendly and helpful (for example allowing me to kill an hour or so before getting the bus to the airport). Central location in a beautiful city.

Excellent hotel experience, probably one of the best hotels I have ever stayed at. The food options are amazing, breakfast has the local cuisine with 100% freshness. Prices are amazing and I recommend anybody who wants a wonderful experience in Bilbao should consider this place first. Gym is reasonably equipped with all the essentials for a good full-body workout. Also location is excellent in Bilbao's main circle, within walking distance of just about anything in the city.

An upmarket hotel occupying possibly the best location in town. As you would expect of an establishment like this, the room was well decorated, spotlessly clean and comfortable. I was particularly pleased to have a regular pillow in addition to those horrible sausage things they seem to like in Spain and France.