Waitrose & Partners

Went in to Waitrose to see the customer service desk As I had a fine because of spending over two hours in the car park. I had been in Waitrose the entire time , shopping and meeting in the coffee shop with friends.Thought this was unjust and the gentleman at the service desk sorted it all out and deleted the fine.Many thanks Waitrose great service restores your faith in humanity. Still think Britannia parking are total grabbing opportunists .

Lovely staff.
Great wet fish counter
Awful bottle neck to get in to carpark... I gave up and spent 90p next door.. I can't understand the queue which backed out to the roundabout as there were loads of free free spaces!!

Haven't been in for a few weeks and it's all change at Waitrose! Lots more self check outs (new but with assistants to help the fumblers like me) so fewer tills but also fewer queues blocking the way to the café! Always a nice place to shop (and they still sell very dry sherry!!)

Finally, I got to work out how the coffee machines work :)
First, you bring a cup, then when paying for your other snacks and nom noms, find and add coffee (normally £3), when you wave your waitress card, it magically drops to free coffee ☕ 😉.
Next, pop to the coffee machine, place cup under the spout and waggle your card at the magic camera and then select your coffee.
Phenomenal and delicious too 😋

Fresh quality sandwiches from meal deal, only 50p more than other supermarkets but the taste was much more, worth the extra.

It's a Waitrose! Still wide aisles, good selection of quality goods and excellent fresh food and helpful staff, but expect to spend a bit more. Great fresh bakery and now a fresh sushi bar! Small cafe at the back has gone & the magazine selection has been cut a bit, while the kitchenwares section seems bigger!

This is a good supermarket, with helpful staff and lovely food. As always as the standard meat and cheese counters, there’s also a fresh daily sushi counter, and a bakery. There’s a small homewares section, and also a café and toilets. The front desk also allows offers dry cleaning and parcel collection.

Good quality items sold here, well laid out and very clean.

Very good shop, they have a good selection of good quality food. A little more expensive than other supermarkets for the same item but the fact the have alot of good quality items all in one place makes up for it. They also have a really good range of meat free and plant based burgers.

I was collecting a JLP click and collect delivery and Helena served me. She was so helpful, couldn’t do enough for me, and made it seem as if it was perfectly natural to provide the level of service she gave. I know it was the Customer Services desk, but she went above and beyond, in my opinion. I had forgotten my reading glasses so she did more to help me than her job required, and I am very grateful to her. An employee to hang on to, I think.

Always a joy to shop in Waitrose. Helpful staff. Well stocked shelves. Good variety of products - and free coffee too!

Steve on self-service tills 27/6/23 is fantastic, very personable and attentive. Super helpful. Real asset to Stroud Waitrose!

We have lived for 10 years above this store and spent £1000s of pounds there particularly in Lockdown when it was a great place to walk to and the store kept going fairly well. Good hygiene in place and had lovely roses etc from a garden centre in trouble so great that Waitrose supported it.
Have had experience of Waitrose and John Lewis stores from Cambridge and Peterborough days so 35years + Then Cheltenham.
Lots of grumpy middle aged women on the checkouts and customer services in Lockdown but allowances made but we were not so impressed by attitudes afterwards when everything opened up. Not really bothered about the pleasantries and especially an older grey haired guy: “ What am I doing here “type that I had to ask one day to at least say hello ( not Bob who restored faith) . Nina led the way on the check out being fantastic.
One Supervisor had an attitude : she would deliberately take ages to come and veto the younger members on the tills when buying alcohol. Really frustrating and I did complain at one point as to whether the store wanted our money.
Customer services much slower to be pleasant even though I have ordered hundreds of pounds worth of Croatian kuna to go to maintain a house on Hvar Island, however, what a change in the last months!
Fantastic training in place for staff, super offers and courtesy now. Revitalised the shopping experience and cannot believe the change. Thank goodness for whatever has happened and management improvements!

Pleasant up-market supermarket. Good quality produce, meat etc.

As a Waitrose, it is fairly large and stocks their usual range of goods.
Unlike some other branches, the range of cheeses is pretty good.

Good location. Easy to find and ample parking. Helpful staff and the usual range of Waitrose products. Obviously not the cheapest but consistently good quality.

Very nicely laid out store, wide aisles and quality produce. Got rid of lots of manned checkouts.

Great shopping experience as usual with very knowledgeable and polite staff. However ......, the security guard on the front door, was a complete waste of space. When I arrived he was paying more attention to his lottery scratch card than customers entering. When I was paying at the checkout by the door 15 minutes later, he’d abandoned his post to buy another scratch card. As I exited, there he was, head down, scratching away. Sets a very bad example!

What a lovely visit today. First time my 81 year old Mum has been back in over a year. When we went through the checkout, she was given a beautiful bunch of flowers to welcome her back.
Amazing customer service. Thank you Waitrose Stroud.

Great quality of food etc, with various price ranges to suit all pockets. Great products and friendly staff. Don't be put off by people who say it's expensive, just shop to a level you can afford.,even their cheaper ranges of food are of the best quality, you will be surprised.