James French.Com

Used James French for many years for my Freelander and bought a Discovery Sport from them. They have always proved to be technically excellent and highly professional. Very happy that they look after my Land Rover.

I have used James French for service and MOT for the last 4 years. Never had a problem and thought they couldn’t do any better as already a high standard.
I then had an incident where the car broke down, I called Chris in service he knew straight away it was my gear shift select button.
He had ordered the part before I made it to the garage with the AA behind me.
My car was fixed and ready for collection in under 24 hours!
They have been amazing, thank you Chris! And thank you to the other chap who’s name I didn’t get.

Excellent customer service from Chris and the team, nothing is ever too much trouble for them! They really go out of their way to make you feel like a valued customer no matter the size of the job required.

Highly recommend I was running low on adblue and was recommended by a friend to give these guys a try.. rang up and was able to come in within the hour.. spoke to Chris and took my keys and with in 30 mins was back on my way also checked my tyre pressure and topped up my screen wash FOC will definitely be come back for my service and not later on the year.. once again thank you..

What an amazing first experience at this local LR specialist garage!!

Having just bought a Discovery 4 from a different dealer I needed a new LWN and rear discs and Pads. A quick check and they had the wheel but sorted and as it was on the ramp just did the Discs and Pads there and then!

Lots of communication and advice was offered and the icing on the cake was that they were a min of £50 cheaper than 3 local garages that quoted for the same work.

The waiting area is amazing with a TV to keep the kids occupied and a coffee machine for the grown ups.

I can honestly say this is by far the best garage/dealer I have been to and with out a doubt the best customer service experienced.

I have found my new go to place!

Thanks to everyone at James French LR!

Did a great job at fixing our car, and quicker than expected too. We're so much easier to deal with than our local Land Rover dealership where we bought the vehicle from. Highly recommended.

I have been a customer of James French for over 20 years and consider it a good investment of time to take a 4 hour round trip from NW London to drop my car off.

At some time your Land Rover's dash will light up like a Christmas tree - take a tip from me & head straight for James French.

On my first visit with a 12 mth old TD5 Defender, one Land Rover main dealer and an independent specialist had diagnosed possible wiring loom failure and even "squirrel damage" quoting thousands to fix. Following a plug-in of his diagnostic tool, Steve at James French fired the vehicle up without even taking it off the recovery trailer. I believe that James French run a help desk for a major diagnostic tool.

P35 blender motors were sorted painlessly as were other faults beyond the scope of other Land Rover experts and giving me the confidence to continue to enjoy Range Rover ownership. On a subsequent visit for a four-year-old L322 locked in 3rd gear, the dealers and local independents wanted to change the gearbox with the dealer quoting a price of almost £10k! I dropped it into James French where Steve advised me of a far more reasonable price on a new ZF box. He then rang me back the next day to say that he had replaced the stepper motor for a few hundred pounds and the car was ready to collect!

I would not even dream of having our current L405 without the re-assurance of James French close at hand. Needless to say, I have recommended may other Land Rover users to James French and look forward to continuing to do so.

Have just picked up my 4x4 from James French which had a drive shaft issue. The fault was promptly diagnosed, parts ordered, and the vehicle booked in by return. Without doubt the service team are amongst the most knowledgeable and experienced in this field for miles. An absolutely superb service facility and my sincere thanks for a speedy job completed with courtesy on top.

So glad I've found this place. Chalk and cheese compared to the other two Land Rover service places I've been to. Chris was extremely friendly, efficient and knowledgable - really helped me understand the issues, various options and costs. Why can't all customer service experiences be like this?

My car was repaired quickly and I am very happy with the work they have done. Chris is very helpful and kept me up to date and I will definitely be returning. Thanks again!

We have had a very enjoyable experience with everyone at James French. From the moment we drove into their premises and test drove a Range Rover - the sales experience, including part exchange process and post sales has been marvellous. Cannot rate them enough and highly recommend them. It’s not often you can say that about car dealers but the great customer experience they have provided has been very refreshing.

I had some extensive work carried out here under warranty on my 07 plate Range Rover. Throughout the entire process I was kept informed and Steve liaised with the RAC. This was a complicated process but completed with expert knowledge and professionalism. I’ve also recently attended to resolve a sticking parking brake issue. The team here communicates very well. You can rest assured they really are experts in all things Land-Rover and when collecting your vehicle it has invariably been washed! Prices are very reasonable for such service so rest assured - don’t hesitate to use these guys. I won’t be going anywhere else.

Just a note to thank you for your very prompt and efficient work today - realigning the tailgate on my Range Rover Sport. It was a real pleasure to experience such a ‘can do’ approach!

I was recommended James French and they exceeded my expectations. Exceptional service from everyone who I spoke with and they took the time to check over my car and ensure the concerns were addressed. I couldn't fault them. While they are not local to me, I will definitely be using them in the future. Thank you.

We have just purchased a Range Rover V8 from James French and had a fantastic experience. The team were responsive and professional throughout the transaction and their efficiency made a refreshing change. We export many high end cars for our clients and work with a wide variety of dealers - James French stand out in our experience. Look forward to the next purchase!

I've not purchased a car from this firm however just rang to query some service history on a car which normally most garages aren't very helpful with, the gentleman I spoke to answered all of my questions straight away and couldn't have helped more. Thank you.

Extremely professional, great customer service, Excellent knowledge. Super grateful for the quick sufficient work done on my car. Will continue to use James French for services any future work and mot.
Thank you.

Absolute gents, my turbo inlet hose split while I was in oxford with work & nowhere else could fit me in, luckily the AA recommended James French! Such a shame I don’t live closer I’d use them for EVERYTHING! Thanks again to Chris for his amazing customer service! A******* Highly recommended!!!

My local JLR garage. Wonderful service and nice to get the personal touch. Chris and the team do a great job, no complaints from me. Will be back for my annual service and MOT next time.

The guys at James French sorted the issues with our Discovery Sport that the LR main dealer was unwilling / unable to sort out, despite charging us for investigations and parts for a car that was still under warranty!

Very friendly and knowledgeable - thanks.