British Consulate General Madrid

Good service. It seems like they were kitted out to deal with lots of people but we were the only people there. The reception calls up to the embassy to check you are expected. I am not sure what you would do if you couldn't get an appointment online first which was straightforward.

I had to come here to collect my emergency passport, having had my passport stolen.

From the process of filling out the form online, to the (fantastic) FCO emergency help desk in London, the process was extremely straightforward. I was the only person in the waiting area, was seen in two minutes by a really pleasant lady, and left with my passport a couple of minutes later. All in, I would say I was in the building less than ten minutes.

This contrasts with my American partner who needed to go to the US Embassy (same situation) on the same day. It took him about two hours, which still isn’t bad.

A few tips on getting there:

1) it’s a bit out of the way but the subway is very easy, or Uber about £10 from Atocha

2) you can not bring luggage / suitcases, but small bags (eg a rucksack) were ok, subject to airport style security

3) the downstairs receptionist serves the entire building, which includes other embassies and offices. She/he will ask if you have an appointment. If you don’t, you will ideally need to have some email / paperwork / passport / photo of passport or police report so they can confirm you are a UK National and that you have business at the embassy.

Extremely helpful and kind assisting me with an emergency passport after my original was stolen.

nice building

Lovely staff

Thank you.

Espectacular la atención por parte de las personas de Seguridad de la puerta tanto hoy como hace un mes, 2 chicos majisimos nos informaron de todo, fantástico. Gracias por todo porque la verdad es que me habéis ayudado mucho

Excelente